CyberPowerPC

William H 

on BBB

5 years ago

I ordered my computer at CyberPowerPC Inc. I made the payment via Amazon. The order is delivered through UPS. I cannot be home during the day when the delivery is made. I contacted UPS for a **** call, they advised I need to contact CyberPowerPC Inc. I contact them, they advised I need to contact Amazon, since the payment was done through them. I contacted Amazon, and they completed a three way call with CyberPowerPC Inc, because they said there was nothing in their policy saying authorization for a **** call from Amazon was... read more

Kyle S 

on BBB

5 years ago

I bought a $3000 gaming system from CyberPower PC in 2018 to use with a surround triple monitor set up with monitors that worked perfectly fine with my prior PC. From the get go the monitors would work alternately but rarely all three at once. There would always be one off. I initially thought it may be cable issues, So I went through the process of buying and testing several different cables. That did not fix the problem. I even contacted the manufacturer of the monitors (Viewsonic) for trouble shooting. Nothing solved the ... read more

Ravi 

on BBB

5 years ago

Hi folks, I'm a previous customer who purchased my Cyberpowerpc desktop system through Wal-Mart back in November 2013. The system was well put together although they nickel and dimed me on the parts that comprised the computer system. Also, as I purchased the system through Wal-Mart, Cyberpowerpc cut my warranty coverage to 1 year parts + 1 year labor (i.e. from the standard 1 year parts + 3 year labor warranty offered through Cyberpowerpc if you order through them directly). As a physician, I treat patients with a level o... read more

HS 

on BBB

5 years ago

***BUYERS BEWARE***We purchased a $1200 gaming desktop 8/12/19 upon receiving it the computer began to glitch in increasing speed. We opened a ticket on 8/28/19 in which they directed us to troubleshoot with them different parts of the system. They determined the video card was in error and wanted us to pay to ship it back! We demanded an advanced replacement and paid an additional $185 dollars upon receiving the unit and installing the computer has continued to glitch and is un-usable. We have pages of emails back and forth... read more

jodie t 

on BBB

5 years ago

Hard drive crash after only 3 months of having it. Sent it back and now is going on 2 months. They never let me know it was shipped and ups sent it back. Now they are charging me 65 dollars to have it shipped back to me. They have asked for my credit card information 3 times. Asked to speak with a supervisor and everyone you talk to is a supervisor and cant waive the fee. Very unprofessional. I will never order anything from them again. A waste of 1,400 dollars. 

Kevin 

on BBB

5 years ago

Don't buy from this company. I was a previous customer of this company (bought my first computer with them back in 2009 or so). After putting off buying a new computer for nearly a decade, I decided to purchase my new computer from them again in July 2019 when my original computer stopped working. That was clearly a mistake, as this is not the same company anymore, and not the company I purchased from nearly ten years ago. The customer service that was so good that I encouraged others to consider buying from them was gone. T... read more

jcs681 

on BBB

5 years ago

CyberPower poorly built a system that had zip ties that cut my hand when opening up the case. They did not properly install the connectors that weren't disconnected during shipping, but were straight never installed. The connector was needed to power on one of the water cooling radiator fans. 

Dianna B 

on BBB

5 years ago

CyberPower sold me a lemon. I think it's a totally refurbished unit, even though I'm a repeat customer and I custom built my unit. I paid well over the asking price for the unit. They have a 30 days return policy, but for some reason they kept the unit I initially for almost 3 weeks before they mailed it to me, so by the time I got the unit, I had 8 days left of my 30 days return policy. It took about 16 days after I received it for the first problems to appear. Of course, this was over the 30 days, so they wouldn't allow a ... read more

Robert A 

on BBB

5 years ago

What a joke of a company. They are so unhelpful. Marco the " manager " is about as far friend helpful as it gets. I am seriously considering contacting an attorney due to customer fraud protections. DO NOT BUY FROM THEM !