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Costa Del Mar Sunglasses
- Business Services
- Daytona Beach, FL
About this business
Location details
123 N Orchard St # 6, Daytona Beach, FL, 32117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor customer service ordered glasses $812.00 when the glasses arrived the prescription was wrong I called them they said they would fix there mistake. I waited 3 weeks still no glasses contacted customer service and was told the order was cancelled and they would give me a 50% off coupon. Communication with this company is almost impossible Still no glasses and out $812.00
Business response:
<p>Hello Russ,</p> <p></p> <p>Thank you for reaching out to Costa via the BBB.</p> <p></p> <p>We regret to hear that you are out $812.00 and have no glasses.</p> <p></p> <p>After reviewing your order (*************) it appears that on 5/19, a replacement was created for you under order number*************. Once your order ships out, you will be emailed a tracking number and estimated delivery date.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
I leave 5 stars for the family oriented business before they sold to a French company 5 years ago I was given a pair of Hammerhead costa del mar with the 580 lenes I use them every day I do landscape Yesterday I was on a new job and mowing when something ricochet off the wall and hit my glasses on the left side so hard it broke the lense and cracked the frame If I had not been wearing those glasses I would have lost an eye I had an extra lens but because the frame is Cracked it keeps falling out after seeing the cost and rea... read more
Business response:
Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!
I sent in a pair of prescription sunglasses because the frames broke down. Costa was aware they were prescription that I was sending in. They sent back a regular nonprescription pair back. I called and texted right away asking where my prescription lenses were. Absolutely no response just ghosted me. I’ll never have my friends or family ever purchase a pair of these glasses again
Business response:
<p>Hello Dale, </p> <p> Thank you for contacting Luxottica After Sales.</p> <p>After reviewing your account, it appears that we have disposed your original eyewear. </p> <p>As such, we have issued you a 100% off code which you may use to purchase a new pair of prescription eyewear.</p> <p>Please use the code below on your next online purchase to receive 100% Off RX (ONLY 1 Item up to $600). Valid until 12/31/24. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insu... read more
I ordered a pair of sunglasses on Apr. 13. The glasses never arrived and when chatting with customer service (since you cannot speak to a person), they will not cancel my order or fast ship the lost item. I needed the glasses May 1st and now I have to wait 5 more days for a new shipping email to receive them. I requested that either cancel my order or expedite the new order. I was not able to accomplish that. I still have no glasses and no refund. Horrible customer service.
Business response:
<p>Hello Paola,</p> <p></p> <p>Thank you for reaching out to Costa via the BBB.</p> <p>We regret to hear about your original order being lost, and that you think our customer service is horrible.</p> <p>After reviewing your account, it appears that order************* was replaced with order************* on 4/27.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
I have the Fantail glasses with the 580 G lenses. The rubber that goes on the nose and ear piece was coming apart. I searched if I could just buy those items or get new ones from Costa but nothing came up. I contacted customer service and they directed me to put in a warranty claim. So I did that, they sent me a premade label for shipping. In 5 days they sent me new glasses. That was awesome. Thank you very much for the help, great customer service and glasses.
Business response:
Thank you for your review! We are happy to hear from another satisfied Costa customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!
I was a fan of this company but since they sold out to another company their product has gone downhill. Also, the warranty department is a bust now. I was a loyal Costa customer who brought several pairs. The last two pairs have broke so fast. Didn't even have this last pair for a month. Only wore them casually. The lens split with no scratches and they were not dropped. You used to be able to send them in for an inspection and the warranty department would do an evaluation and either fix or replace them. not anymore. The pr... read more
I ordered three weeks ago, first pair was lost, second pair broke in shipping and still no sun glasses that were for a gift, customer service was rude, no offer to fast ship! Won’t be ordering again!
Business response:
<p>Hello,</p><p></p><p>Thank you for reaching out to Costa via the BBB.</p><p></p><p>We regret to hear that your first order was lost, your second order broke in shipping and that our customer service was rude and did not offer to "fast ship" your third order.</p><p></p><p>After reviewing your comments, we can confirm with you that the first order being lost, and the second order being damaged are situations that are entirely out of our control and are the fault of the shipping courier. Additionally, your order was not exped... read more
Have bouth 5 : 2 reefton 1 Ganet 1 Diego 1 reefton pro thay all come apart days from day 1 recent went to sevice to get them fix they say its out of warranty and cost 150$ no thanks
Business response:
Hello Nelson, Thank you for contacting Luxottica After Sales. We regret to hear that your warranty claims were denied. Please note that you can purchase replacement parts instead. Simply, follow these instructions: Using either Google Chrome or FireFox, https://www.costadelmar.com/en-us/repair-program. From the welcome page, select “Register”. A registration page will appear. Enter the requested information, and select “Register”. Welcome! You are now able to use the Costa After Sales Portal! From the welcome page, selec... read more
Bad Customer Service. Customer service wasn't helpful they just send you links to go to. Purchased a pair of Sullivan sunglasses in July of 2022. My sunglasses dropped from my hand and the entire left lense cracked on one side. The company promotes that the lenses are durable but clearly that is not the case. I can replacements lenses which they come in a pair for $100, fine willing to do that but here's where the major problem is.....getting a store to do the replacement and they have stores listed that don't offer that kin... read more
Business response:
Hello Erin, Thank you for reaching out to Costa via the BBB. We regret to hear that your sunglasses broke when they dropped from your head and that you are having problems geting to a store to do the replacement. Please note that any Sunglass Hut or LensCrafters location can install new lenses for you upon their arrival. Unfortunately, we do not hve the ability to file warrany claims on a customers behalf, which is why links are being set to you, directing you to our aftersales portal. Should you reqire any further assist... read more
Frequently asked questions about Costa Del Mar Sunglasses
How is Costa Del Mar Sunglasses rated?
Costa Del Mar Sunglasses has a 1.4 star rating with 163 reviews.
When is Costa Del Mar Sunglasses open?
Costa Del Mar Sunglasses is closed now. It will open tomorrow at 9:00 a.m.
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