This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Costa Del Mar Sunglasses
- Business Services
- Daytona Beach, FL
About this business
Costa Del Mar Sunglasses is located at 2361 Mason Ave Ste 100, Daytona Beach, FL. This business specializes in Sunglasses and has 1 review(s) with a star rating of 1.0.
Location details
123 N Orchard St # 6, Daytona Beach, FL, 32117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Don't waste money on costa glasses. They don't warranty s***
Business response:
Hello ****,Thank you for contacting Costa! I am sorry to hear about the issues you were having with submitting an online warranty claim.For additional assistance with submitting an online claim, simply gather the following information:-proof of purchase -picture of damage (close and far pictures)-picture of internal temple (markings of the inside left arm)Once this has been gathered, please chat one of our warranty experts for claim assistance and provide an on the spot evaluation at *****************************************... read more
Absolutely my worst experience with customer service in my 38 years of life! *** purchased several pair of glasses and a lot of clothing over the last 15 years. I recently scratched my lenses and called to have them repaired. They told me that it was not under warranty and would be $150 to fix which I understood. I paid the $150 and waited for my glasses to return. After 6 weeks I called inquiring about my glasses and my claim was CLOSED. My glasses are no where to be found. They sent me a $300 credit saying I would get a fr... read more
Business response:
Hello *****,Thank you for contacting Luxottica After Sales. To resolve your service request ********, we will be providing you with a 100% off code for you to select a new pair of eyewear of your choosing on***************************************************** service request will now be closed. Please follow the steps below to use your discount code:1. Visit************************************************** make your selection.2. Once you have made your selection, proceed to check-out (Please be sure of your selection befor... read more
I paid $900 for my rhino prescription sunglasses Had problem with the left lens popping out when I was cleaning the glasses.Contacted costa and was advised to go to a LensCrafters store for repair . Which I would have gladly paid them to handle.LensCrafters advised me that the problem was the shape , arc, of the lens and they were not manufactured correctly which is why the lens kept popping out .After contacting costa again, I was advised that this warranty is not covered under prescription glasses .A lot of money to have t... read more
Business response:
Hello **** ,Thank you for the additional information about your survey response and experience with Costa Del Mar. Your feedback is valuable in identifying opportunities for improvement as we strive to deliver the best possible customer experience.I am very sorry about your glasses. Unfortunately, I am unable to refund you for your original purchase as it has been over 12 months. However, to express our sincere apology for the frustrations, as a one time courtesy, we would like to offer you 100% off one future purchase on **... read more
I have sent numerous emails about my sunglasses that are falling off my face because the frame has stretched out over the first month I wore them. The company will not respond to me after submitting multiple pictures. Disappointed because I spent $260 on frames I cannot wear.
Business response:
Thank you for contacting Costa! I am sorry to hear about the issues you were having with submitting an online warranty claim.For additional assistance with submitting an online claim, simply gather the following information:-proof of purchase -picture of damage (close and far pictures)-picture of internal temple (markings of the inside left arm)Once this has been gathered, please chat one of our warranty experts for claim assistance and provide an on the spot evaluation at ****************************************************... read more
1 out of 5 stars only because there is not the option for zero stars.Stupidly, I have purchased 8 pairs of Costa Del Mar sunglasses in my life and all 8 pairs except for the most recent pair I bought have been defective within the first two years. I like the way the frames fit my face and the polarized lenses are moderate quality. Of the 8 pairs I have warrantied 4 pairs but I will no longer be purchasing Costa Del Mar ever again. The last warrantied set of glasses happened two weeks ago and they did actually approve the war... read more
Business response:
Thank you for the additional information about your survey response and experience with Costa. Your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience.We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded your feedback to our management team to ensure the matter is properly addressed.We apologize for not meeting the lev... read more
Title: Disappointed with Costa Sunglasses and **************** Review:I purchased a pair of Costa sunglasses at a pro shop before a Tuna hunting trip about a year ago. Unfortunately, not long after, the frame snapped while I was removing the lens. Disappointed, I left the broken glasses on my desk for months and ended up punishing myself by wearing cheap gas station sunglasses instead of the quality eyewear I had hoped for.Eventually, I decided to give Costa the benefit of the doubt, thinking they might stand behind their pr... read more
Business response:
Thank you for contacting Costa! I am sorry to hear about the issues you were having with submitting an online warranty claim.For additional assistance with submitting an online claim, simply gather the following information:-proof of purchase -picture of damage (close and far pictures)-picture of internal temple (markings of the inside left arm)Once this has been gathered, please chat one of our warranty experts for claim assistance and provide an on the spot evaluation at ****************************************************... read more
Do not follow their 2 year warranty. Received a pair of glasses. There was a defect in the lens. Glass lens shattered in a small section seems like there was a crack already. Only used the glasses a handful of times and they would not repair. Offered 1/2 of what the glasses cost to repair. Beware when purchasing.
Business response:
Hello *****,Unfortunately, it appears that there was not a defect on the lens and that the damage sustained to the lens was deemed to have been caused by accidently damage by our trained warranty team who handles the service requests. Our warranty does cover defects, however this was not a defect.Thank you for contacting Costa. We are excited to share with you a new way to order Costa replacement parts!Simply, follow these instructions:Using either ****** Chrome or FireFox, visit *********************************************... read more
Costa sunglasses quality has gone to c*** along with the warranty bought over 10 pair in the last 20 years but I'm done with them ....junk
Business response:
Hello ****,Thank you for contacting Costa! I am sorry to hear about the issues you were having with submitting an online warranty claim.For additional assistance with submitting an online claim, simply gather the following information:-proof of purchase -picture of damage (close and far pictures)-picture of internal temple (markings of the inside left arm)Once this has been gathered, please chat one of our warranty experts for claim assistance and provide an on the spot evaluation at *****************************************... read more
I had a terrible experience with prescription glasses from Costa. I order a pair of prescription sunglasses at the end of May and contacted customer service during the first 2 weeks of June. They stated a system error occurred and my glasses would not be shipping therefore, I would need to complete a new order. I had to call back twice requesting a coupon to make the price similar to the price when I originally purchased. After making a second purchase, I noticed I was charged for the first pair of glasses (which I was told ... read more
Business response:
Hello *******,We regret to hear that your original order ended up getting shipped out and that you had already placed a new order, resulting in you getting 2 orders.After reviewing order6924979754527, it appears that it is currently estimated to be delivered today 6/18 per****************************************************************************************************************As such, we have initiated a return for a full refund for you and in a separate email, you will receive a pre-paid *** return label which you may... read more
Frequently asked questions about Costa Del Mar Sunglasses
How is Costa Del Mar Sunglasses rated?
Costa Del Mar Sunglasses has a 1.4 star rating with 158 reviews.
When is Costa Del Mar Sunglasses open?
Costa Del Mar Sunglasses is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com