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Costa Del Mar Sunglasses
- Business Services
- Daytona Beach, FL
About this business
Costa Del Mar Sunglasses is located at 2361 Mason Ave Ste 100, Daytona Beach, FL. This business specializes in Sunglasses and has 1 review(s) with a star rating of 1.0.
Location details
123 N Orchard St # 6, Daytona Beach, FL, 32117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have owned 4 pairs of Costa Del Mar Sunglasses over the last 20 years and have LOVED them. I WILL NEVER BUY THEM AGAIN!!! Purchased a pair from the Freedom line that had a great Red/White/Blue design which works great going to Washington Nationals games... these became my favorite sunglasses EVER. Until I took them off one day after holding my 5 month old and the right side stem was broken in half. My thoughts were "No way baby Jack broke them when he was one handed grabbing for them). So, I went to make a warranty claim, ... read more
Business response:
<p>Hello John,</p> <p></p> <p>Thank you for reaching out to Luxottica via the BBB.</p> <p></p> <p>We regret to hear that your warranty claim was denied.</p> <p></p> <p>For any sunglasses (non-prescription) purchased on or after November 3, 2022 that experience amanufacturing defect* in materials or workmanship within two (2) years from date of purchase, we will repair or replace them (with an identical or reasonably equivalent style at our option) at no cost to you. You will need a proof of purchase to submit a warranty clai... read more
I sent back two pairs of glasses almost 8 weeks ago and never received a refund. They were unused, just didn't fit my head right. I have contacted customer service 4 times about the issue and always get the run around. Their website claims a refund within 4 weeks. At this point, it has been 8 weeks with no refund and I have proof that the glasses reached their return center with the tracking number. Costa Del Mar stole 800$ from me. I will never buy a pair of glasses from them again and am telling all my friends and family a... read more
Business response:
<p>Hello Ryan,<br style="box-sizing: inherit; font-family: 'Oracle Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Helvetica Neue', Arial, sans-serif; font-size: 12px; background-color: #ffffff;" /> <br style="box-sizing: inherit; font-family: 'Oracle Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Helvetica Neue', Arial, sans-serif; font-size: 12px; background-color: #ffffff;" /> Thank you for the additional information about your survey response and experience with Costa Del Mar. Your feedback is valuable in ... read more
Costa sunglasses are simply awesome!!! The customer service you receive as a Costa owner is truly unparalleled in my experience. I have two pairs of Costa sunglasses, and likely won’t need to purchase another pair, since the warranty is so good. Also, the lens quality is outstanding!
I absolutely loved my sunglasses. Only pair that fit me like theirs. However, I’ve purchased the same pair 3 times in 3 years at $280 a pop. Every pair was defective and every time they denied it. My last pair the lenses completely fell out and it was still not deemed as a manufacturer defect. Save your money and buy elsewhere
Business response:
Hello Kelly,<br /> <br /> Thank you for the additional information about your survey response and experience with Costa. Your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience.<br /> <br /> We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded your feedback to our management team to ensure the matter is properly addres... read more
Poor customer service ordered glasses $812.00 when the glasses arrived the prescription was wrong I called them they said they would fix there mistake. I waited 3 weeks still no glasses contacted customer service and was told the order was cancelled and they would give me a 50% off coupon. Communication with this company is almost impossible Still no glasses and out $812.00
Business response:
<p>Hello Russ,</p> <p></p> <p>Thank you for reaching out to Costa via the BBB.</p> <p></p> <p>We regret to hear that you are out $812.00 and have no glasses.</p> <p></p> <p>After reviewing your order (*************) it appears that on 5/19, a replacement was created for you under order number*************. Once your order ships out, you will be emailed a tracking number and estimated delivery date.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
I leave 5 stars for the family oriented business before they sold to a French company 5 years ago I was given a pair of Hammerhead costa del mar with the 580 lenes I use them every day I do landscape Yesterday I was on a new job and mowing when something ricochet off the wall and hit my glasses on the left side so hard it broke the lense and cracked the frame If I had not been wearing those glasses I would have lost an eye I had an extra lens but because the frame is Cracked it keeps falling out after seeing the cost and rea... read more
Business response:
Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!
I sent in a pair of prescription sunglasses because the frames broke down. Costa was aware they were prescription that I was sending in. They sent back a regular nonprescription pair back. I called and texted right away asking where my prescription lenses were. Absolutely no response just ghosted me. I’ll never have my friends or family ever purchase a pair of these glasses again
Business response:
<p>Hello Dale, </p> <p> Thank you for contacting Luxottica After Sales.</p> <p>After reviewing your account, it appears that we have disposed your original eyewear. </p> <p>As such, we have issued you a 100% off code which you may use to purchase a new pair of prescription eyewear.</p> <p>Please use the code below on your next online purchase to receive 100% Off RX (ONLY 1 Item up to $600). Valid until 12/31/24. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insu... read more
I ordered a pair of sunglasses on Apr. 13. The glasses never arrived and when chatting with customer service (since you cannot speak to a person), they will not cancel my order or fast ship the lost item. I needed the glasses May 1st and now I have to wait 5 more days for a new shipping email to receive them. I requested that either cancel my order or expedite the new order. I was not able to accomplish that. I still have no glasses and no refund. Horrible customer service.
Business response:
<p>Hello Paola,</p> <p></p> <p>Thank you for reaching out to Costa via the BBB.</p> <p>We regret to hear about your original order being lost, and that you think our customer service is horrible.</p> <p>After reviewing your account, it appears that order************* was replaced with order************* on 4/27.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
I have the Fantail glasses with the 580 G lenses. The rubber that goes on the nose and ear piece was coming apart. I searched if I could just buy those items or get new ones from Costa but nothing came up. I contacted customer service and they directed me to put in a warranty claim. So I did that, they sent me a premade label for shipping. In 5 days they sent me new glasses. That was awesome. Thank you very much for the help, great customer service and glasses.
Business response:
Thank you for your review! We are happy to hear from another satisfied Costa customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!
Frequently asked questions about Costa Del Mar Sunglasses
How is Costa Del Mar Sunglasses rated?
Costa Del Mar Sunglasses has a 1.4 star rating with 158 reviews.
When is Costa Del Mar Sunglasses open?
Costa Del Mar Sunglasses is open now. It will close at 5:00 p.m.
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