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Dish Express
- Telecommunications
- Evansville, IN
About this business
Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best Service And Entertainment Experience To Our Customers.
Location details
1101 N Fulton Ave, Evansville, IN, 47710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
First off I would like to star out by stating how horrible the costumer service is. Which should have been my number one clue to not get cable with these people. I was promised things I didn't receive, I had a service that did not work so finally after dealing with multiple people I decided to cancel. Mind you I had the service for only a week and a half and they told me that I needed to pay $450 to cancel my service because I wouldn't let another tech come out and try to fix it after I already paid a $150 deposit to even ge... read more
Business response:
On October 13, 2017, we received your review filed with the Better Business Bureau. Our records show that the early termination fee was removed from your DISH Network account on September 28, 2017, leaving a zero balance. We regret any inconvenience you experienced as a result of this issue.
We had an issue with the Joey wasn't receiving a signal. My wife an I spent 2 hours on the phone with a technician with no results. A technician we could barely understand when he spoke. An appointment was set up for the hours of 8am and 10 am for 10/4/17. I have a small business so I took the morning off to meet with the technician cost me money. We called dish around noon they had no record of the technician visit after we paid 10.00 for the insurance to save us from paying 95.00. However they did have a record of us calli... read more
Business response:
On October 4, 2017, we received your review, dated October 4, 2017, filed with the Better Business Bureau. You said that after doing troubleshooting in order to resolve a technical issue, you were told that a technician would be sent to your home the next day. However, although no technician arrived, you were charged a $10.00 fee. You requested that we release you from your contract. When we spoke, I offered to send a technician to your home at no cost. You told me that you were able to correct the issue and your service is ... read more
Just got off the phone with DISH customer service....Really, customer service? I feel like I'm being held hostage or being black mailed into staying with DISH because if I don't, I have to pay $240 to break my contract. Why? Why do I have to stay with a company that makes me wait days to come out and repair my service? Why can't I legally switch to another company when this one makes me wait without service? This should be illegal. The guy I spoke with had the ability to waive this fee, but he chose to argue with me instead.... read more
Business response:
Resolved through phone call.
Been with Dish for 3 years, bill started out at $59 for first year, increased to $125 for year 3 with no change in programming. Called today to discontinue service for a cross-country move, was told (1) would take 7-10 days to receive the box to send the equipment back (I thought a week notice before discontinuing would be sufficient) (2) have to pay Dish $12 to send the equipment back (3) Even though Dish installed the equipment (cabling and antenna) for free, I have to remove the equipment myself (take the antenna off the ... read more
Business response:
On September 27, 2017, we received your review, dated September 27, 2017, filed with the Better Business Bureau. You expressed concern that your monthly rate increased during your last three years of service and you have not made any programming changes. You also are dissatisfied with the time frame between the disconnection of your account and when you received the return boxes for the leased equipment. In addition, you disagree with the shipping rate to return the equipment and that you had to remove the equipment yourself... read more
This company is horrible
Business response:
Representative emailed reviewer for additional information re: account.
I WAS HAPPY WITH DISH UNTIL I CALLED THEM TO DISCONTINUE DISH SERVICE..I WAS TOLD THAT I WOULD NEED TO PAY MY MONTHLY BILL OF $74.. MORE OR LESS AND A EARLY TERMINATION FEE OF $168. MORE OR LESS..NOW HEARS THE RUB..I WAS TOLD THAT THE TOTAL AMOUNT WAS DUE IN (MORE OR LESS) IN A 30 DAY PERIOD..I TOLD THEM I AM ON SOCIAL SECURITY BUT IT FELL ON DEATH EARS..I ONLY WANTED 60 DAYS TO PAY THE BILL..WHAT THE HECK, WHY IS A 24 MONTH CONTRACT ALLOWED IN THE FIRST PLACE..THE INITIAL INSTALLATION IS ABOUT A HOUR (MORE OR LESS) SO THERE... read more
Business response:
On September 18, 2017, we received your review, dated September 17, 2017, filed with the Better Business Bureau. You expressed concern that your request to be granted 60 days to pay your final bill was denied. Per your contractual agreement for service, you authorized DISH Network to debit your credit card account for the early termination fee. This is usually done within 20 days of the account being disconnected. As a courtesy, I removed the card you used to qualify for the account and it will not be debited. You have 60 ... read more
I sent back equipment that needed to go back and four days after ups shows that it was delivered I am charged $698.00 for unreturned equipment to my bank card. How is that even legally possible. I have never been so mad. What would have happened if I didn't have money in that account or it caused overdraft charges..do you think dish would have covered it. Also I worked there. I didn't last a full year because I have never been a good liar.
Business response:
On September 12, 2017, we received your review, dated September 12, 2017, filed with the Better Business Bureau. My attempts to reach you by phone on September 14, 15 and 18, 2017, have been unsuccessful; however, I was able to leave a voice message on each attempt. You said that DISH Network charged your bank card for unreturned equipment that you sent back to us. You had enough money in your account to cover the $698.00 charge, but you could have incurred a bank fee if you didn’t. Our records show that unreturned equipme... read more
My wife and I have been Dish customers for over 9 years. We have enjoyed our service. However last month our receiver received a software update. After the update the receiver worked extremely slow and often became unresponsive both using the the remote and the buttons on the receiver . Since I work in an IT profession, I am all to accustom to bad updates, we decide to give it a month and see if another update fixes the issues. After putting up with this for a month, I break down and call Tech Support. A very friendly woman ... read more
Business response:
On September 7, 2017, we received your review, dated September 6, 2017, filed with the Better Business Bureau. You expressed concern about the level of customer service that you received. We sincerely appreciate you bringing your concerns to our attention. As we discussed, I reviewed your calls. Your experience will be used to improve our agents’ interactions with our customers.
Dish charged my account for 465.65 and I did not authorized for them to do this. I have a technician coming tomorrow 9/5/17 to pick up the equipment that is not in use. Dish is charging my account for this equipment and will not refund my account for what I am told will be another three weeks. I have told them that I am disabled and do not drive and this is the reason the technician is coming to upgrade my boxes and take the ones not in use. However, dish chooses to take advantage of their disabled customers and ignore the f... read more
Business response:
I was unable to reach you by phone because there was no contact phone number in your review; however, I sent you an email. Unfortunately, I was unable to locate a DISH Network account with the information you provided. Please contact me directly, so I may research your concerns further.
Frequently asked questions about Dish Express
How is Dish Express rated?
Dish Express has a 1.3 star rating with 439 reviews.
When is Dish Express open?
Dish Express is closed now. It will open tomorrow at 9:00 a.m.
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