Costa Del Mar Sunglasses

Dawn B 

on BBB

3 years ago

I want to say I have been buying sunglasses from them for years now. When my husbands glasses needed repaired and they said they no longer have his style. they sent me a pick of some to pick. The ones I picked on the pic looked like they same as his. But now when we got them they looked like some big 80's sunshades for women. He is not happy at all with them. When trying to get ahold of them you can never talk to any one. They have a recording that only direct you to a portal. well I need to talk to some one because I paid a... read more

Nathan H 

on BBB

3 years ago

I'll never buy another pair of sunglasses again in my life from another brand. High quality glasses and if they break, even better customer service, with an awesome warranty policy. Give them your business! 

Adam V 

on BBB

3 years ago

First off I want to start by saying I got my first pair of costas in 2015 and I've been very pleased with them since I've had to send them in a couple times. But I sent my costas in for repair on 7/9/2021. Was expecting to get them back in about a month, never did so I called customer service and asked them when I they would be sent back out. The lady on the phone was very nice and told me I should receive an email with a tracking number by 8/12/2021... It is now 8/23/2021 I have yet to receive my package or an email with a ... read more

Bobby M 

on BBB

4 years ago

I've taken a lot of time to consider this review. (my first BBB review ever!) In 2013, I purchased my first (and probably last?) pair of Costa sunglasses. They were purchased from Sunglass Hut, an authorized Costa retailer in Athens Georgia. They were highly recommended by all of my friends mainly because of the polarized lens quality and a lifetime guarantee/warranty. My wife and I purchased a pair each. The sales representative at Sunglass Hut explained that if I had any problems, that I would need to contact Costa to ha... read more

Chris H 

on BBB

4 years ago

Filed a warranty claim and was sent an email stating the claim was accepted. The email stated they would send a *** packing slip so we could drop them off at a local *** store for shipment. The packing slip was never sent in the three day window as they stated. I called and spoke with customer service and she said she would send the email with the packing slip. Still no printable label to take to ***. Fast forward two weeks and we get an email stating our claim has been closed since we did not send the glasses in. I guess th... read more

St 

on BBB

4 years ago

Unfortunately, Costa Del Mar has lost its ability to care for its customers. The customer service is subpar. Each time I have called, their representative can't help with shipping or an incorrect case that was delivered with my new sunglasses. And they don't apologize for the bad service. I would take me business else where. No longer a Costa Customer. 

Karl M 

on BBB

4 years ago

260 dollars and less then a year old. When they weren't on my head they were in the case. Slid off my face when I looked down and the frames cracked from about a 2 foot fall. Not covered by warranty. For that price the quality is outrageously low and the warranty is basically worthless. I loved my glasses but if that's how easily they break and don't get replaced I won't be wearing costas ever again 

Nikole D 

on BBB

4 years ago

I got a pair of sunglasses and they were great for a while, then they stretched out and wouldn't stay on if I looked down. I was surprised and excited that they agreed to exchange them; however, they only provided an extremely limited selection for exchanging. I chose the smallest ones I could, but they were too big and, well... yup, they fell off my face when I looked down. I really wanted to love these sunglasses because they claim to help the environment, but I would never recommend them. In fact, I'd tell someone not to ... read more

Marshall R 

on BBB

4 years ago

Customer service is horrendous now that they sold to lux. Denied my warranty claim and told me to go to my local retailer even though I purchased the product directly from their website.