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Costa Del Mar Sunglasses
- Business Services
- Daytona Beach, FL
About this business
Location details
123 N Orchard St # 6, Daytona Beach, FL, 32117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Filed a warranty claim and was sent an email stating the claim was accepted. The email stated they would send a *** packing slip so we could drop them off at a local *** store for shipment. The packing slip was never sent in the three day window as they stated. I called and spoke with customer service and she said she would send the email with the packing slip. Still no printable label to take to ***. Fast forward two weeks and we get an email stating our claim has been closed since we did not send the glasses in. I guess th... read more
Unfortunately, Costa Del Mar has lost its ability to care for its customers. The customer service is subpar. Each time I have called, their representative can't help with shipping or an incorrect case that was delivered with my new sunglasses. And they don't apologize for the bad service. I would take me business else where. No longer a Costa Customer.
260 dollars and less then a year old. When they weren't on my head they were in the case. Slid off my face when I looked down and the frames cracked from about a 2 foot fall. Not covered by warranty. For that price the quality is outrageously low and the warranty is basically worthless. I loved my glasses but if that's how easily they break and don't get replaced I won't be wearing costas ever again
I got a pair of sunglasses and they were great for a while, then they stretched out and wouldn't stay on if I looked down. I was surprised and excited that they agreed to exchange them; however, they only provided an extremely limited selection for exchanging. I chose the smallest ones I could, but they were too big and, well... yup, they fell off my face when I looked down. I really wanted to love these sunglasses because they claim to help the environment, but I would never recommend them. In fact, I'd tell someone not to ... read more
Customer service is horrendous now that they sold to lux. Denied my warranty claim and told me to go to my local retailer even though I purchased the product directly from their website.
Made a purchase of RX sunglasses and had to wait 2-3 days to provide RX. provided the RX and right after i sent i saw a mistake on the order, Contacted Costa ASAP and they said sorry we cant cancel even though the order hasnt started. Cant vs want.... I can return for a refund later on... okay fine. Was told to place a new order. So i did. contacted them again to make sure the agent i had wasnt being lazy. new agent said they can try but no guarantees they can cancel. Waited 5 minutes on hold. Came back. Great news we cancel... read more
Used to be a great company and is trash now....have been unable to order nose pad replacements for a $200 pair of glasses for over a year now. Finally bought Maui Jims and customer support has been great! AVOID!!
Business response:
Hello Bradley, We have received your BBB, and are very sorry to learn of your experience. Ballast nose pads were out of stock at the time you last contacted us, so we apologize. Normally items come back in stock every few weeks(2-3 weeks). Please check the site weekly to stay updated. Alternatively, you are also suggested to submit a warranty request at this link: https://customersupport.luxottica.com/wcsstore/costadelmar.html You can also send them a chat for further warranty or claim questions! www.luxotticacustomercare... read more
Absolute junk, 2 pairs, both right arms broke off, no reply to issues. Buy another brand. Did not see a place for reviews on their own site, why is that??!!
Business response:
Hello Eric, We have received your BBB, and are very sorry to learn of your experience. We apologize, but we do not see any emails coming from 'stickbait45@hotmail.com' to our warranty or after sales team. Please submit a warranty request at, https://customersupport.luxottica.com/wcsstore/costadelmar.html. You will have to register an account if you have not made one previously to submit a claim. For any questions regarding your claim, you can send our team a chat at the link below. Warranty Chat Link: www.luxotticacustomer... read more
Ordered a pair of sunglasses and when I received the shipping notification I noticed they neglected to include my apartment number in the shipping address. I used ********* so I know the shipping address I gave them was correct. Emailed them as soon as I learned about it which was right away. Their solution? Go pay $15 to UPS to change the address. RIDICULOUS. Not only do you charge an arm and a leg for sunglasses but you won't even fix your own mistake. Went on Twitter to address it. Took over two days for a response and ha... read more
Business response:
Hello Jake, We have received your BBB, and are very sorry to learn of your experience. We have reviewed your order and can see that first order placed did not include an apartment number, but the second order (# *****************************************- USPS delivery) did include this apartment number, and was delivered on April 10th. We do apologize for any inconveniences, and will provide a 50% off coupon towards a future purchase due to the address error. 50% Off Code: ********* Sincerely, Customer Resolution Team Cos... read more
Frequently asked questions about Costa Del Mar Sunglasses
How is Costa Del Mar Sunglasses rated?
Costa Del Mar Sunglasses has a 1.4 star rating with 163 reviews.
When is Costa Del Mar Sunglasses open?
Costa Del Mar Sunglasses is closed now. It will open tomorrow at 9:00 a.m.
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