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Costa Del Mar Sunglasses
- Business Services
- Daytona Beach, FL
About this business
Costa Del Mar Sunglasses is located at 2361 Mason Ave Ste 100, Daytona Beach, FL. This business specializes in Sunglasses and has 1 review(s) with a star rating of 1.0.
Location details
123 N Orchard St # 6, Daytona Beach, FL, 32117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
These non-prescription glasses are "very" expensive! I recently cracked a lens and attempted to get it replaced. At my cost because I realize that I damage it. They have discontinued the glasses I have, and can no longer (suspect) replace a lens. They offered to let me purchase a new pair of expensive non-prescription glasses at a 30% discount. Why would I want to buy new expensive pair of glasses when all that is broken is a lens. Especially when seeing their products marked down by 30% at retail outlets is fairly common.. ... read more
Business response:
Hello David, We have received your BBB, and are sorry to hear that we have discontinued your eyewear! Instead of the initial 30%, we can instead offer you a 50% discount to purchase new eyewear with us. This discount code will be sent to your email address, and will not expire until 12/31/22. Have a great weekend! Sincerely, Customer Resolution Team Costa Del Mar
The website clearly shows a protective case and cleaning cloth are included with purchase. Placed my order on 10/18/2021. Upon receiving the shipment, I noticed that the cleaning cloth was missing so contacted support via email on 10/24/2021. The missing item was acknowledged in the response which stated that a replacement part was going to be shipped within 10-15 business days and that I should expect an email with shipping information. On 11/19/2021 I replied to the incident email thread to inquire about my replacement sta... read more
I purchased my first pair of Costa's on a friends advice. I've owned my Costa glasses for about 8 years and finally had an arm break. The warranty experience was the best I've ever had with any product I've ever had to have fixed or replaced. No hassles, easy process and quick turnaround. They handled everything but getting them to UPS. The warranty alone was worth the purchase. Would highly recommend Costa to anyone. Top notch glasses with top notch customer service!
Business response:
Hello Mike, We are so happy to hear about your great experience with our product and warranty! Thank you for taking the time to submit a positive review, we truly appreciate you! Have a great rest of your week! Sincerely, Customer Resolution Team Costa Del Mar
Completely confusing on why they don't approve you're warranty claim but they approved mine but gave me a 2 day offer which was expired by the time I opened the email then by the time I reclaim my glasses are out of warranty at that time and costa won't do anything for me being I made a mistake by not seeing my email quick enough but they know 100% when I tried to get this going then had to wait on a response from them
Business response:
Hello Daniel, We have received your BBB review, and are very sorry to learn of your experience. We have sent you a 100% off code, good for a free pair of sunglasses on our website, up to $500, to your email address associated with this review. We do apologize for any inconveniences caused by your warranty experience. Have a great week! Sincerely, Customer Resolution Team Costa Del Mar
I've been buying CDM glasses for over 20 years, I used to think the world of this company. Not anymore. Over the years glasses would break, sometimes my fault sometimes warranty work. If it was not a warranty defect, at least we had the option to repair glasses at our own expense. NOT ANYMORE! Now, you have to send them all kinds of pics of your glasses (very cumbersome process) and they determine from your pics if its a warranty job. Forget trying to call them, that's not happening. Worst part - they just refused to repair ... read more
Business response:
Hello Andrew, We have received your BBB review, and are sorry to hear that your experience did not meet your expectations. Unfortunately at this time, and due to the ongoing pandemic, we no longer accept warranty requests by mail, but instead use electronic means to review and inspect warranty issues. Each case is individually reviewed by our team of experts, and a determination is made. We have tried to locate a claim under your email address and last name but could not locate one. Please submit an electronic claim, and we... read more
I have repeatedly attempted to contact Costa to resolve a factory defective (previously repaired by Costa) sunglasses frames only to repeatedly being referred to their online contact form that will not allow completion due to their website does not work with Apple or cell phones as per their employees. Being able to contact a person at Costa is like Dorothy and Toto getting to see the wizard. Avoid this company as they have many, many complaints of defective merchandise all over the internet with very few resolutions found a... read more
Business response:
Hello Larry, We are very sorry to hear that you could not complete the Warranty claim. We do ask that you use a laptop or regular computer with ************* of *******, as this works best when transmitting pictures/photos. Once your claim is received, a member of our Warranty team will reach out to you within 5-7 business days in regards to your claim. If you need any assistance, feel free to send our Warranty team a chat during business hours. Warranty Chat Link: ******************************************* Have a great ... read more
Hmmm. What I think? I bought my very first pair of Costas at the beginning of August 2021. Its now September 2021. 270.00 pair of sunglasses with glass lense and a supposed warranty. Never spent that kind of money on sunglasses but i was tired of purchasing a new pair every year. A week ago i was wearing them on my face while riding my lawn mower on a nice sunny day. I finished went inside and noticed some really fine fractures in my left lense. I thought it was odd and so did my girlfriend. So i filled a repair claim only t... read more
Business response:
Hello Johnathan, We have received your BBB review, and are very sorry to learn about your glasses. I can see that our Warranty team did review your claim, and went over the limited warranty, and what that details with you. Unfortunately the damage on your glasses was not caused by a manufacturer defect, and would not be covered by our replacement warranty. We can still offer a 50% off coupon code, but that would be our best offer. Please send us a chat or email if you would like to accept this discount code. Sincerely, Cus... read more
I have been a devout customer For 20 years I would have told anyone to purchase a pair. I have had several pairs repaired replaced you name it I break them I go through them serve if through them service has been great in the past. Yet things have definitely changed with Costa at cracked lens equals a $189 repair. I have tried to get in contact with customer service and it is useless. I would definitely never suggest costas to anyone again
Business response:
Hello Joseph, We are very sorry to see this review. Unfortunately our technician advised that your eyewear is no longer in warranty and that cost is for a replacement of the eyewear, not a repair. We apologize, but at this time we cannot repair your current model, and a replacement would be the only option. This would account for the $189 replacement charge. Best Regards, Customer Resolution Team Luxottica North America
First, I got my pair in 2018 and after 2 years the frame started falling apart and show up broken pieces, I contacted customer care and they are very helpless. I started an online service request and they processed the request with replacing the sunglass with limited options only(of-course, my product is not available anymore), non of these options I like and they can not replace it with any of pairs I like. I am very disappointed with the quality and customer service of this product. My service request is ****** and still o... read more
Business response:
Hello Will, We have received your BBB review, and are very sorry to learn of your experience. We have spoken with our Warranty team, and have agreed to provide you with a 100% Off Coupon, good for one free pair of sunglasses from our website, up to $500. We will send this code to your email address shortly. Have a great weekend, Sincerely, Customer Resolution Team Costa Del Mar
Frequently asked questions about Costa Del Mar Sunglasses
How is Costa Del Mar Sunglasses rated?
Costa Del Mar Sunglasses has a 1.4 star rating with 158 reviews.
When is Costa Del Mar Sunglasses open?
Costa Del Mar Sunglasses is open now. It will close at 5:00 p.m.
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