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Costa Del Mar Sunglasses
- Business Services
- Daytona Beach, FL
About this business
Location details
123 N Orchard St # 6, Daytona Beach, FL, 32117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Costa Del Mar never even responded to my warranty claim. They have some of the worst customer service I have ever seen in the eyewear category and I used to work for *****.$300 pair of glass lens glasses that scratched and cracked in less than 6 months.I'll never buy another pair, there are plenty of other polarized glassmakers that do respond to customers.
Business response:
Hello *******,We appreciate your continued loyalty. Please use the code below on your next online purchase to receive 100% Off (ONLY 1 Item up to $400). Valid until 12/31/24. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchases on our website. Other exclusions may apply.Promotional Code:AS100-6HD7RH0NThank you,Luxottica Customer Resolution Team
I am getting real sour with Costa Del Mar. I have made simple "NON COMBATIVE" call to the company to upgrade lenses and to check on order status. I have been hung up on 3 times when it gets to complicated for ******* , I have been told "CAN YOU HEAR ME" CLICK or just simply hung up on. This is not the Costa I have grown up with. I called Maui *** to possibly order there; I'm floored on how professional they are. Get it together Costa, my patience is wearing thin on dealing with your company. I was on the phone when typing th... read more
Business response:
Hello *****,Thank you for the additional information about your survey response and experience with Costa. Your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience.We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded your feedback to our management team to ensure the matter is properly addressed.We apologize for not mee... read more
Costa doesn5bpeovide warranty as they used to. Once acquired by luxxottica they went SOOOUUUTH
Business response:
Hello ****** ,Thank you for contacting Costa Del Mar.This is your warranty claim:02/08/24 AS100-PUL1T1 After Sales Percent Off - Warranty Offer for Costa 100% Off (ONLY 1 Item up to $300) Warranty - Manufacturer Defect 11/14/23 12/31/25Again, thank you for contacting Costa. Have a great day!Best Regards,*** ******* dCostawww.costadelmar.com
After purchasing several pairs of these sunglasses for myself and family I have determined it will never happen again. I purchased, for myself, the pair that got damaged over 4 years ago under the belief that they had a lifetime warranty as advertised, only to find out that that all changed in November of 2022 without my knowledge. I was never informed of this change until I received an evaluation of my damaged and repair option of $129.82 and did an internet search. After spending hundreds of dollars on myself and several g... read more
Business response:
Hello *******,Our apologies that your warranty claim was denied, we appreciate your continued brand loyalty. Please use the code below on your next online purchase to receive 50% Off (ONLY 1 Item up to $300). Valid until 12/31/24. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchases on our website. Other exclusions may apply.Promotional Code:CSGEN-XBVVIP6QThank you,Luxottica Customer Resolution Team
Purchased a pair of Costa Paunch sunglasses. One of the rubber nose guard covers fell off of the glasses and was lost. Contacted Costa to get a new guard and was told to fill out a repair form. Went to required site and was told I had to register and release tons of personal info. Rubber nose guards?????? And this POS company wants me register to get replacement parts. These glasses were very expensive and this 2 cent part should be sent to me with gladness on their part. Spent years wearing Oakley, headed back to Oakley now... read more
Business response:
Hello *****,Thank you for reaching out to Costa via the BBB.We regret to hear that your sunglasses need a replacement nose guard, and that you had to register on our replacement parts website to purchase these.Should you still wish to purchase these parts, we would be more than happy to issue you a refund for them after they have shipped and the charge settled.Please let us know if this works for you.Thank you,Luxottica Customer Resolution Team
Been a Costa Del Mar customer for years, purchasing multiple pairs. One of them has the rubber falling apart, which they said were under warranty but can't get a response about the return. Been told multiple times through a chat that they are sending a shipping label and further instructions but no follow up for a month! Used to be a great company but were ruined by an international corporate giant. Very sad. Looking at other brands at this point, maybe Oakley?
Business response:
<p>Hello Brent,</p> <p></p> <p>Thank you for reaching out to Costa via the BBB.</p> <p></p> <p>We regret to hear that you are still waiting for your shipping label, and we are here to help.</p> <p></p> <p>After reviewing your previous interaction history, it appears that a pre-paid UPS return label was emailed to you on 10/25 @ 9:40 AM by Joel V. (Reference#*************).</p> <p>"Hello Brent,<br style="box-sizing: inherit; font-family: 'Oracle Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Helvetica Neue', Arial, sa... read more
Seems like the customer service spends all its time here, that’s why I can’t get a return processed for parts, never got confirmation when I submitted the return and now has no record of my parts order!
Business response:
Hello Robert, Thank you for reaching out to Costa Del Mar, via the BBB. We regret to hear about your issues with returning your replacement parts order. You can process your return request through, your account at: https://customersupport.luxottica.com/wcsstore/costadelmar.html. If you need immediate assistance, please chat with us M-F 9a – 5:30p EST at: www.luxotticacustomercare.com/aftersaleschat Thank you, Luxottica Customer Resolution Team
It seems like your company is actively trying to not take returns. I cant get anyone on the phone, it wont let me log in even when I change the password like I forgot or something , then still wont let me log in. This is the worst experience for the most expensive glasses that fell apart. all the rubber fell off and frames are peeling. 2 seasons on the water. They wont return glasses anymore. I have 2 chat conversations copied and they wont repair or accept? What is going on? Not on the phone and wont let me finish my repair... read more
Business response:
Thank you for choosing Costa! Please use the below promo code at checkout with your next online purchase to receive 50% Off (ONLY 1 Item up to $300). Valid until 12/31/24. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchase on our website. Other exclusions may apply. Promotional Code: **************
Beware, company does not stand behind its product! Company charges a premium price but with the expectation that the sunglasses will be of high quality. However, should there be an issue, they will not stand behind their product. Their advertising is false and misleading.
Business response:
<p>HelloJoel<br /> <br /> Thank you for contacting Costa! We regret to hear that you had an issue with your sunglasses. We can confirm with you that we do actually stand behind our products and that all new service request evaluation claims must be submitted online.</p> <p>Costa Del Mar, Inc. has sole discretion to determine whether damage is caused by aManufacturingDefect (defect in materials or workmanship), or “Out of Warranty Damage” (which includes but is not limited to normal wear and tear, scratched lenses, broken hin... read more
Frequently asked questions about Costa Del Mar Sunglasses
How is Costa Del Mar Sunglasses rated?
Costa Del Mar Sunglasses has a 1.4 star rating with 163 reviews.
When is Costa Del Mar Sunglasses open?
Costa Del Mar Sunglasses is closed now. It will open tomorrow at 9:00 a.m.
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