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Costa Del Mar Sunglasses
- Business Services
- Daytona Beach, FL
About this business
Costa Del Mar Sunglasses is located at 2361 Mason Ave Ste 100, Daytona Beach, FL. This business specializes in Sunglasses and has 1 review(s) with a star rating of 1.0.
Location details
123 N Orchard St # 6, Daytona Beach, FL, 32117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Costa del Mar is a scam as a company. I purchased a pair of their glasses which have a rubber surface glued to the legs of the glasses. This rubber is supposed to keep the glasses from slipping. Well, the problem is that a few months into using these glasses, the rubber surface began to disintegrate. The product is just defective and not holding up especially for a very expensive pair of glasses. When I bought the glasses they were supposed to have a lifetime warranty. I reported this to them and they are telling me that if ... read more
Business response:
Hello*****,ThankyouforcontactingLuxotticaAfterSales.Iamsosorrytohearabouttheissuewiththeglasses.IamsosorrythattheLuxotticaWarrantycoversmanufacturerdefectsandrequiresproofofpurchase.Ifyoudonothavethereceipt,theclaimwillbeconsideredoutofwarranty.AndIamsorrythatthe50%offcodeisthebestofferwecanprovidecurrently.Iapologizeforanyinconvenience.Ifyouneedaphonecall,pleasecontactusat**************atyourearliestconvenienceforfurtherassistance.MayIknowifyouhaveotherquestions?Iappreciateyourtime.Iapologizeforanyinconvenienceagain.Ifyouha... read more
I have always sent my glasses to costa for repairs, its never been over 80 dollars. Now they want almost ****** to repair. I can get a new pair for that much shame on you!
This is my second purchase of sunglasses from Costa. My husband loves your Ricon glasses. His first pair got a small crack in the frame early on. The crack turned into a break over time and he sadly had to retire them. As an anniversary gift I ordered him a new pair of ****** glasses from the website. He was very excited to get them, but after a few wears, he noticed there was a small fracture in the frame near the lens, in the same exact place as his previous pair. Trying to be mindful of the fracture, he took caution weari... read more
Business response:
Thank you for contacting Costa! I am sorry to hear about the issues you were having with submitting an online warranty claim.For additional assistance with submitting an online claim, simply gather the following information:-proof of purchase -picture of damage (close and far pictures)-picture of internal temple (markings of the inside left arm)Once this has been gathered, please chat one of our warranty experts for claim assistance and provide an on the spot evaluation at ****************************************************... read more
2nd pair of Ballas sunglasses within 4 years that have broken. 2nd pair were from Christmas of *****, worn maybe a handful of times, and where the frames and lense connect they are already cracked. Warranty claim does nothing to get these fixed or replaced as it's "my fault"!?! That's complete horse **** as I have only worn these to drive.
Business response:
Hello ****,Thank you for the additional information about your survey response and experience with Costa del Mar. Your feedback is valuable in identifying opportunities for improvement as we strive to deliver the best possible customer experience.We are sorry to hear that your warranty claim was deemed out of warranty. Regretfully, we are unable to overturn the decisions of our warranty department. If you feel this was not a correct out come, you can always resubmit the claim with more information.To express our sincere apol... read more
I've recently entered a claim from my glasses due to the rubber ungluing. This is the second time these glasses have had the rubber unglue. The first time it was fixed and this time they tell me:"Upon evaluation of your claim, we have determined that the issue was not due to defective material or workmanship. Unfortunately, repair of your damaged eyewear is not an option as this model and its replacement parts are unavailable". I called Costa and the person informed me that I can only submit a claim one time on the same glas... read more
Business response:
Thank you for contacting ********* After Sales. Upon review of your eyewear, the damages were deemed as out of warranty. There are several reasons for this, however the top reasons are:- Out of waranty timeframe.- Receipt from purchase was not provided.- Damage was not a manufacture defect and is accidental damage.Again, thank you for contacting ********* After Sales. Have a great day!
Costa del mar absolutely **** my glasses were purchased with a warranty I bought two pair one for me and one for the wife the nose piece disintegrated on both pair mine were replaced but my wifes they wont fix because they say was t manufacture defect wtf you change the rules and Im screwed worst product ever you ****
I have been buying Costa sunglasses for 20 years and have spent over $2000 with the company. Ive always liked the product, but spent the exorbitant price because of the way they stood behind their product. This is not the case anymore. The last two pairs I purchased failed in the first year. The nose piece deteriorated and fell off of the first pair, and the warranty was denied, and I was told there were no replacement parts. The second pair of glasses wore out at the hinges and would no longer stay on unless I was looking u... read more
Business response:
Hello ****,Thank you for the additional information about your survey response and experience with Costa. Your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience.Service request ******** was determined to be out of warranty and was subsequently closed.Please use the code below on your next online purchase to receive 50% Off (ONLY 1 Item up to $300). Valid until 12/31/27. Offer is not valid on clearance items, limited edition items, cannot be combin... read more
For the past 20 years I have wore nothing but costa and have many pairs as does my wife. And the ****** I used to work at sold them and I lived by wearing these glasses and would tell everyone about them and convince others to buy them. But I just sent in an email to get new lenses and I got an email back saying it would be 130$ for 1 new lense. At that point I might as well go but another pair of sunglasses. For that price I will most likely be done wearing costa sunglasses and my family and I will not be purchasing them an... read more
Business response:
Simply, follow these instructions:Using either ****** Chrome or FireFox, visit ****************************************************************************************************************** and click "Start a Repair or Order Parts.From the welcome page, select Register. A registration page will appear.Enter the requested information, and select Register.Welcome! You are now able to use the Costa After Sales Portal!From the welcome page, select Buy Replacement Parts.Insert your model code where prompted and congratulation... read more
Sunglasses lasted only 7 months. I paid over $600. Very upsetting experience, considering that I could have gotten 3 pairs of less expensive eyewear elsewhere. The main reason I decided to give them a try was that the company claimed the warranty was excellent. They broke as I was wearing them and fell off my head. They cannot repair. Do not waste your money, customer service is horrible. You cannot talk to anyone who can really help, just emails. It a shame, this company used to be much better years ago. It's a scam. Look a... read more
Business response:
Thank you for the additional information about your survey response and experience with us. Your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience.We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded your feedback to our management team to ensure the matter is properly addressed.We apologize for not meeting the level ... read more
Frequently asked questions about Costa Del Mar Sunglasses
How is Costa Del Mar Sunglasses rated?
Costa Del Mar Sunglasses has a 1.4 star rating with 158 reviews.
When is Costa Del Mar Sunglasses open?
Costa Del Mar Sunglasses is open now. It will close at 5:00 p.m.
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