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Costa Del Mar Sunglasses
- Business Services
- Daytona Beach, FL
About this business
Location details
123 N Orchard St # 6, Daytona Beach, FL, 32117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been buying CDM glasses for over 20 years, I used to think the world of this company. Not anymore. Over the years glasses would break, sometimes my fault sometimes warranty work. If it was not a warranty defect, at least we had the option to repair glasses at our own expense. NOT ANYMORE! Now, you have to send them all kinds of pics of your glasses (very cumbersome process) and they determine from your pics if its a warranty job. Forget trying to call them, that's not happening. Worst part - they just refused to repair ... read more
Business response:
Hello Andrew, We have received your BBB review, and are sorry to hear that your experience did not meet your expectations. Unfortunately at this time, and due to the ongoing pandemic, we no longer accept warranty requests by mail, but instead use electronic means to review and inspect warranty issues. Each case is individually reviewed by our team of experts, and a determination is made. We have tried to locate a claim under your email address and last name but could not locate one. Please submit an electronic claim, and we... read more
I have repeatedly attempted to contact Costa to resolve a factory defective (previously repaired by Costa) sunglasses frames only to repeatedly being referred to their online contact form that will not allow completion due to their website does not work with Apple or cell phones as per their employees. Being able to contact a person at Costa is like Dorothy and Toto getting to see the wizard. Avoid this company as they have many, many complaints of defective merchandise all over the internet with very few resolutions found a... read more
Business response:
Hello Larry, We are very sorry to hear that you could not complete the Warranty claim. We do ask that you use a laptop or regular computer with ************* of *******, as this works best when transmitting pictures/photos. Once your claim is received, a member of our Warranty team will reach out to you within 5-7 business days in regards to your claim. If you need any assistance, feel free to send our Warranty team a chat during business hours. Warranty Chat Link: ******************************************* Have a great ... read more
Hmmm. What I think? I bought my very first pair of Costas at the beginning of August 2021. Its now September 2021. 270.00 pair of sunglasses with glass lense and a supposed warranty. Never spent that kind of money on sunglasses but i was tired of purchasing a new pair every year. A week ago i was wearing them on my face while riding my lawn mower on a nice sunny day. I finished went inside and noticed some really fine fractures in my left lense. I thought it was odd and so did my girlfriend. So i filled a repair claim only t... read more
Business response:
Hello Johnathan, We have received your BBB review, and are very sorry to learn about your glasses. I can see that our Warranty team did review your claim, and went over the limited warranty, and what that details with you. Unfortunately the damage on your glasses was not caused by a manufacturer defect, and would not be covered by our replacement warranty. We can still offer a 50% off coupon code, but that would be our best offer. Please send us a chat or email if you would like to accept this discount code. Sincerely, Cus... read more
I have been a devout customer For 20 years I would have told anyone to purchase a pair. I have had several pairs repaired replaced you name it I break them I go through them serve if through them service has been great in the past. Yet things have definitely changed with Costa at cracked lens equals a $189 repair. I have tried to get in contact with customer service and it is useless. I would definitely never suggest costas to anyone again
Business response:
Hello Joseph, We are very sorry to see this review. Unfortunately our technician advised that your eyewear is no longer in warranty and that cost is for a replacement of the eyewear, not a repair. We apologize, but at this time we cannot repair your current model, and a replacement would be the only option. This would account for the $189 replacement charge. Best Regards, Customer Resolution Team Luxottica North America
First, I got my pair in 2018 and after 2 years the frame started falling apart and show up broken pieces, I contacted customer care and they are very helpless. I started an online service request and they processed the request with replacing the sunglass with limited options only(of-course, my product is not available anymore), non of these options I like and they can not replace it with any of pairs I like. I am very disappointed with the quality and customer service of this product. My service request is ****** and still o... read more
Business response:
Hello Will, We have received your BBB review, and are very sorry to learn of your experience. We have spoken with our Warranty team, and have agreed to provide you with a 100% Off Coupon, good for one free pair of sunglasses from our website, up to $500. We will send this code to your email address shortly. Have a great weekend, Sincerely, Customer Resolution Team Costa Del Mar
I want to say I have been buying sunglasses from them for years now. When my husbands glasses needed repaired and they said they no longer have his style. they sent me a pick of some to pick. The ones I picked on the pic looked like they same as his. But now when we got them they looked like some big 80's sunshades for women. He is not happy at all with them. When trying to get ahold of them you can never talk to any one. They have a recording that only direct you to a portal. well I need to talk to some one because I paid a... read more
Business response:
Hello Dawn, We have received your BBB, and are very sorry to hear that you are unhappy with the replacement pair of sunglasses you chose. Please send our After Sales team a chat at the link below, to see if anything can be done for this! Chat Link: ******************************************* Best Regards, Customer Resolution Team Costa Del Mar
I'll never buy another pair of sunglasses again in my life from another brand. High quality glasses and if they break, even better customer service, with an awesome warranty policy. Give them your business!
Business response:
Hello Nathan, We are so happy to hear this, and appreciate your amazing review! We have sent you a coupon to your email address, good for your next purchase! Thank you again for leaving such a positive message! Have a great weekend! Sincerely, Customer Resolution Team Costa Del Mar
First off I want to start by saying I got my first pair of costas in 2015 and I've been very pleased with them since I've had to send them in a couple times. But I sent my costas in for repair on 7/9/2021. Was expecting to get them back in about a month, never did so I called customer service and asked them when I they would be sent back out. The lady on the phone was very nice and told me I should receive an email with a tracking number by 8/12/2021... It is now 8/23/2021 I have yet to receive my package or an email with a ... read more
Business response:
Hello Adam, We have received your BBB review, and are very sorry to learn of your experience. We are currently quoting customers 30 business days for any repairs due to the pandemic regulations and our product volume. I can see that your repair was received on 7/14/21, so it has not been 30 business days just yet. However, due to this review and your experience we will go ahead and provide you with a 100% off code to your email address, good for one pair of sunglasses from our online website, so that you can pick a replacem... read more
I've taken a lot of time to consider this review. (my first BBB review ever!) In 2013, I purchased my first (and probably last?) pair of Costa sunglasses. They were purchased from Sunglass Hut, an authorized Costa retailer in Athens Georgia. They were highly recommended by all of my friends mainly because of the polarized lens quality and a lifetime guarantee/warranty. My wife and I purchased a pair each. The sales representative at Sunglass Hut explained that if I had any problems, that I would need to contact Costa to ha... read more
Business response:
Hello Bobby, We have received your BBB, and are very sorry to learn about your sunglasses. We do offer a life-time warranty against manufacture defects, but this warranty would not cover any damage to the sunglasses aside from defects possibly caused by manufacturing. Our team will be sending you an email shortly concerning your sunglasses, please be on the lookout. Have a great weekend, Sincerely, Customer Resolution Team Costa Del Mar
Frequently asked questions about Costa Del Mar Sunglasses
How is Costa Del Mar Sunglasses rated?
Costa Del Mar Sunglasses has a 1.4 star rating with 163 reviews.
When is Costa Del Mar Sunglasses open?
Costa Del Mar Sunglasses is closed now. It will open tomorrow at 9:00 a.m.
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