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Costa Del Mar Sunglasses
- Business Services
- Daytona Beach, FL
About this business
Location details
123 N Orchard St # 6, Daytona Beach, FL, 32117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
1 out of 5 stars only because there is not the option for zero stars.Stupidly, I have purchased 8 pairs of Costa Del Mar sunglasses in my life and all 8 pairs except for the most recent pair I bought have been defective within the first two years. I like the way the frames fit my face and the polarized lenses are moderate quality. Of the 8 pairs I have warrantied 4 pairs but I will no longer be purchasing Costa Del Mar ever again. The last warrantied set of glasses happened two weeks ago and they did actually approve the war... read more
Business response:
Thank you for the additional information about your survey response and experience with Costa. Your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience.We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded your feedback to our management team to ensure the matter is properly addressed.We apologize for not meeting the lev... read more
Title: Disappointed with Costa Sunglasses and **************** Review:I purchased a pair of Costa sunglasses at a pro shop before a Tuna hunting trip about a year ago. Unfortunately, not long after, the frame snapped while I was removing the lens. Disappointed, I left the broken glasses on my desk for months and ended up punishing myself by wearing cheap gas station sunglasses instead of the quality eyewear I had hoped for.Eventually, I decided to give Costa the benefit of the doubt, thinking they might stand behind their pr... read more
Business response:
Thank you for contacting Costa! I am sorry to hear about the issues you were having with submitting an online warranty claim.For additional assistance with submitting an online claim, simply gather the following information:-proof of purchase -picture of damage (close and far pictures)-picture of internal temple (markings of the inside left arm)Once this has been gathered, please chat one of our warranty experts for claim assistance and provide an on the spot evaluation at ****************************************************... read more
Do not follow their 2 year warranty. Received a pair of glasses. There was a defect in the lens. Glass lens shattered in a small section seems like there was a crack already. Only used the glasses a handful of times and they would not repair. Offered 1/2 of what the glasses cost to repair. Beware when purchasing.
Business response:
Hello *****,Unfortunately, it appears that there was not a defect on the lens and that the damage sustained to the lens was deemed to have been caused by accidently damage by our trained warranty team who handles the service requests. Our warranty does cover defects, however this was not a defect.Thank you for contacting Costa. We are excited to share with you a new way to order Costa replacement parts!Simply, follow these instructions:Using either ****** Chrome or FireFox, visit *********************************************... read more
Costa sunglasses quality has gone to c*** along with the warranty bought over 10 pair in the last 20 years but I'm done with them ....junk
Business response:
Hello ****,Thank you for contacting Costa! I am sorry to hear about the issues you were having with submitting an online warranty claim.For additional assistance with submitting an online claim, simply gather the following information:-proof of purchase -picture of damage (close and far pictures)-picture of internal temple (markings of the inside left arm)Once this has been gathered, please chat one of our warranty experts for claim assistance and provide an on the spot evaluation at *****************************************... read more
I had a terrible experience with prescription glasses from Costa. I order a pair of prescription sunglasses at the end of May and contacted customer service during the first 2 weeks of June. They stated a system error occurred and my glasses would not be shipping therefore, I would need to complete a new order. I had to call back twice requesting a coupon to make the price similar to the price when I originally purchased. After making a second purchase, I noticed I was charged for the first pair of glasses (which I was told ... read more
Business response:
Hello *******,We regret to hear that your original order ended up getting shipped out and that you had already placed a new order, resulting in you getting 2 orders.After reviewing order6924979754527, it appears that it is currently estimated to be delivered today 6/18 per****************************************************************************************************************As such, we have initiated a return for a full refund for you and in a separate email, you will receive a pre-paid *** return label which you may... read more
Sent in my brines for repair. Cracked lense. They replaced the lense. Completely ignored the nose pads I mentioned in the repair form and still charged $130. Complete highway robbery
Business response:
Hello ****,Thank you for reaching out to Costa via the BBB.Unfortunately, the nose pads are not repairable and we apologize for the inconvenience.As such, we have issued a full refund in the amount of $131.33, which you should see reflect on your side within 15 business days.Thank you,Luxottica Customer Resolution Team
Horrible customer service. I will never purchase this brand again.
Business response:
Hello ***********,Thank you for reaching out to Costa via the BBB.To express our sincere apology for the frustrations we would like to offer you 50% off a future purchase on **** website. Please accept this as a token of our gratitude for your loyalty.Please follow the below steps to use your discount code:1. Visit our website to make your selection.2. Once you have made your selection, proceed to check-out (Please be sure of your selection before adding the code. Once the code is entered, it is marked as redeemed).3. Enter ... read more
Bought two pairs of Costas for a fishing trip tried sending them in for a warranty repair but its only a limited warranty. My hinges slipped out of the pocket that holds the arm that goes over your ear. Turns out that was wear and tear lol not so happy with your warranty policy. As an avid fisherman Id expect more from your warranty and customer service. Ive bought literally thousands of dollars worth of merchandise from you and this is what I get as a response.
Business response:
Hello ****,Thank you for contacting Costa. We regret to hear that your warrant ****** was denied. However, you still have the option to purchase the replacement parts that you need!Simply, follow these instructions:Using either ****** Chrome or FireFox, visit ****************************************************************************************************************** and click "Start a Repair or Order Parts.From the welcome page, select Register. A registration page will appear.Enter the requested information, and selec... read more
I bought ocean ridge 400 prescription eyeglasses with 59mm lenses online on March 28, 24 on March 30th I got an email saying they were delayed a day or 2. Today April 8 I get an email saying my order is cancelled they dont have the frames. No one called to asked me if I wanted a different color or frame. So I started tweeting. Next thing you know a guy named Chode called me on the phone and explained to me that when they sell too many sale glasses they just cancel the glasses that go over what they wanted to sell. He tells m... read more
Business response:
Hello ****,We apologize that your order was cancelled because the item you ordered was out of stock. Please use the code below on your next online purchase to receive 100% Off RX (ONLY 1 Item up to $800). Valid until 12/31/24. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchases on our website. Other exclusions may apply.Hopefully, this resolves your issue and you can let all of your followers on X ****************** know th... read more
Frequently asked questions about Costa Del Mar Sunglasses
How is Costa Del Mar Sunglasses rated?
Costa Del Mar Sunglasses has a 1.4 star rating with 163 reviews.
When is Costa Del Mar Sunglasses open?
Costa Del Mar Sunglasses is closed now. It will open tomorrow at 9:00 a.m.
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