Costa Del Mar Sunglasses

sedrann15 

on BBB

5 years ago

If I could give no stars I would. My experience with Costa has been absolutely awful. I am currently on hold with Costa, again. It has been 3, almost 4 weeks since I ordered a pair of sunglasses from Costa. After never receiving any shipping updates, I received a package with the wrong items. I called the first time and was told the problem will be resolved. Never getting any confirmation, I called again to be on hold for an hour and 15 minutes to find that my incident report was never filed. After filing a report again, all... read more

Charles M 

on BBB

5 years ago

This company use to be a good company to buy from but as you can see from other reviews they have gone into the toilet. Their warranty is nothing but pure fraud and a total con. If they were a true company they would be a member of the BBB but in time I feel they will end up going out of business due to word of mouth and what they do to the paying customer. These sunglass are nothing more than high dollar junk, go to Walmart instead. 

Stephanie B 

on BBB

5 years ago

Do not buy from this company! They sent the wrong glasses, returned them confirmed by UPS. Website says after 5 days of them receiving return you will see the refund. I called them and was told the website was wrong it is 15 days. It is well past 15 days and no refund. No replies to my emails. Going to file a claim through PayPal. 

John B 

on BBB

5 years ago

Extremely disappointed in my experience with Costa, especially considering the fact they're owned by Luxottica, the worlds largest eyewear company. You would think such an enormous company would have the proper resources to deliver the best customer service, and unfortunately that is not the case. The quality of the sunglasses I received for a premium brand were absolutely poor. The lenses were appropriate however the plastic frame of the sunglasses were cheap and squeaky. Not what you would expect for $200+ sunglasses. I im... read more

Kelly F 

on BBB

5 years ago

Over 35 days waiting for refund. Worst customer service ever!!! Hour plus wait on phone for the run around. Called 5 times, emailed about 4 times got 1 reply and nothing ever again. They've been using Covid 19 as an excuse for 2 months now. But continue to send coupons and promos daily and ship A.S.A.P.. Costa is not the same since the sold to ******************. Long story short had to open a dispute with Bank after 2 months no refund. Lost 2 loyal customers! 

Joseph M 

on BBB

5 years ago

These guys are crooks. Sent me the wrong product and will not issue me a refund. Had to fill out a dispute with PayPal. This company needs to be shut down. 

Joseph P 

on BBB

5 years ago

Formerly a great company. Recently purchased glasses where lens material is coming off after owning for 10 days. Filed a warranty claim. The lenses are 580p popular common lens used in many of the Costa glasses. I was told the following: "Upon evaluation of your claim, we have determined that the issue was not due to defective material or workmanship. Unfortunately, repair of your damaged eyewear is not an option as this model and its replacement parts are unavailable. Although your claim is not covered under warranty, we ap... read more

STEVE A 

on BBB

5 years ago

I have purchased multiple pair of Costa Sunglasses from both retail and online vendors in the past. Up until this point, I've really had no major issues. However, a few months ago Costa had an ad on Facebook. So, I purchased a pair directly from them at the beginning of April. I paid for expedited shipping to get the sunglasses in 1-2 days. Over a week later, they still had NOT arrived. I called to check on the status of the glasses and should've realized at that time (after an hour on hold) that things were not going to go ... read more

Randy G 

on BBB

5 years ago

I returned 2 pair of glasses and they were received over a month ago by Costa and not only have I still not received a refund but they will not even acknowledge receiving them even though I have UPS proof of delivery. I made numerous call to them with 40 or more minutes hold time and spoken with 4 different representatives with no resolution. I placed the purchase in dispute with my credit card company. I will never buy from Costa again. Poor non existent customer service