Costa Del Mar Sunglasses

Vonkamp 

on BBB

4 years ago

Ordered a pair of "in stock" sunglasses during the Thanksgiving sale. They cancelled my order stating they are out of stock (website still states they are in stock). I called and they would not honor the sale price because the sale is over. My experience with customer service was horrible as I was disconnected twice and spent over an hour on hold while they "tried" to fix it. 

Lindsay M 

on BBB

4 years ago

Unsurprisingly my complaint is similar to the others. I returned a pair of sunglasses to Costa Del Mar that were received (confirmed by UPS) on September 2nd. It is now mid November and I have yet to receive a refund. I have contacted the company multiple times and each time am told it has been escalated to a supervisor and I will receive my refund in 3-4 business days, yet this has not occurred. Not only do I suggest that you not buy these sunglasses from their website, I'd recommend you not give this company your money per... read more

JMaze 

on BBB

4 years ago

Worst customer service ever! On 4th pair of Ferndanina's. Nose pads come off EASILY and of course you cannot just go to a drugstore or ******* and some for a few bucks! They say that the nose pads are not a part they can order anymore. Should have purchased **************!!! 

Jeff M 

on BBB

4 years ago

Terrible customer service. Cheap quality. Costa Delmar was bought out and they do not honor warranty. They said there were no parts in the warehouse to do warranty work. But then they said they had parts they could sell me. 

Lawrence S 

on BBB

4 years ago

I have been wearing Costa for over 20 years; always had 2 pairs for driving and fishing. Once they got bought by Luxottica their service went downhill! Tried to get warranty request 2x because I was sent the wrong glasses (cheaper version). The glasses I needed weren't in stock for over 45 days. They denied my request when they finally were restocked because it was over their 30 day retunr policy. They wouldn't let me speak with a manager and told me I was out of luck. My only fault was still believing they are a good compan... read more

Angel H 

on BBB

4 years ago

Can I give zero stars?Sent a return back in March and they received it shortly after according to tracking but we have not received a refund and we can not get in touch with anyone. Worst company ever right along with stub hub. Now where is our refund? 

Jonathan S 

on BBB

4 years ago

I loved costa sunglasses but now after my girlfriend tried to order me the camo and orange blackfins twice and they showed up different glasses both times a month later then I order the camo and orange pair through my eye doctor as a prescription and they showed up 2 months later the wrong glasses won't be ordering anymore 

Carlos C 

on BBB

4 years ago

Loved the Glasses, but the Warranty with Luxottica is worthless. They have my set since June 2020 now late September they still lack on reply's and resolution. WOULD NOT BUY THEIR PRODUCT AGAIN, or recommend them 

Austin99 

on BBB

4 years ago

Since Luxottica bought them, they warranty is worthless. They try to replace your glass lenses 580G sunglasses with the poly lenses sunglasses. They don't even tell you they do that, they just sent them and hope you don't catch it. I have been try to get them to replace them with same quality glass lenses but they keep saying they are out of stock, which is a lie because I can buy them or their site.