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Costa Del Mar Sunglasses
- Business Services
- Daytona Beach, FL
About this business
Costa Del Mar Sunglasses is located at 2361 Mason Ave Ste 100, Daytona Beach, FL. This business specializes in Sunglasses and has 1 review(s) with a star rating of 1.0.
Location details
123 N Orchard St # 6, Daytona Beach, FL, 32117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Made a purchase of RX sunglasses and had to wait 2-3 days to provide RX. provided the RX and right after i sent i saw a mistake on the order, Contacted Costa ASAP and they said sorry we cant cancel even though the order hasnt started. Cant vs want.... I can return for a refund later on... okay fine. Was told to place a new order. So i did. contacted them again to make sure the agent i had wasnt being lazy. new agent said they can try but no guarantees they can cancel. Waited 5 minutes on hold. Came back. Great news we cancel... read more
Used to be a great company and is trash now....have been unable to order nose pad replacements for a $200 pair of glasses for over a year now. Finally bought Maui Jims and customer support has been great! AVOID!!
Business response:
Hello Bradley, We have received your BBB, and are very sorry to learn of your experience. Ballast nose pads were out of stock at the time you last contacted us, so we apologize. Normally items come back in stock every few weeks(2-3 weeks). Please check the site weekly to stay updated. Alternatively, you are also suggested to submit a warranty request at this link: https://customersupport.luxottica.com/wcsstore/costadelmar.html You can also send them a chat for further warranty or claim questions! www.luxotticacustomercare... read more
Absolute junk, 2 pairs, both right arms broke off, no reply to issues. Buy another brand. Did not see a place for reviews on their own site, why is that??!!
Business response:
Hello Eric, We have received your BBB, and are very sorry to learn of your experience. We apologize, but we do not see any emails coming from 'stickbait45@hotmail.com' to our warranty or after sales team. Please submit a warranty request at, https://customersupport.luxottica.com/wcsstore/costadelmar.html. You will have to register an account if you have not made one previously to submit a claim. For any questions regarding your claim, you can send our team a chat at the link below. Warranty Chat Link: www.luxotticacustomer... read more
Ordered a pair of sunglasses and when I received the shipping notification I noticed they neglected to include my apartment number in the shipping address. I used ********* so I know the shipping address I gave them was correct. Emailed them as soon as I learned about it which was right away. Their solution? Go pay $15 to UPS to change the address. RIDICULOUS. Not only do you charge an arm and a leg for sunglasses but you won't even fix your own mistake. Went on Twitter to address it. Took over two days for a response and ha... read more
Business response:
Hello Jake, We have received your BBB, and are very sorry to learn of your experience. We have reviewed your order and can see that first order placed did not include an apartment number, but the second order (# *****************************************- USPS delivery) did include this apartment number, and was delivered on April 10th. We do apologize for any inconveniences, and will provide a 50% off coupon towards a future purchase due to the address error. 50% Off Code: ********* Sincerely, Customer Resolution Team Cos... read more
I paid 180 dollars for sunglasses as a Christmass gift for my son. I had Costa sunglasses for the last 15 years and have always be satisfied with the sunglasses and with Costa service. What he received is pure garbage, polarization, the material and the hinghes is such bad quality that it made me ashamed. I have seen sunglasses sold ilegally by people in the streets of better quality. This is an "armed robbery"
Waste of money! Garbage quality that fell apart in days, warranty is a scam. Buy Oakley instead.
Please share with everyone you know that Coasta Del Mar is a scam! I purchased a pair of Howlers for my husband two years ago. After 6 months, the paint began to peel off of the frames. I contacted the company and they told me to return them because they were under warranty. These glasses were his nice glasses so they experienced minimal wear. I sent the glasses back in APRIL 2020! After several emails, I was finally able to "chat" with someone because you are NOT able to talk to anyone! They told me that they switched their... read more
I have been wearing Costas for over 20 years and I am sad to say that Costas are no longer Costas! Since they have been taken over by Luxottica the once awesome Costa Del Mar brand has been ruined. Most recently I tried to send a pair of glasses back for repair due to a broke frame and even with an original receipt I was unable to send them back from where I bought them, through Lens Crafters (a company owned by Luxottica) or through the Luxottica online portal. I called "Costa Del Mar" on multiple occasions and when I was a... read more
Lens falls out of glasses and company says this is not a defect
Frequently asked questions about Costa Del Mar Sunglasses
How is Costa Del Mar Sunglasses rated?
Costa Del Mar Sunglasses has a 1.4 star rating with 158 reviews.
When is Costa Del Mar Sunglasses open?
Costa Del Mar Sunglasses is open now. It will close at 5:00 p.m.
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