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Costa Del Mar Sunglasses
- Business Services
- Daytona Beach, FL
About this business
Location details
123 N Orchard St # 6, Daytona Beach, FL, 32117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very poor warranty. After 60 days, one of the lenses fell out of the frame. Costa denied the warranty replacement saying it was not defective. What a joke. How could a runaway lens falling out of the frame not be due to defect when it was only 60 days old. They offered a 50% coupon but that is not what I was looking for. Either repair or replace under warranty or offer a 100% coupon. As an attorney, if I were looking for a proper solution, I'll bet a class action against Costa for similar breach or warranty replies would sol... read more
Business response:
Hello ****,Thank you for contacting ********* After Sales.We are reaching out regarding your inquiry. We are sorry to inform you that service request ******** was deemed out of warranty. The service request was deemed out of warranty due to the damage not being a manufacturing defect and the product being covered under warranty previously. We are unable to change the outcome. We apologize for the inconvenience.Again, thank you for contacting ********* After Sales. Have a great day!Best Regards,***** HLuxottica Warranty & Rep... read more
I do like the product but Im very unhappy about the warranty. My decision to make this purchase was heavily weighted on the lifetime warranty that the salesman told me about. Ive never been the kind of person who worries about crashes or dirt on my sunglasses, I buy them to perform while fishing. When the glass shattered on the $300 past off glasses, the service department told me I had the choice to accept their repair offer at $135 or basically SOL!!!!That is far from the warranty I was sold and furthermore, they are racki... read more
First off I am 44 years old and have only ever left a few reviews because Im much on computers but I felt like as much as they charge for their sunglasses and how they did not stand behind their product for me that others should at least beware before they buy. I bought new pair of fantail 580g online and when I received them the outside box had been tore open just enough for someone to remove the box the glasses and case were in. And one of the foam sleeve was missing from one side. Not sure if they had already been returne... read more
Business response:
Hello *****,Thank you for reaching out to Costa via the BBB.We regret to hear about your experience thus far, and we are here to help.Please reach out to Bass Pro Shops, who your purchase was made through, for further assistance.orPlease use the code below on your next online purchase to receive 50% Off (ONLY 1 Item up to $300). Valid until 12/31/27. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchases on our website. Other ... read more
Good product but defective materials and a very scammy warranty process. Glasses broke after 8 months while wearing them in cold weather. Warranty process is absolutely worthless. Wouldnt recommend ever buying from them again.
Business response:
HelloTravis,We appreciate your continued loyalty. Please use the code below on your next online purchase to receive 100% Off (ONLY 1 Item up to $300). Valid until 12/31/25. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchases on our website. Other exclusions may apply.Promotional Code:AS100-N1GOT2Thank you,Luxottica Customer Resolution Team
I have supported Costa sunglasses since the late 90s when they were a startup out of ***************. Had many pairs and warranty experiences. Their claim was a lifetime warranty and they were fair and honest, well until the sold to ******** which is a sunglass monopoly owning most big brands.I gifted my son a pair of Cayans which are a frameless design. Costa has reduced these designs and it has been noted that the lenses crack around the attachment points to nose piece and arms. They fail to use a rivot in frame and rubber... read more
Business response:
Hello *****,Thank you for reaching out to us via the BBB.We regret to hear that your warranty claim was denied.Please use the code below on your next online purchase to receive 50% Off (ONLY 1 Item up to $300). Valid until 12/31/27. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchases on our website. Other exclusions may apply.Promotional Code:ASGEN-R0JO75W6Thank you,Luxottica Customer Resolution Team
Don't waste money on costa glasses. They don't warranty s***
Business response:
Hello ****,Thank you for contacting Costa! I am sorry to hear about the issues you were having with submitting an online warranty claim.For additional assistance with submitting an online claim, simply gather the following information:-proof of purchase -picture of damage (close and far pictures)-picture of internal temple (markings of the inside left arm)Once this has been gathered, please chat one of our warranty experts for claim assistance and provide an on the spot evaluation at *****************************************... read more
Absolutely my worst experience with customer service in my 38 years of life! *** purchased several pair of glasses and a lot of clothing over the last 15 years. I recently scratched my lenses and called to have them repaired. They told me that it was not under warranty and would be $150 to fix which I understood. I paid the $150 and waited for my glasses to return. After 6 weeks I called inquiring about my glasses and my claim was CLOSED. My glasses are no where to be found. They sent me a $300 credit saying I would get a fr... read more
Business response:
Hello *****,Thank you for contacting Luxottica After Sales. To resolve your service request ********, we will be providing you with a 100% off code for you to select a new pair of eyewear of your choosing on***************************************************** service request will now be closed. Please follow the steps below to use your discount code:1. Visit************************************************** make your selection.2. Once you have made your selection, proceed to check-out (Please be sure of your selection befor... read more
I paid $900 for my rhino prescription sunglasses Had problem with the left lens popping out when I was cleaning the glasses.Contacted costa and was advised to go to a LensCrafters store for repair . Which I would have gladly paid them to handle.LensCrafters advised me that the problem was the shape , arc, of the lens and they were not manufactured correctly which is why the lens kept popping out .After contacting costa again, I was advised that this warranty is not covered under prescription glasses .A lot of money to have t... read more
Business response:
Hello **** ,Thank you for the additional information about your survey response and experience with Costa Del Mar. Your feedback is valuable in identifying opportunities for improvement as we strive to deliver the best possible customer experience.I am very sorry about your glasses. Unfortunately, I am unable to refund you for your original purchase as it has been over 12 months. However, to express our sincere apology for the frustrations, as a one time courtesy, we would like to offer you 100% off one future purchase on **... read more
I have sent numerous emails about my sunglasses that are falling off my face because the frame has stretched out over the first month I wore them. The company will not respond to me after submitting multiple pictures. Disappointed because I spent $260 on frames I cannot wear.
Business response:
Thank you for contacting Costa! I am sorry to hear about the issues you were having with submitting an online warranty claim.For additional assistance with submitting an online claim, simply gather the following information:-proof of purchase -picture of damage (close and far pictures)-picture of internal temple (markings of the inside left arm)Once this has been gathered, please chat one of our warranty experts for claim assistance and provide an on the spot evaluation at ****************************************************... read more
Frequently asked questions about Costa Del Mar Sunglasses
How is Costa Del Mar Sunglasses rated?
Costa Del Mar Sunglasses has a 1.4 star rating with 163 reviews.
When is Costa Del Mar Sunglasses open?
Costa Del Mar Sunglasses is closed now. It will open tomorrow at 9:00 a.m.
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