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Costa Del Mar Sunglasses
- Business Services
- Daytona Beach, FL
About this business
Costa Del Mar Sunglasses is located at 2361 Mason Ave Ste 100, Daytona Beach, FL. This business specializes in Sunglasses and has 1 review(s) with a star rating of 1.0.
Location details
123 N Orchard St # 6, Daytona Beach, FL, 32117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Sent in my brines for repair. Cracked lense. They replaced the lense. Completely ignored the nose pads I mentioned in the repair form and still charged $130. Complete highway robbery
Business response:
Hello ****,Thank you for reaching out to Costa via the BBB.Unfortunately, the nose pads are not repairable and we apologize for the inconvenience.As such, we have issued a full refund in the amount of $131.33, which you should see reflect on your side within 15 business days.Thank you,Luxottica Customer Resolution Team
Horrible customer service. I will never purchase this brand again.
Business response:
Hello ***********,Thank you for reaching out to Costa via the BBB.To express our sincere apology for the frustrations we would like to offer you 50% off a future purchase on **** website. Please accept this as a token of our gratitude for your loyalty.Please follow the below steps to use your discount code:1. Visit our website to make your selection.2. Once you have made your selection, proceed to check-out (Please be sure of your selection before adding the code. Once the code is entered, it is marked as redeemed).3. Enter ... read more
Bought two pairs of Costas for a fishing trip tried sending them in for a warranty repair but its only a limited warranty. My hinges slipped out of the pocket that holds the arm that goes over your ear. Turns out that was wear and tear lol not so happy with your warranty policy. As an avid fisherman Id expect more from your warranty and customer service. Ive bought literally thousands of dollars worth of merchandise from you and this is what I get as a response.
Business response:
Hello ****,Thank you for contacting Costa. We regret to hear that your warrant ****** was denied. However, you still have the option to purchase the replacement parts that you need!Simply, follow these instructions:Using either ****** Chrome or FireFox, visit ****************************************************************************************************************** and click "Start a Repair or Order Parts.From the welcome page, select Register. A registration page will appear.Enter the requested information, and selec... read more
I bought ocean ridge 400 prescription eyeglasses with 59mm lenses online on March 28, 24 on March 30th I got an email saying they were delayed a day or 2. Today April 8 I get an email saying my order is cancelled they dont have the frames. No one called to asked me if I wanted a different color or frame. So I started tweeting. Next thing you know a guy named Chode called me on the phone and explained to me that when they sell too many sale glasses they just cancel the glasses that go over what they wanted to sell. He tells m... read more
Business response:
Hello ****,We apologize that your order was cancelled because the item you ordered was out of stock. Please use the code below on your next online purchase to receive 100% Off RX (ONLY 1 Item up to $800). Valid until 12/31/24. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchases on our website. Other exclusions may apply.Hopefully, this resolves your issue and you can let all of your followers on X ****************** know th... read more
Costa Del Mar never even responded to my warranty claim. They have some of the worst customer service I have ever seen in the eyewear category and I used to work for *****.$300 pair of glass lens glasses that scratched and cracked in less than 6 months.I'll never buy another pair, there are plenty of other polarized glassmakers that do respond to customers.
Business response:
Hello *******,We appreciate your continued loyalty. Please use the code below on your next online purchase to receive 100% Off (ONLY 1 Item up to $400). Valid until 12/31/24. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchases on our website. Other exclusions may apply.Promotional Code:AS100-6HD7RH0NThank you,Luxottica Customer Resolution Team
I am getting real sour with Costa Del Mar. I have made simple "NON COMBATIVE" call to the company to upgrade lenses and to check on order status. I have been hung up on 3 times when it gets to complicated for ******* , I have been told "CAN YOU HEAR ME" CLICK or just simply hung up on. This is not the Costa I have grown up with. I called Maui *** to possibly order there; I'm floored on how professional they are. Get it together Costa, my patience is wearing thin on dealing with your company. I was on the phone when typing th... read more
Business response:
Hello *****,Thank you for the additional information about your survey response and experience with Costa. Your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience.We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded your feedback to our management team to ensure the matter is properly addressed.We apologize for not mee... read more
Costa doesn5bpeovide warranty as they used to. Once acquired by luxxottica they went SOOOUUUTH
Business response:
Hello ****** ,Thank you for contacting Costa Del Mar.This is your warranty claim:02/08/24 AS100-PUL1T1 After Sales Percent Off - Warranty Offer for Costa 100% Off (ONLY 1 Item up to $300) Warranty - Manufacturer Defect 11/14/23 12/31/25Again, thank you for contacting Costa. Have a great day!Best Regards,*** ******* dCostawww.costadelmar.com
After purchasing several pairs of these sunglasses for myself and family I have determined it will never happen again. I purchased, for myself, the pair that got damaged over 4 years ago under the belief that they had a lifetime warranty as advertised, only to find out that that all changed in November of 2022 without my knowledge. I was never informed of this change until I received an evaluation of my damaged and repair option of $129.82 and did an internet search. After spending hundreds of dollars on myself and several g... read more
Business response:
Hello *******,Our apologies that your warranty claim was denied, we appreciate your continued brand loyalty. Please use the code below on your next online purchase to receive 50% Off (ONLY 1 Item up to $300). Valid until 12/31/24. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchases on our website. Other exclusions may apply.Promotional Code:CSGEN-XBVVIP6QThank you,Luxottica Customer Resolution Team
Purchased a pair of Costa Paunch sunglasses. One of the rubber nose guard covers fell off of the glasses and was lost. Contacted Costa to get a new guard and was told to fill out a repair form. Went to required site and was told I had to register and release tons of personal info. Rubber nose guards?????? And this POS company wants me register to get replacement parts. These glasses were very expensive and this 2 cent part should be sent to me with gladness on their part. Spent years wearing Oakley, headed back to Oakley now... read more
Business response:
Hello *****,Thank you for reaching out to Costa via the BBB.We regret to hear that your sunglasses need a replacement nose guard, and that you had to register on our replacement parts website to purchase these.Should you still wish to purchase these parts, we would be more than happy to issue you a refund for them after they have shipped and the charge settled.Please let us know if this works for you.Thank you,Luxottica Customer Resolution Team
Frequently asked questions about Costa Del Mar Sunglasses
How is Costa Del Mar Sunglasses rated?
Costa Del Mar Sunglasses has a 1.4 star rating with 158 reviews.
When is Costa Del Mar Sunglasses open?
Costa Del Mar Sunglasses is open now. It will close at 5:00 p.m.
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