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Costa Del Mar Sunglasses
- Business Services
- Daytona Beach, FL
About this business
Costa Del Mar Sunglasses is located at 2361 Mason Ave Ste 100, Daytona Beach, FL. This business specializes in Sunglasses and has 1 review(s) with a star rating of 1.0.
Location details
123 N Orchard St # 6, Daytona Beach, FL, 32117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was a fan of this company but since they sold out to another company their product has gone downhill. Also, the warranty department is a bust now. I was a loyal Costa customer who brought several pairs. The last two pairs have broke so fast. Didn't even have this last pair for a month. Only wore them casually. The lens split with no scratches and they were not dropped. You used to be able to send them in for an inspection and the warranty department would do an evaluation and either fix or replace them. not anymore. The pr... read more
I ordered three weeks ago, first pair was lost, second pair broke in shipping and still no sun glasses that were for a gift, customer service was rude, no offer to fast ship! Won’t be ordering again!
Business response:
<p>Hello,</p><p></p><p>Thank you for reaching out to Costa via the BBB.</p><p></p><p>We regret to hear that your first order was lost, your second order broke in shipping and that our customer service was rude and did not offer to "fast ship" your third order.</p><p></p><p>After reviewing your comments, we can confirm with you that the first order being lost, and the second order being damaged are situations that are entirely out of our control and are the fault of the shipping courier. Additionally, your order was not exped... read more
Have bouth 5 : 2 reefton 1 Ganet 1 Diego 1 reefton pro thay all come apart days from day 1 recent went to sevice to get them fix they say its out of warranty and cost 150$ no thanks
Business response:
Hello Nelson, Thank you for contacting Luxottica After Sales. We regret to hear that your warranty claims were denied. Please note that you can purchase replacement parts instead. Simply, follow these instructions: Using either Google Chrome or FireFox, https://www.costadelmar.com/en-us/repair-program. From the welcome page, select “Register”. A registration page will appear. Enter the requested information, and select “Register”. Welcome! You are now able to use the Costa After Sales Portal! From the welcome page, selec... read more
Bad Customer Service. Customer service wasn't helpful they just send you links to go to. Purchased a pair of Sullivan sunglasses in July of 2022. My sunglasses dropped from my hand and the entire left lense cracked on one side. The company promotes that the lenses are durable but clearly that is not the case. I can replacements lenses which they come in a pair for $100, fine willing to do that but here's where the major problem is.....getting a store to do the replacement and they have stores listed that don't offer that kin... read more
Business response:
Hello Erin, Thank you for reaching out to Costa via the BBB. We regret to hear that your sunglasses broke when they dropped from your head and that you are having problems geting to a store to do the replacement. Please note that any Sunglass Hut or LensCrafters location can install new lenses for you upon their arrival. Unfortunately, we do not hve the ability to file warrany claims on a customers behalf, which is why links are being set to you, directing you to our aftersales portal. Should you reqire any further assist... read more
I purchased 3 sets of Tuna Alleys in June of 2022. All three are un wearable due to one with a cracked screeen and two with broken nose frame. I have made claims on these and have been experienced nothing but game playing. I will continue to try to make a claim, but my experiences with Costa is very disappointing and not up to my past dealings with them. I am looking at alternatives.
Business response:
<p>Hello James,</p><p></p><p>We appreciate your continued loyalty. Please use the code below on your next online purchase to receive 100% Off (ONLY 1 Item up to $300 ). Valid until 12/31/23. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchases on our website. Other exclusions may apply. <br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><br style="box-sizing: border-box;"> Promotional Code: *CHECK THE OT... read more
I have been wearing Costa sunglasses, hats and t-shirts for many years and have been brand loyal while enjoying the look and quality of their products. However I recently purchased 2 different “trucker” hats from their website and was sent two of the same model. While attempting to return 1 hat per their instructions, it said the “item has already been returned” which blocked my ability to process a return. I tried to reach out for an explanation and the only means of doing so was through e-chat. The agent Kathrein S. had no... read more
Business response:
<p>Hello John,</p><p></p><p>Thank you for reaching out to Costa via the BBB.</p><p>We regret to hear about the issues surrounding the initiation of your return and that you were sent the wrong product.</p><p>After reviewing your account, it appears that on 2/18 you were sent a pre-paid UPS return label, which you may use to send this item back to us for a full refund.</p><p></p><p>Thank you,</p><p>Luxottica Customer Resolution Team</p>
I've now been wearing my costa's that I bought in 2001 over 20 years. Offshore and inshore. In fact they have been to 10 countries. LOL. Only thing is missing nose pads which I don't notice. Love my style and wish I could send back frames and get prescription astigmatism lenses.
I've been wearing Costas for over 15 years now. The O.G Costa company was on point. Now these greedy new comers take over and now an instant **** show. No warranty help what so ever. Screws keep backing out of frame, would never snug up and adventually an arm fell off letting my glasses hit the concrete and crack a lens. Went through all the online *** just to be told 2 days later they aren't covered and it's not a manufacturer defect.... typical response same as the last pair I owned that only lasted 1.5 years and also was ... read more
Don't buy costas. I had a pair that cost $218 and it broke after several years of use. I had loved my glasses so much, so I reached out about a replacement. They told me they did not make the model anymore, so they offered me a list of replacements. I clicked on one that I thought looked the most similar. Well, I got a pair of sunglasses that resemble cheap dollar store glasses fit for a little kid. Cheap, flimsy plastic unfit for an adult. I reached out to Costa customer care and explained what happened and they told me ess... read more
Frequently asked questions about Costa Del Mar Sunglasses
How is Costa Del Mar Sunglasses rated?
Costa Del Mar Sunglasses has a 1.4 star rating with 158 reviews.
When is Costa Del Mar Sunglasses open?
Costa Del Mar Sunglasses is open now. It will close at 5:00 p.m.
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