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Costa Del Mar Sunglasses
- Business Services
- Daytona Beach, FL
About this business
Costa Del Mar Sunglasses is located at 2361 Mason Ave Ste 100, Daytona Beach, FL. This business specializes in Sunglasses and has 1 review(s) with a star rating of 1.0.
Location details
123 N Orchard St # 6, Daytona Beach, FL, 32117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Been a Costa Del Mar customer for years, purchasing multiple pairs. One of them has the rubber falling apart, which they said were under warranty but can't get a response about the return. Been told multiple times through a chat that they are sending a shipping label and further instructions but no follow up for a month! Used to be a great company but were ruined by an international corporate giant. Very sad. Looking at other brands at this point, maybe Oakley?
Business response:
<p>Hello Brent,</p> <p></p> <p>Thank you for reaching out to Costa via the BBB.</p> <p></p> <p>We regret to hear that you are still waiting for your shipping label, and we are here to help.</p> <p></p> <p>After reviewing your previous interaction history, it appears that a pre-paid UPS return label was emailed to you on 10/25 @ 9:40 AM by Joel V. (Reference#*************).</p> <p>"Hello Brent,<br style="box-sizing: inherit; font-family: 'Oracle Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Helvetica Neue', Arial, sa... read more
Seems like the customer service spends all its time here, that’s why I can’t get a return processed for parts, never got confirmation when I submitted the return and now has no record of my parts order!
Business response:
Hello Robert, Thank you for reaching out to Costa Del Mar, via the BBB. We regret to hear about your issues with returning your replacement parts order. You can process your return request through, your account at: https://customersupport.luxottica.com/wcsstore/costadelmar.html. If you need immediate assistance, please chat with us M-F 9a – 5:30p EST at: www.luxotticacustomercare.com/aftersaleschat Thank you, Luxottica Customer Resolution Team
It seems like your company is actively trying to not take returns. I cant get anyone on the phone, it wont let me log in even when I change the password like I forgot or something , then still wont let me log in. This is the worst experience for the most expensive glasses that fell apart. all the rubber fell off and frames are peeling. 2 seasons on the water. They wont return glasses anymore. I have 2 chat conversations copied and they wont repair or accept? What is going on? Not on the phone and wont let me finish my repair... read more
Business response:
Thank you for choosing Costa! Please use the below promo code at checkout with your next online purchase to receive 50% Off (ONLY 1 Item up to $300). Valid until 12/31/24. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchase on our website. Other exclusions may apply. Promotional Code: **************
Beware, company does not stand behind its product! Company charges a premium price but with the expectation that the sunglasses will be of high quality. However, should there be an issue, they will not stand behind their product. Their advertising is false and misleading.
Business response:
<p>HelloJoel<br /> <br /> Thank you for contacting Costa! We regret to hear that you had an issue with your sunglasses. We can confirm with you that we do actually stand behind our products and that all new service request evaluation claims must be submitted online.</p> <p>Costa Del Mar, Inc. has sole discretion to determine whether damage is caused by aManufacturingDefect (defect in materials or workmanship), or “Out of Warranty Damage” (which includes but is not limited to normal wear and tear, scratched lenses, broken hin... read more
Horrible customer service! I will never buy these sunglasses again & my husband & I own 18 pairs. Their warranty is a job & if they "service" or repair your sunglasses, you may never get them back. I sent 2 pairs back for repair in June. One was under warranty & I have never received my sunglasses & it is almost October! I was charged for the repair work on the other pair in June ^ they "say" they were sent by DHL yesterday. I have contacted Luxottica After Care no less than 20 times to get nothing but a run around. I paid f... read more
Sent my reef tons in for a repair, wasn’t under warranty which I assumed because it was a damaged lens. However since they have received my glasses I have not received any confirmation email of any kind to give me a date to expect my repair back. Every time I try to log in on the website to track my claim it says that my password is incorrect when I’ve reset the password multiple times just in an attempt to log in and check on my repair. They got this one chance and it confirmed why I’m a Oakley lover for life
Business response:
<p>Hello Ron,</p> <p></p> <p>Thank you for reaching out to Costa via the BBB.</p> <p></p> <p>After reviewing your account, it appears that service request********is estimated to ship out on 9/7/2023. Upon shipment, you will be emailed a tracking number for your shipment.</p> <p></p> <p>As for your password needing to be reset, could you please confirm the email address used for this account?</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
I bought some Costa del Mar rincon glasses from an authorized retailer and after two months they were scratched from just being in the case. I sent an email for the warranty and it was rejected because • Issue not due to defective material or workmanship • Missing/Invalid proof of purchase • Warranty period expired how can they be out of warranty after 2 months? I will never buy glasses from this company again, the sunglasses are made so cheap and customer service is horrible and mediocre. they will never honor the warranty ... read more
Business response:
<p>Hellolibino,</p><p></p><p>Thank you for reaching out to Costa via the BBB.</p><p>Please see below for what is covered vs what is not covered.</p><p> WHAT IS COVERED BY WARRANTY (examples):<br style="color: rgb(22, 21, 19); font-family: "Oracle Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", "Helvetica Neue", Arial, sans-serif; font-size: 12px; white-space-collapse: preserve-breaks; background-color: rgb(252, 253, 254);"> Delamination and/or peeling of sun lens coating<br style="color: rgb(22, 21, 19); font-famil... read more
Awesome company..customer service flawless. I will definitely buy from them again. Thanks for the wonderful service.
Business response:
Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!
This will be my first and last time getting Costa. I should of researched further with the company. I found out from an optical specialist they were bought by Luxottica and mentioned service was horrible. Yes I took a chance. The sunglasses I bought was comfortable on my face and they had a sale. Since April 6 customer service has been horrible and no results. Can't talk to a live person. I offered to provide my number instead of communicating back and forth via email. I ordered a pair of prescription glasses which arrived o... read more
Business response:
<p>HelloValberta,</p><p></p><p>Thank you for reaching out to Costa via the BBB.</p><p></p><p>We regret to hear about the issues surrounding your Costa purchase and we are here to help.</p><p></p><p>Unfortunately, we were unable to locate any previous interaction history under your emaill address, or phone number.</p><p></p><p>If you could, please reach back out to us with the email address you have been using to communicate with us and we will move forward accordingly.</p><p></p><p>Thank you,</p><p>Luxottica Customer Resolut... read more
Frequently asked questions about Costa Del Mar Sunglasses
How is Costa Del Mar Sunglasses rated?
Costa Del Mar Sunglasses has a 1.4 star rating with 158 reviews.
When is Costa Del Mar Sunglasses open?
Costa Del Mar Sunglasses is open now. It will close at 5:00 p.m.
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