Costa Del Mar Sunglasses

John H 

on BBB

5 years ago

Absolutely the worst customer service I have ever had to deal with . I emailed with no responses , I called and waited over an hour and twenty minutes with no response . I attempted to do their chat and never got a response well except that they were busy and get back To me which they never did. There are a lot of reputable companies out their and honestly thought Costa was one of them . I would never buy this product from their website again . 

Lee M 

on BBB

5 years ago

On 4/6/20 I placed an order for two pair of Costa sunglasses. My wife did not like hers and I initiated a return on 4/15/20. On 4/29/20 and after several attempts I finally received RMA instructions and shipped. UPS confirmed delivery on 5/14/20. As of today (6/22/20) I have not received credit. I have sent no less than ten emails and have been on hold on many calls for over an hour trying to speak with someone. I like the Costa sunglasses but the customer service is completely dysfunctional and unacceptable. LeeM. 

Shaina H 

on BBB

5 years ago

I ordered a pair of sunglasses in early April 2020. They did not fit well, so I returned them the next morning after I received the sunglasses due to poor fit. I used the UPS shipping label you provided by Costa, and they received my return in mid-April. However, they still have not refunded my credit card. They say they are 'behind' in the returns department. It has been over two months since they received my return, and they still have not processed it. 

MP 

on BBB

5 years ago

I ordered two pairs of Costa sunglasses on April 9. Instead of Costas I received a pair of Oakleys. After contacting Costa they did ship my order correctly. But they didn't ship it via expedited shipping like the original order. I did, however, finally receive the two correct pairs of Costas. Only one pair worked, so I shipped the other pair back back. I also returned the Oakleys I didn't order. UPS shows Costa received both of them on April 28. After a week, I reached out regarding my refund. I was told to wait 15 business ... read more

Ashley 

on BBB

5 years ago

I could not be more pleased with Costa Del Mar! I am a big fan of their women's sunglasses. I was quite upset when I accidentally dropped mine and the leg broke off. I contacted Costa and sent in my frame to be repaired. Two weeks later I received what looked to be a brand new pair! Not only did they replace the frame, but the lens as well!! Thank you so much Costa, I am a forever customer! 

Robert H 

on BBB

5 years ago

I purchased 2 pair of Costas for my wife and myself 1 week ago. I paid over 400 dollars for the 2 pair, and was assured of their great warranty program and the durability of the sunglasses. I was getting out of my car the other day, and they slipped off of my lap and fell less than two feet to the ground, and now they have a chip on the glass lenses (that I paid extra for because they're supposed to be more resistant to chips and scratches), and on the plastic frames. Of course, none of this is covered by the warranty, so I'... read more

JoniP 

on BBB

5 years ago

I will not ever order from this company again. I ordered a pair of reader sunglasses..two weeks went by with no email of any sort informing me they had been shipped or not. After being on line for over an hour, I finally was told my order had been returned as undeliverable to my address, which by the way, is my correct address. Oh, and I guess now that I've called, they say they will issue a refund. I'm not sure I would have ever even heard back from this company not received a refund had I not called inquiring about my orde... read more

John L 

on BBB

5 years ago

Horrible customer service that gives you the run around without taking ownership. We have been through so much back and forth between the initial claim, pictures, phone calls and emails that it is embarrassing at this point how long and arduous this process has been. I'll go through the steps that I've taken to get my sunglasses repaired and the appalling loop they have put me in. I initially filed a warranty claim for two things; my (TPE) rubber nose piece fell off a long while ago and just recently a single lens cracked a... read more

Kimberly C 

on BBB

5 years ago

Worst customer service experience ever! After responding to their emails about my lense replacement I called. On hold for over twenty minutes the first two calls. When I finally got someone after a 9:02 minute hold on the third call they put me on hold to get info on my order and after another 2 minutes I was disconnnected. I still have no idea where my glasses are or if they will be repaired. At this point I don't care. I wasn't that impressed with them anyway - but since I'd spent so much money on them to begin with I thou... read more