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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dish Network website will compare their service with another major satellite provider. It will then reflect "What you get" when switching... this includes a Hopper 3. Another "special" reflects getting a Hopper 3 with no upfront fee's... Only latter do you find out what an upgrade to this will cost based on your credit qualification. They don't get a score, just a "rating" which you've no idea what it is. When requesting an itemization on what a bill would be post and specials, I found out I had an account number with a sche... read more
Business response:
On September 5, 2017, we received your review, dated September 4, 2017, filed with the Better Business Bureau. You indicated that a DISH Network account was created for you without your authorization and you said that our website provided incorrect information. When we spoke, I informed you that our advertisements provide that a credit qualification is required for all DISH Network promotions. Your level of promotion is based on your credit qualification. I also confirmed that the account to which you refer was cancelled ... read more
We have been a Dish customer for 11 years. On Wednesday evening our satellite stopped working and we kept getting a message "no signal". On Thursday morning (bright and early) I called Dish and the nice customer service lady walked me through the reboot process. Still no signal and it was determined it was something with THEIR equipment. We scheduled a tech to come out on Friday between 8-10 am. At 11:30 I called, no tech, and was told the appointment was for the following Friday - 10 days! When I complained that wasn't acce... read more
Business response:
You said that your service stopped working and when you called in, you were told that a technician would need to be sent to your home to resolve the issue. However, you expressed concern regarding the time frame in which we would be able to send a technician to your home. When we spoke, you told me that your husband identified the issue and replaced a cable that was damaged. You said that your service is now working. We regret that your initial experience was discouraging and we look forward to having the opportunity to pro... read more
Absolutely the worst customer service ever!! Everyone is rude, discourteous, extremely lacking any knowledge in any type of problem solving skills. Not to mention the wait times to speak with anyone is ridiculously long. They are absolutely frustrating and irritating. If you have a choice in cable carriers or can just use online/apps, etc, spare yourself the hassle. This company is a joke!
Business response:
Unable to contact customer for correct account information
Dish forged my name on a Service Contract locking me in to an early cancellation fee and another 2 year contract after 7 years of service just because I asked for an HD box for a new TV in my home. The service rep had me sign the hand held device they use to prove he installed the new box. IN NO WAY DID I SIGN ANOTHER SERVICE AGREEMENT NOR DID THE REP TELL ME TO READ ANYTHING ON HIS HAND HELD DEVICE. In Feb 2017, I asked for a copy of the alleged 2- year contract I signed locking me in and allowing DISH to put a $564 delinqu... read more
Business response:
On September 1, 2017, we received your review, dated September 1, 2017, filed with the Better Business Bureau. I removed the early termination fee of $380.00 from your account, as well as two $12.00 equipment return fees. Once the service balance of $115.44 is paid, I will request that any information reported to the credit bureaus be removed.
I had Dish Network in August, 2010. I recently received a notification (in 2017) that there was a hit on my credit. They came back saying that there was a past due payment from 7 years ago, and they were now deciding to come after it including filing a collection that will show up on my credit report. I simply paid the fee. Not once did they contact me before this. In addition, they forwarded me to a credit agency that would not return phone calls to explain everything (Their first step was to go after your credit).
Business response:
As of August 28, 2017, your DISH Network account is at a zero balance. This information will be updated with the credit bureau. Please allow eight weeks for processing.
I spoke with a representative named "Jasmine" she was not helpful at all and DISH has turn to be the worst SATELITE COMPANY i have ever experience. I had DISh for the past 10 years and they were not helpful at all when i wanted to paused my service due to moving out of state. I
Business response:
I attempted to reach you on September 1, 5 and 6, 2017, and I left three voicemails. I also emailed you. In my last message, I advised you that I reviewed the call to which you referred. The agent with whom you spoke provided you with correct information. Your account at the time was interrupted due to non-payment, and to place your account on DISH Pause, a minimum payment was required. As you declined to restore your service in order to pause it, your account was disconnected due to non-payment on August 31, 2017. We sinc... read more
Dish TV network can not hit homes in the area. They constantly hit my house for XYZ games and all night long broadcasting thinking that I am one of their users. **** poor location and **** poor customer service.
Business response:
Although there was no contact phone number listed on your review, I sent an email to glblhat@hotmail.com on August 28, 2017. So that we may assist you with your concerns, please contact me directly.
Dish Network - One more time with the misdirection and unexpected charges. After being told that upgrading my dish equipment last year would not result in an extended contract, I was charged $100 when I moved and canceled service. Perhaps this is the way all satellite services do business. Well not with me anymore.
Business response:
When we spoke today, I informed you that our records reveal that you enrolled in the DISH’n It Up equipment upgrade with a 24-month commitment on January 2, 2016. Because the service was disconnected prior to the promotional fulfillment date, you were billed $100.00 for an early termination fee. This fee was paid and, as of August 21, 2017, your DISH Network account is at a zero balance.
I just noticed that my monthly DISH bill jumped by ~$8 and went back through several months to find out why - and discovered that starting in May I started paying $8 a month for a "Protection Plan" add-on. Needless to say I never ordered this. After an online chat with DISH customer service they agreed to remove this from my bill and refund me the 4 months I had paid for (after trying hard to sell me on the benefits). VERY disappointing that DISH tries to do things like this...
Business response:
Your promotion included the Protection Plan free for six months. Since it was not removed after the promotional period, you began to be charged the regular monthly service charge. Notification of the promotional offer and its expiration were disclosed in your 24-month agreement and billing statements. Our records confirm that the service was removed when you contacted us by phone and a credit was applied for the previous charges. We appreciate that you brought your customer service concerns to our attention and we regret any... read more
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is closed now. It will open tomorrow at 9:00 a.m.
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