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Costa Del Mar Sunglasses
- Business Services
- Daytona Beach, FL
About this business
Costa Del Mar Sunglasses is located at 2361 Mason Ave Ste 100, Daytona Beach, FL. This business specializes in Sunglasses and has 1 review(s) with a star rating of 1.0.
Location details
123 N Orchard St # 6, Daytona Beach, FL, 32117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Sells $300 glasses with no *****************, so if they break, youre out of luck.
Business response:
Hello *****,Thank you for the additional information about your survey response and experience with Costa. Your feedback is valuable in identifying opportunities for improvement as we strive to deliver the best possible customer experience.We are sorry to hear you are not completely satisfied with the service provided recently. Our records indicate a new order was created today, #*************.You will receive a separate email notification with the tracking number when the order is ready to ship.We apologize for not meeting ... read more
Thank you so much for awesome costumer support. I did have to send them back twice. In the end you stood by your product. My new ones are on the way. And because I didn't think it was going to happen, I bought another pair. Now I have two pairs. I Thank you,and I thank God for my Costa Del Mar's!
Business response:
Hello *****Thank you for the additional information about your BBB response and experience with Costa. Your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience.Thank you so much for your message! We love it when kind words come through the inbox, and I am so glad we've served you well enough to deserve them. It's great that you're enjoying your glasses, but it's better that you've enjoyed working with us!Best Regards,Customer Resolution Team
Terrible customer service. Terrible product. Lens completely losing tent and scratched within 2 months of owning (maybe ***** days of use.) Scam of a product for sunglasses. Terrible quality and terrible customer service. They were going to make me pay for replacement lenses. I contacted them directly for a second time and they offered 50% off on next purchase DO NOT BUY COSTAS! Terrible quality for well over $100-300 pair of glasses!!! I would never take 50% off and will never return. Lost a new -one and done customer. Terr... read more
Business response:
Hello *******,Service request10880108 was determined to be outside of warranty by our after sales department.We appreciate your continued loyalty. Please use the code below on your next online purchase to receive 50% Off (ONLY 1 Item up to $300). Valid until 12/31/27. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchases on our website. Other exclusions may apply.Promotional Code:ASGEN-14GO6RKAThank you,Luxottica Customer Res... read more
Oh my, I am seeing a trend of consistent poor service . You do not have one good review . All unhappy customers for a very expensive product that does not honor what they sell. I had a pair of glasses for about 1 1/2 yrs where you could see a linear separation of the tint. They said it isn't a defect but gave me a 50% off for another pair. So I bought another pair online but when they arrived they sat crooked on my head. They would rock back and forth when set on a table. The right ear piece was bent in. Their response was t... read more
Business response:
Hello *****,A refund was initiated for order7536250177284 on 2/13, per your request.Once your return is in transit back to us, please feel free to reach back out and we will expedite your refund.Thank you,Luxottica Customer Resolution Team
Very poor warranty. After 60 days, one of the lenses fell out of the frame. Costa denied the warranty replacement saying it was not defective. What a joke. How could a runaway lens falling out of the frame not be due to defect when it was only 60 days old. They offered a 50% coupon but that is not what I was looking for. Either repair or replace under warranty or offer a 100% coupon. As an attorney, if I were looking for a proper solution, I'll bet a class action against Costa for similar breach or warranty replies would sol... read more
Business response:
Hello ****,Thank you for contacting ********* After Sales.We are reaching out regarding your inquiry. We are sorry to inform you that service request ******** was deemed out of warranty. The service request was deemed out of warranty due to the damage not being a manufacturing defect and the product being covered under warranty previously. We are unable to change the outcome. We apologize for the inconvenience.Again, thank you for contacting ********* After Sales. Have a great day!Best Regards,***** HLuxottica Warranty & Rep... read more
I do like the product but Im very unhappy about the warranty. My decision to make this purchase was heavily weighted on the lifetime warranty that the salesman told me about. Ive never been the kind of person who worries about crashes or dirt on my sunglasses, I buy them to perform while fishing. When the glass shattered on the $300 past off glasses, the service department told me I had the choice to accept their repair offer at $135 or basically SOL!!!!That is far from the warranty I was sold and furthermore, they are racki... read more
First off I am 44 years old and have only ever left a few reviews because Im much on computers but I felt like as much as they charge for their sunglasses and how they did not stand behind their product for me that others should at least beware before they buy. I bought new pair of fantail 580g online and when I received them the outside box had been tore open just enough for someone to remove the box the glasses and case were in. And one of the foam sleeve was missing from one side. Not sure if they had already been returne... read more
Business response:
Hello *****,Thank you for reaching out to Costa via the BBB.We regret to hear about your experience thus far, and we are here to help.Please reach out to Bass Pro Shops, who your purchase was made through, for further assistance.orPlease use the code below on your next online purchase to receive 50% Off (ONLY 1 Item up to $300). Valid until 12/31/27. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchases on our website. Other ... read more
Good product but defective materials and a very scammy warranty process. Glasses broke after 8 months while wearing them in cold weather. Warranty process is absolutely worthless. Wouldnt recommend ever buying from them again.
Business response:
HelloTravis,We appreciate your continued loyalty. Please use the code below on your next online purchase to receive 100% Off (ONLY 1 Item up to $300). Valid until 12/31/25. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchases on our website. Other exclusions may apply.Promotional Code:AS100-N1GOT2Thank you,Luxottica Customer Resolution Team
I have supported Costa sunglasses since the late 90s when they were a startup out of ***************. Had many pairs and warranty experiences. Their claim was a lifetime warranty and they were fair and honest, well until the sold to ******** which is a sunglass monopoly owning most big brands.I gifted my son a pair of Cayans which are a frameless design. Costa has reduced these designs and it has been noted that the lenses crack around the attachment points to nose piece and arms. They fail to use a rivot in frame and rubber... read more
Business response:
Hello *****,Thank you for reaching out to us via the BBB.We regret to hear that your warranty claim was denied.Please use the code below on your next online purchase to receive 50% Off (ONLY 1 Item up to $300). Valid until 12/31/27. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchases on our website. Other exclusions may apply.Promotional Code:ASGEN-R0JO75W6Thank you,Luxottica Customer Resolution Team
Frequently asked questions about Costa Del Mar Sunglasses
How is Costa Del Mar Sunglasses rated?
Costa Del Mar Sunglasses has a 1.4 star rating with 158 reviews.
When is Costa Del Mar Sunglasses open?
Costa Del Mar Sunglasses is open now. It will close at 5:00 p.m.
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