This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Costa Del Mar Sunglasses
- Business Services
- Daytona Beach, FL
About this business
Location details
123 N Orchard St # 6, Daytona Beach, FL, 32117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've recently entered a claim from my glasses due to the rubber ungluing. This is the second time these glasses have had the rubber unglue. The first time it was fixed and this time they tell me:"Upon evaluation of your claim, we have determined that the issue was not due to defective material or workmanship. Unfortunately, repair of your damaged eyewear is not an option as this model and its replacement parts are unavailable". I called Costa and the person informed me that I can only submit a claim one time on the same glas... read more
Business response:
Thank you for contacting ********* After Sales. Upon review of your eyewear, the damages were deemed as out of warranty. There are several reasons for this, however the top reasons are:- Out of waranty timeframe.- Receipt from purchase was not provided.- Damage was not a manufacture defect and is accidental damage.Again, thank you for contacting ********* After Sales. Have a great day!
Costa del mar absolutely **** my glasses were purchased with a warranty I bought two pair one for me and one for the wife the nose piece disintegrated on both pair mine were replaced but my wifes they wont fix because they say was t manufacture defect wtf you change the rules and Im screwed worst product ever you ****
I have been buying Costa sunglasses for 20 years and have spent over $2000 with the company. Ive always liked the product, but spent the exorbitant price because of the way they stood behind their product. This is not the case anymore. The last two pairs I purchased failed in the first year. The nose piece deteriorated and fell off of the first pair, and the warranty was denied, and I was told there were no replacement parts. The second pair of glasses wore out at the hinges and would no longer stay on unless I was looking u... read more
Business response:
Hello ****,Thank you for the additional information about your survey response and experience with Costa. Your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience.Service request ******** was determined to be out of warranty and was subsequently closed.Please use the code below on your next online purchase to receive 50% Off (ONLY 1 Item up to $300). Valid until 12/31/27. Offer is not valid on clearance items, limited edition items, cannot be combin... read more
For the past 20 years I have wore nothing but costa and have many pairs as does my wife. And the ****** I used to work at sold them and I lived by wearing these glasses and would tell everyone about them and convince others to buy them. But I just sent in an email to get new lenses and I got an email back saying it would be 130$ for 1 new lense. At that point I might as well go but another pair of sunglasses. For that price I will most likely be done wearing costa sunglasses and my family and I will not be purchasing them an... read more
Business response:
Simply, follow these instructions:Using either ****** Chrome or FireFox, visit ****************************************************************************************************************** and click "Start a Repair or Order Parts.From the welcome page, select Register. A registration page will appear.Enter the requested information, and select Register.Welcome! You are now able to use the Costa After Sales Portal!From the welcome page, select Buy Replacement Parts.Insert your model code where prompted and congratulation... read more
Sunglasses lasted only 7 months. I paid over $600. Very upsetting experience, considering that I could have gotten 3 pairs of less expensive eyewear elsewhere. The main reason I decided to give them a try was that the company claimed the warranty was excellent. They broke as I was wearing them and fell off my head. They cannot repair. Do not waste your money, customer service is horrible. You cannot talk to anyone who can really help, just emails. It a shame, this company used to be much better years ago. It's a scam. Look a... read more
Business response:
Thank you for the additional information about your survey response and experience with us. Your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience.We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded your feedback to our management team to ensure the matter is properly addressed.We apologize for not meeting the level ... read more
Sells $300 glasses with no *****************, so if they break, youre out of luck.
Business response:
Hello *****,Thank you for the additional information about your survey response and experience with Costa. Your feedback is valuable in identifying opportunities for improvement as we strive to deliver the best possible customer experience.We are sorry to hear you are not completely satisfied with the service provided recently. Our records indicate a new order was created today, #*************.You will receive a separate email notification with the tracking number when the order is ready to ship.We apologize for not meeting ... read more
Thank you so much for awesome costumer support. I did have to send them back twice. In the end you stood by your product. My new ones are on the way. And because I didn't think it was going to happen, I bought another pair. Now I have two pairs. I Thank you,and I thank God for my Costa Del Mar's!
Business response:
Hello *****Thank you for the additional information about your BBB response and experience with Costa. Your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience.Thank you so much for your message! We love it when kind words come through the inbox, and I am so glad we've served you well enough to deserve them. It's great that you're enjoying your glasses, but it's better that you've enjoyed working with us!Best Regards,Customer Resolution Team
Terrible customer service. Terrible product. Lens completely losing tent and scratched within 2 months of owning (maybe ***** days of use.) Scam of a product for sunglasses. Terrible quality and terrible customer service. They were going to make me pay for replacement lenses. I contacted them directly for a second time and they offered 50% off on next purchase DO NOT BUY COSTAS! Terrible quality for well over $100-300 pair of glasses!!! I would never take 50% off and will never return. Lost a new -one and done customer. Terr... read more
Business response:
Hello *******,Service request10880108 was determined to be outside of warranty by our after sales department.We appreciate your continued loyalty. Please use the code below on your next online purchase to receive 50% Off (ONLY 1 Item up to $300). Valid until 12/31/27. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchases on our website. Other exclusions may apply.Promotional Code:ASGEN-14GO6RKAThank you,Luxottica Customer Res... read more
Oh my, I am seeing a trend of consistent poor service . You do not have one good review . All unhappy customers for a very expensive product that does not honor what they sell. I had a pair of glasses for about 1 1/2 yrs where you could see a linear separation of the tint. They said it isn't a defect but gave me a 50% off for another pair. So I bought another pair online but when they arrived they sat crooked on my head. They would rock back and forth when set on a table. The right ear piece was bent in. Their response was t... read more
Business response:
Hello *****,A refund was initiated for order7536250177284 on 2/13, per your request.Once your return is in transit back to us, please feel free to reach back out and we will expedite your refund.Thank you,Luxottica Customer Resolution Team
Frequently asked questions about Costa Del Mar Sunglasses
How is Costa Del Mar Sunglasses rated?
Costa Del Mar Sunglasses has a 1.4 star rating with 163 reviews.
When is Costa Del Mar Sunglasses open?
Costa Del Mar Sunglasses is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com