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Costa Del Mar Sunglasses
- Business Services
- Daytona Beach, FL
About this business
Location details
123 N Orchard St # 6, Daytona Beach, FL, 32117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company has a serious issue with standing by their product. My $200 plus Caballito glasses where less than 1.5 year old and they developed a small crack on the frame just above the nose. The crack eventually started to get worse until the glasses split in half. This issue seems to be a problem as I have read other customers complain about cracked plastic frames. I filed an online claim and I sent all receipts and paper work. They replied and offered me a 7 day coupon code to purchase the same pair for $187.00. No one in... read more
Business response:
Hello Robert, We have received your BBB review and are very sorry to learn about your eyewear. After reviewing your claim# ********, our Warranty team has stated that your eyewear's damage was not caused by a manufacturer defect, which is why you were offered a discounted price on a replacement pair of glasses. We do apologize, but the breakage of the rim on the frame would not be covered under our manufacturer warranty. We can also see that your claim has been rejected, and closed. At this time if you would like the discou... read more
I bought my first pair of Costa Del Mar sunglasses 3 months ago. The lens cracked down the middle. I sent in a claim and was told "Unfortunately, repair of your damaged eyewear is not an option as this model and its replacement parts are unavailable." They sent me a 30% off coupon to purchase a new pair of sunglasses. Due to poor customer service and not having replacement parts available for purchase, I will not be buying from this company again.
Business response:
Hello Brooke, We have received your BBB review, and are very sorry to learn of your experience. Could you please reply back with the Service Request (Claim#) you received when you visited our warranty website? Once we have this information we can investigate further! Sincerely, Customer Resolution Team Costa Del Mar
No More!! I have been a customer for over 30 years. I currently have two pair of prescription glasses for fishing. The nose piece on both have broken down in only 2 years. I went back to the optical store that I bought them from. They tried with their rep and direct contact to the company. They basically said pound sand. I am now looking for an alternative manufacturer. Historical services was the best, not now.
Business response:
Hello Dan, We have received your BBB review, and are very sorry to hear this! Please feel free to visit our Warranty and Replacement parts website at the link below. From this link you are able to submit a warranty claim for your glasses, or purchase replacement parts like nose pieces. If you need assistance with a claim, you can send us an email or chat as well! https://customersupport.luxottica.com/wcsstore/costadelmar.html Sincerely, Customer Resolution Team Costa Del Mar
I see why they have a 1.27 rating must be run by China...I just got off the phone with some one and I have a pair that the coating is pealing off and they said I must have have gotten some thing on them. Now I have to take out the lens and send them the frames and then put them back. All I want is new frames I dont give a dam what they cost I paid over 600 for prescription glasses. I just wanted to send them back to be fixed. Casta does not stand by there product do not buy from them and I have bought 5 pairs from them...Cha... read more
Business response:
Hello Charles, We have received your review and are very sorry to hear this! Our warranty does cover all of our eyewear, but is for manufacturer defects only. Accidental damage and regular wear and tear like peeling is not considered a defect. You are more than welcome to send in your frames without the lenses so we can repair them, and then have a local store like ************ or ************ place the lenses back into the frame for you. We apologize for any inconveniences! Sincerely, Customer Resolution Team Costa Del Ma... read more
Re: Warranty Claim Costa Sunglasses Dear Sir or Madame: I am writing this email as a response to a denial to replace my son's Costa Del Mar sunglasses that were purchased on July 27, 2020. The sunglasses were his 22nd birthday gift from me. I paid $277.13 for the sunglasses and the frame just fractured. I am a professional engineer with a materials background and also the director of a large manufacturing company that utilizes polymers (plastics) in injection molding. I examined the frames and the fracture is a result of poo... read more
Business response:
Hello Steve, We are very sorry that your son's warranty claim was denied. Unfortunately once a claim has been determined, we cannot change that individual claim. However, you are more than welcome to submit a new claim and we can take a second look. We also tried locating your son's claim, but could not with the information in this review. Please send us an email/chat with your son's information and claim number, and our team can provide more insight into why the previous claim was denied. Sincerely, Customer Resolution Te... read more
These non-prescription glasses are "very" expensive! I recently cracked a lens and attempted to get it replaced. At my cost because I realize that I damage it. They have discontinued the glasses I have, and can no longer (suspect) replace a lens. They offered to let me purchase a new pair of expensive non-prescription glasses at a 30% discount. Why would I want to buy new expensive pair of glasses when all that is broken is a lens. Especially when seeing their products marked down by 30% at retail outlets is fairly common.. ... read more
Business response:
Hello David, We have received your BBB, and are sorry to hear that we have discontinued your eyewear! Instead of the initial 30%, we can instead offer you a 50% discount to purchase new eyewear with us. This discount code will be sent to your email address, and will not expire until 12/31/22. Have a great weekend! Sincerely, Customer Resolution Team Costa Del Mar
The website clearly shows a protective case and cleaning cloth are included with purchase. Placed my order on 10/18/2021. Upon receiving the shipment, I noticed that the cleaning cloth was missing so contacted support via email on 10/24/2021. The missing item was acknowledged in the response which stated that a replacement part was going to be shipped within 10-15 business days and that I should expect an email with shipping information. On 11/19/2021 I replied to the incident email thread to inquire about my replacement sta... read more
I purchased my first pair of Costa's on a friends advice. I've owned my Costa glasses for about 8 years and finally had an arm break. The warranty experience was the best I've ever had with any product I've ever had to have fixed or replaced. No hassles, easy process and quick turnaround. They handled everything but getting them to UPS. The warranty alone was worth the purchase. Would highly recommend Costa to anyone. Top notch glasses with top notch customer service!
Business response:
Hello Mike, We are so happy to hear about your great experience with our product and warranty! Thank you for taking the time to submit a positive review, we truly appreciate you! Have a great rest of your week! Sincerely, Customer Resolution Team Costa Del Mar
Completely confusing on why they don't approve you're warranty claim but they approved mine but gave me a 2 day offer which was expired by the time I opened the email then by the time I reclaim my glasses are out of warranty at that time and costa won't do anything for me being I made a mistake by not seeing my email quick enough but they know 100% when I tried to get this going then had to wait on a response from them
Business response:
Hello Daniel, We have received your BBB review, and are very sorry to learn of your experience. We have sent you a 100% off code, good for a free pair of sunglasses on our website, up to $500, to your email address associated with this review. We do apologize for any inconveniences caused by your warranty experience. Have a great week! Sincerely, Customer Resolution Team Costa Del Mar
Frequently asked questions about Costa Del Mar Sunglasses
How is Costa Del Mar Sunglasses rated?
Costa Del Mar Sunglasses has a 1.4 star rating with 163 reviews.
When is Costa Del Mar Sunglasses open?
Costa Del Mar Sunglasses is closed now. It will open tomorrow at 9:00 a.m.
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