Costa Del Mar Sunglasses

Joe J 

on BBB

6 months ago

Great sunglasses - but horrible customer service. I have a pair of Fantail 580p sunglasses that were given to me as a gift. Originally the ear piece rubber fell off both sides, so I submit a claim. Does not fall under warranty. So, I continue wearing until the rubber nose piece falls off. I submit another claim, and guess what - denied. But, I could purchase the same sunglasses for $106. Why would I do that when they fall apart? These were a gift, and I am just trying to fix them. I have 4 pairs of Costa's - and I will not p... read more

Nosdiel S 

on BBB

6 months ago

Horrible service , I have a pair of mainsail and the nose pad are defective the fall apart within a year. I showed receipt with purchase date and still declined. Will never buy another Costa 

Samuel S 

on BBB

6 months ago

They are refusing to let me submit a warranty claim on a pair of sunglasses I bought 2 monthse ago and paid over $300 and the rubber is already falling off the frame. Everytime I submit the claim they deny it and say the pictures aren't good enough but don't give exact reasons why. The p ** receipt I was given was am email invoice and they are saying it isn't good enough but they didn't provide me with any other receipt. 

Thomas W 

on BBB

6 months ago

I have had nothing but issues from Costa in the last few years. I ordered a pair of sunglasses in 2023. The sunglasses were delayed. When they finally delivered, it was someone else's order and prescription. They remade and reshipped the sunglasses, and those were delayed. As a consolation, the customer service team did provide a coupon for the price of my order for use on a future order. Fast forward to June 29th, 2025. I had lost my original sunglasses. I decided to order another pair. Costa informed me that they could not... read more

Frank P 

on BBB

6 months ago

Why would anyone buy Costas?? They have this rubber on the nose and temples that falls off after a year or two. If you have a pair, you know what I'm talking about. They used to have a warranty that covered this, but NO MORE! So now you spend nearly $300 on a pair of sunglasses that become a paperweight after a year? I feel like such a sucker because I have 10 pairs of Costa's. I've also bought 3 pairs for my wife and a pair for both my sons. I was looking at prescription Costa sunglasses for $800. Good God, I'm glad I dodge... read more

Chris T 

on BBB

7 months ago

I was denied a warrant claim for no apparent reason other than the glasses and parts are discontinued. This was obvious workmanship issues and for the price I paid, this was not a top quality product. So you cant replace the frames of the glasses that I paid almost $300 for within the 2 year period? And then you think that I want to purchase another pair of unwarrantable glasses? No thank you but I would love to take your coupon to Shady Rays to buy a new pair but fortunately I could buy at least four pairs from them without... read more

Herman I 

on BBB

7 months ago

Costa del Mar is a scam as a company. I purchased a pair of their glasses which have a rubber surface glued to the legs of the glasses. This rubber is supposed to keep the glasses from slipping. Well, the problem is that a few months into using these glasses, the rubber surface began to disintegrate. The product is just defective and not holding up especially for a very expensive pair of glasses. When I bought the glasses they were supposed to have a lifetime warranty. I reported this to them and they are telling me that if ... read more

elio l 

on BBB

7 months ago

I have always sent my glasses to costa for repairs, its never been over 80 dollars. Now they want almost ****** to repair. I can get a new pair for that much shame on you! 

Janie K 

on BBB

8 months ago

This is my second purchase of sunglasses from Costa. My husband loves your Ricon glasses. His first pair got a small crack in the frame early on. The crack turned into a break over time and he sadly had to retire them. As an anniversary gift I ordered him a new pair of ****** glasses from the website. He was very excited to get them, but after a few wears, he noticed there was a small fracture in the frame near the lens, in the same exact place as his previous pair. Trying to be mindful of the fracture, he took caution weari... read more