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Costa Del Mar Sunglasses
- Business Services
- Daytona Beach, FL
About this business
Costa Del Mar Sunglasses is located at 2361 Mason Ave Ste 100, Daytona Beach, FL. This business specializes in Sunglasses and has 1 review(s) with a star rating of 1.0.
Location details
123 N Orchard St # 6, Daytona Beach, FL, 32117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had had my Coastas for years and the nose pads started to break. I tried to have them replaced at a dealer and they said they didn't do repairs. I tried ordering replacement pad from Coasta with no luck. I figured I'd just wear them at work. Then the nose piece started to com off at the top causing discomfort. I figured I'd try to make a claim before I trashed them because you know what could it hurt? Within 2 days they reviewed it and covered them. They didn't make the style I had anymore but replaced them for free with a... read more
Business response:
Hello William, We are so happy to hear this, and thrilled we could provide a new pair of sunglasses! We strive to provide the best products and customer service in the eyewear industry. Thank you for taking the time to write a great review for us, we appreciate you! Have a great weekend! Sincerely, Customer Resolution Team Costa Del Mar
After reading the reviews below, I was shocked- but perhaps the issues simply weren't as noted- "defects." I have been a fan/consumer/wearer of Costa sunglasses for years. I recently had to use the online repair program and have nothing but great things to say about the warranty response and service. I usually do not write reviews- but I have always been 100% satisfied with these sunglasses and now even more so as the company stands behind their product- with a true warranty issue. Thank you Costa for a great product which a... read more
Customer service is a joke. Tried to replace a pair of sunglasses under warranty which was approved anf accepted but then the jerk you around aboit sending the replacement pair. Attempted to contact customer service via chat and email. Of course no one can help you. Everybody wants to transfer you to other departments. Very unfriendly. Do yourself a favor and from a different company. ************************** etc
I purchased my Glasses from a local retailer. After having for 1 month my lens popped out and broke. I took to the retailer which said I would have to file a warranty claim with Costa. I filed all the paperwork through the website. 2 days later they responded by saying " Upon evaluation of your claim, we have determined that your Service Request is out of warranty." they offered to repair the glasses for $127.00. That is totally unacceptable they need to stand behind the product they sell for $300.00.
Business response:
Hello Steve, We have received your BBB review, and are sorry to learn about your eyewear. Our warranty at Costa is here to fix or replace any eyewear which has been damaged due to a manufacturer defect(s). After reviewing your claim, we can see that your eyewear damage was not caused by a defect in manufacturing. However, our team will still repair your eyewear for $127, as stated in the warranty portal. Please visit our warranty website if you would like to accept the repair offer. Please note if you do not accept or decli... read more
This company has a serious issue with standing by their product. My $200 plus Caballito glasses where less than 1.5 year old and they developed a small crack on the frame just above the nose. The crack eventually started to get worse until the glasses split in half. This issue seems to be a problem as I have read other customers complain about cracked plastic frames. I filed an online claim and I sent all receipts and paper work. They replied and offered me a 7 day coupon code to purchase the same pair for $187.00. No one in... read more
Business response:
Hello Robert, We have received your BBB review and are very sorry to learn about your eyewear. After reviewing your claim# ********, our Warranty team has stated that your eyewear's damage was not caused by a manufacturer defect, which is why you were offered a discounted price on a replacement pair of glasses. We do apologize, but the breakage of the rim on the frame would not be covered under our manufacturer warranty. We can also see that your claim has been rejected, and closed. At this time if you would like the discou... read more
I bought my first pair of Costa Del Mar sunglasses 3 months ago. The lens cracked down the middle. I sent in a claim and was told "Unfortunately, repair of your damaged eyewear is not an option as this model and its replacement parts are unavailable." They sent me a 30% off coupon to purchase a new pair of sunglasses. Due to poor customer service and not having replacement parts available for purchase, I will not be buying from this company again.
Business response:
Hello Brooke, We have received your BBB review, and are very sorry to learn of your experience. Could you please reply back with the Service Request (Claim#) you received when you visited our warranty website? Once we have this information we can investigate further! Sincerely, Customer Resolution Team Costa Del Mar
No More!! I have been a customer for over 30 years. I currently have two pair of prescription glasses for fishing. The nose piece on both have broken down in only 2 years. I went back to the optical store that I bought them from. They tried with their rep and direct contact to the company. They basically said pound sand. I am now looking for an alternative manufacturer. Historical services was the best, not now.
Business response:
Hello Dan, We have received your BBB review, and are very sorry to hear this! Please feel free to visit our Warranty and Replacement parts website at the link below. From this link you are able to submit a warranty claim for your glasses, or purchase replacement parts like nose pieces. If you need assistance with a claim, you can send us an email or chat as well! https://customersupport.luxottica.com/wcsstore/costadelmar.html Sincerely, Customer Resolution Team Costa Del Mar
I see why they have a 1.27 rating must be run by China...I just got off the phone with some one and I have a pair that the coating is pealing off and they said I must have have gotten some thing on them. Now I have to take out the lens and send them the frames and then put them back. All I want is new frames I dont give a dam what they cost I paid over 600 for prescription glasses. I just wanted to send them back to be fixed. Casta does not stand by there product do not buy from them and I have bought 5 pairs from them...Cha... read more
Business response:
Hello Charles, We have received your review and are very sorry to hear this! Our warranty does cover all of our eyewear, but is for manufacturer defects only. Accidental damage and regular wear and tear like peeling is not considered a defect. You are more than welcome to send in your frames without the lenses so we can repair them, and then have a local store like ************ or ************ place the lenses back into the frame for you. We apologize for any inconveniences! Sincerely, Customer Resolution Team Costa Del Ma... read more
Re: Warranty Claim Costa Sunglasses Dear Sir or Madame: I am writing this email as a response to a denial to replace my son's Costa Del Mar sunglasses that were purchased on July 27, 2020. The sunglasses were his 22nd birthday gift from me. I paid $277.13 for the sunglasses and the frame just fractured. I am a professional engineer with a materials background and also the director of a large manufacturing company that utilizes polymers (plastics) in injection molding. I examined the frames and the fracture is a result of poo... read more
Business response:
Hello Steve, We are very sorry that your son's warranty claim was denied. Unfortunately once a claim has been determined, we cannot change that individual claim. However, you are more than welcome to submit a new claim and we can take a second look. We also tried locating your son's claim, but could not with the information in this review. Please send us an email/chat with your son's information and claim number, and our team can provide more insight into why the previous claim was denied. Sincerely, Customer Resolution Te... read more
Frequently asked questions about Costa Del Mar Sunglasses
How is Costa Del Mar Sunglasses rated?
Costa Del Mar Sunglasses has a 1.4 star rating with 158 reviews.
When is Costa Del Mar Sunglasses open?
Costa Del Mar Sunglasses is open now. It will close at 5:00 p.m.
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