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Costa Del Mar Sunglasses
- Business Services
- Daytona Beach, FL
About this business
Location details
123 N Orchard St # 6, Daytona Beach, FL, 32117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible customer service! I will never buy these sunglasses again & my husband & I own 18 pairs. Their warranty is a job & if they "service" or repair your sunglasses, you may never get them back. I sent 2 pairs back for repair in June. One was under warranty & I have never received my sunglasses & it is almost October! I was charged for the repair work on the other pair in June ^ they "say" they were sent by DHL yesterday. I have contacted Luxottica After Care no less than 20 times to get nothing but a run around. I paid f... read more
Sent my reef tons in for a repair, wasn’t under warranty which I assumed because it was a damaged lens. However since they have received my glasses I have not received any confirmation email of any kind to give me a date to expect my repair back. Every time I try to log in on the website to track my claim it says that my password is incorrect when I’ve reset the password multiple times just in an attempt to log in and check on my repair. They got this one chance and it confirmed why I’m a Oakley lover for life
Business response:
<p>Hello Ron,</p> <p></p> <p>Thank you for reaching out to Costa via the BBB.</p> <p></p> <p>After reviewing your account, it appears that service request********is estimated to ship out on 9/7/2023. Upon shipment, you will be emailed a tracking number for your shipment.</p> <p></p> <p>As for your password needing to be reset, could you please confirm the email address used for this account?</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
I bought some Costa del Mar rincon glasses from an authorized retailer and after two months they were scratched from just being in the case. I sent an email for the warranty and it was rejected because • Issue not due to defective material or workmanship • Missing/Invalid proof of purchase • Warranty period expired how can they be out of warranty after 2 months? I will never buy glasses from this company again, the sunglasses are made so cheap and customer service is horrible and mediocre. they will never honor the warranty ... read more
Business response:
<p>Hellolibino,</p><p></p><p>Thank you for reaching out to Costa via the BBB.</p><p>Please see below for what is covered vs what is not covered.</p><p> WHAT IS COVERED BY WARRANTY (examples):<br style="color: rgb(22, 21, 19); font-family: "Oracle Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", "Helvetica Neue", Arial, sans-serif; font-size: 12px; white-space-collapse: preserve-breaks; background-color: rgb(252, 253, 254);"> Delamination and/or peeling of sun lens coating<br style="color: rgb(22, 21, 19); font-famil... read more
Awesome company..customer service flawless. I will definitely buy from them again. Thanks for the wonderful service.
Business response:
Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!
This will be my first and last time getting Costa. I should of researched further with the company. I found out from an optical specialist they were bought by Luxottica and mentioned service was horrible. Yes I took a chance. The sunglasses I bought was comfortable on my face and they had a sale. Since April 6 customer service has been horrible and no results. Can't talk to a live person. I offered to provide my number instead of communicating back and forth via email. I ordered a pair of prescription glasses which arrived o... read more
Business response:
<p>HelloValberta,</p><p></p><p>Thank you for reaching out to Costa via the BBB.</p><p></p><p>We regret to hear about the issues surrounding your Costa purchase and we are here to help.</p><p></p><p>Unfortunately, we were unable to locate any previous interaction history under your emaill address, or phone number.</p><p></p><p>If you could, please reach back out to us with the email address you have been using to communicate with us and we will move forward accordingly.</p><p></p><p>Thank you,</p><p>Luxottica Customer Resolut... read more
I have owned 4 pairs of Costa Del Mar Sunglasses over the last 20 years and have LOVED them. I WILL NEVER BUY THEM AGAIN!!! Purchased a pair from the Freedom line that had a great Red/White/Blue design which works great going to Washington Nationals games... these became my favorite sunglasses EVER. Until I took them off one day after holding my 5 month old and the right side stem was broken in half. My thoughts were "No way baby Jack broke them when he was one handed grabbing for them). So, I went to make a warranty claim, ... read more
Business response:
<p>Hello John,</p> <p></p> <p>Thank you for reaching out to Luxottica via the BBB.</p> <p></p> <p>We regret to hear that your warranty claim was denied.</p> <p></p> <p>For any sunglasses (non-prescription) purchased on or after November 3, 2022 that experience amanufacturing defect* in materials or workmanship within two (2) years from date of purchase, we will repair or replace them (with an identical or reasonably equivalent style at our option) at no cost to you. You will need a proof of purchase to submit a warranty clai... read more
I sent back two pairs of glasses almost 8 weeks ago and never received a refund. They were unused, just didn't fit my head right. I have contacted customer service 4 times about the issue and always get the run around. Their website claims a refund within 4 weeks. At this point, it has been 8 weeks with no refund and I have proof that the glasses reached their return center with the tracking number. Costa Del Mar stole 800$ from me. I will never buy a pair of glasses from them again and am telling all my friends and family a... read more
Business response:
<p>Hello Ryan,<br style="box-sizing: inherit; font-family: 'Oracle Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Helvetica Neue', Arial, sans-serif; font-size: 12px; background-color: #ffffff;" /> <br style="box-sizing: inherit; font-family: 'Oracle Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Helvetica Neue', Arial, sans-serif; font-size: 12px; background-color: #ffffff;" /> Thank you for the additional information about your survey response and experience with Costa Del Mar. Your feedback is valuable in ... read more
Costa sunglasses are simply awesome!!! The customer service you receive as a Costa owner is truly unparalleled in my experience. I have two pairs of Costa sunglasses, and likely won’t need to purchase another pair, since the warranty is so good. Also, the lens quality is outstanding!
I absolutely loved my sunglasses. Only pair that fit me like theirs. However, I’ve purchased the same pair 3 times in 3 years at $280 a pop. Every pair was defective and every time they denied it. My last pair the lenses completely fell out and it was still not deemed as a manufacturer defect. Save your money and buy elsewhere
Business response:
Hello Kelly,<br /> <br /> Thank you for the additional information about your survey response and experience with Costa. Your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience.<br /> <br /> We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded your feedback to our management team to ensure the matter is properly addres... read more
Frequently asked questions about Costa Del Mar Sunglasses
How is Costa Del Mar Sunglasses rated?
Costa Del Mar Sunglasses has a 1.4 star rating with 163 reviews.
When is Costa Del Mar Sunglasses open?
Costa Del Mar Sunglasses is closed now. It will open tomorrow at 9:00 a.m.
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