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Costa Del Mar Sunglasses
- Business Services
- Daytona Beach, FL
About this business
Location details
123 N Orchard St # 6, Daytona Beach, FL, 32117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased 3 sets of Tuna Alleys in June of 2022. All three are un wearable due to one with a cracked screeen and two with broken nose frame. I have made claims on these and have been experienced nothing but game playing. I will continue to try to make a claim, but my experiences with Costa is very disappointing and not up to my past dealings with them. I am looking at alternatives.
Business response:
<p>Hello James,</p><p></p><p>We appreciate your continued loyalty. Please use the code below on your next online purchase to receive 100% Off (ONLY 1 Item up to $300 ). Valid until 12/31/23. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchases on our website. Other exclusions may apply. <br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><br style="box-sizing: border-box;"> Promotional Code: *CHECK THE OT... read more
I have been wearing Costa sunglasses, hats and t-shirts for many years and have been brand loyal while enjoying the look and quality of their products. However I recently purchased 2 different “trucker” hats from their website and was sent two of the same model. While attempting to return 1 hat per their instructions, it said the “item has already been returned” which blocked my ability to process a return. I tried to reach out for an explanation and the only means of doing so was through e-chat. The agent Kathrein S. had no... read more
Business response:
<p>Hello John,</p><p></p><p>Thank you for reaching out to Costa via the BBB.</p><p>We regret to hear about the issues surrounding the initiation of your return and that you were sent the wrong product.</p><p>After reviewing your account, it appears that on 2/18 you were sent a pre-paid UPS return label, which you may use to send this item back to us for a full refund.</p><p></p><p>Thank you,</p><p>Luxottica Customer Resolution Team</p>
I've now been wearing my costa's that I bought in 2001 over 20 years. Offshore and inshore. In fact they have been to 10 countries. LOL. Only thing is missing nose pads which I don't notice. Love my style and wish I could send back frames and get prescription astigmatism lenses.
I've been wearing Costas for over 15 years now. The O.G Costa company was on point. Now these greedy new comers take over and now an instant **** show. No warranty help what so ever. Screws keep backing out of frame, would never snug up and adventually an arm fell off letting my glasses hit the concrete and crack a lens. Went through all the online *** just to be told 2 days later they aren't covered and it's not a manufacturer defect.... typical response same as the last pair I owned that only lasted 1.5 years and also was ... read more
Don't buy costas. I had a pair that cost $218 and it broke after several years of use. I had loved my glasses so much, so I reached out about a replacement. They told me they did not make the model anymore, so they offered me a list of replacements. I clicked on one that I thought looked the most similar. Well, I got a pair of sunglasses that resemble cheap dollar store glasses fit for a little kid. Cheap, flimsy plastic unfit for an adult. I reached out to Costa customer care and explained what happened and they told me ess... read more
I had had my Coastas for years and the nose pads started to break. I tried to have them replaced at a dealer and they said they didn't do repairs. I tried ordering replacement pad from Coasta with no luck. I figured I'd just wear them at work. Then the nose piece started to com off at the top causing discomfort. I figured I'd try to make a claim before I trashed them because you know what could it hurt? Within 2 days they reviewed it and covered them. They didn't make the style I had anymore but replaced them for free with a... read more
Business response:
Hello William, We are so happy to hear this, and thrilled we could provide a new pair of sunglasses! We strive to provide the best products and customer service in the eyewear industry. Thank you for taking the time to write a great review for us, we appreciate you! Have a great weekend! Sincerely, Customer Resolution Team Costa Del Mar
After reading the reviews below, I was shocked- but perhaps the issues simply weren't as noted- "defects." I have been a fan/consumer/wearer of Costa sunglasses for years. I recently had to use the online repair program and have nothing but great things to say about the warranty response and service. I usually do not write reviews- but I have always been 100% satisfied with these sunglasses and now even more so as the company stands behind their product- with a true warranty issue. Thank you Costa for a great product which a... read more
Customer service is a joke. Tried to replace a pair of sunglasses under warranty which was approved anf accepted but then the jerk you around aboit sending the replacement pair. Attempted to contact customer service via chat and email. Of course no one can help you. Everybody wants to transfer you to other departments. Very unfriendly. Do yourself a favor and from a different company. ************************** etc
I purchased my Glasses from a local retailer. After having for 1 month my lens popped out and broke. I took to the retailer which said I would have to file a warranty claim with Costa. I filed all the paperwork through the website. 2 days later they responded by saying " Upon evaluation of your claim, we have determined that your Service Request is out of warranty." they offered to repair the glasses for $127.00. That is totally unacceptable they need to stand behind the product they sell for $300.00.
Business response:
Hello Steve, We have received your BBB review, and are sorry to learn about your eyewear. Our warranty at Costa is here to fix or replace any eyewear which has been damaged due to a manufacturer defect(s). After reviewing your claim, we can see that your eyewear damage was not caused by a defect in manufacturing. However, our team will still repair your eyewear for $127, as stated in the warranty portal. Please visit our warranty website if you would like to accept the repair offer. Please note if you do not accept or decli... read more
Frequently asked questions about Costa Del Mar Sunglasses
How is Costa Del Mar Sunglasses rated?
Costa Del Mar Sunglasses has a 1.4 star rating with 163 reviews.
When is Costa Del Mar Sunglasses open?
Costa Del Mar Sunglasses is closed now. It will open tomorrow at 9:00 a.m.
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