Costa Del Mar Sunglasses

Lex M 

on BBB

4 years ago

They lost my glasses and won't reimburse me or send me new ones 

TLP 

on BBB

4 years ago

Extremely frustrated with their customer service. Do not order from their website. I purchased a pair of costas in mid July. After ten days without a shipping notification I contacted customer service and I was told they canceled my order because the item was out of stock and they did not have a restock date. That was fine, the pending charge on my credit card was gone. Flash forward a month later, out of nowhere, the glasses have arrived at my house via UPS. I have already purchased the same glasses locally and don't need t... read more

Sara G 

on BBB

4 years ago

I bought a pair of sunglasses online. I want to return them. Ive called three times with the promise of a return label being sent in 2-3 business days. The return label never arrives. The return link on their site doesn't work. I asked to speak to a supervisor and was put on hold. After waiting 11 minutes I hung up. After 3 empty promises of a return label being emailed to me I did not trust that a supervisor was really coming on the line and that I'd be waiting 40 minutes with out an outcome. Shady company. Smith is a bette... read more

Amanda S 

on BBB

4 years ago

I finally decided to treat myself to good sunglasses so I ordered a pair of Costa's Southpoint glasses. I chose the rose gold frames with the copper silver mirror ($250). A few weeks later they arrived and I was so excited only to be disappointed because I was sent the wrong glasses. I reached out to customer service & they informed me that due to COVID they couldn't not issue exchanged but I could return the glasses, get a refund, & order again. So I initiated the return & refund process. I went ahead and ordered another pa... read more

Shannon M 

on BBB

4 years ago

I used to be a huge Costa Del Mar fan..........but they have slipped big time! I placed an order 5/4/20, received the glasses on 5/8/20 then started the return process on 5/11/20. I didn't receive a return label until 5/22. I tracked the UPS return delivery and the package was signed for by Costa on 6/1/20. It is now 8/14/20 and I have been pulling out my hair dealing with Costa Del Mar's customer service for the past 3 months!! Phone calls are pointless, they never answer. I waited on hold about an hour each time before giv... read more

Henry S 

on BBB

4 years ago

I bought and got a pair of costa sun glasses as a gift more than 12 years ago in Florida! after less tha 2 years the nose& ear guards came off! Costa fixed it by replacing the frame, again after a couple of years the same thing! This happened at least three times, now again! Costa is giving me the run around, don't even reply to my E-Mails and Phone calls ,sometimes 2-3 weeks later! Their Repair Center is closed down and the want me to buy a new pair for 30% off List?!($240.00),Do not Buy Costa Glasses, they are cheaply made... read more

Courtney B 

on BBB

5 years ago

Costa Del Mar received my returned sunglasses on 6/1/2020 and I have still not received my refund as of today 8/1/2020. I have made numerous attempts on the phone and have been promised that I will have my refund "in days", only to have to call again and be placed on hold for many minutes and received the same runaround answer. I will never order anything from Costa Del Mar because their business practices are awful and I will relay this information to all family and friends. 

Jennifer W 

on BBB

5 years ago

I wish I would've read these reviews before Purchasing directly from the website. I purchased a pair of glasses the end of May they came and we're not as advertised, they received my return June 16 and now I'm still waiting on the credit to my account. After multiple emails about when I would receive my credit over the past month I was chatting with a customer service rep this morning. They originally told me it would be another 7 Business days before I receive my credit, then sent back another message saying it would be 10 ... read more

Heather S 

on BBB

5 years ago

Absolutely the worst customer service. Placed an order on 6/4 and it was delivered to the wrong address. After waiting 2 hours to speak with customer service they resubmitted another order on 7/6.. Called 7/13 again after waiting an hour and was told items would be shipped in 3 days. Same day I receive email that they have cancelled my order and refunded my money. Have not seen a defund. Awful company and should not be in business