This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Overcharged on utility billing and absolutely no explanation or breakdown whatsoever. Our rental company states they do not have access to what is being billed and Conservice has no live agents to speak to over the phone. This company is a complete scam and after reading multiple class action lawsuits filed across the country against them I will be looking into the same.
Business response:
***** - I am sorry for any confusion. To clarify, our **************** Team can be reached by phone at ************** or through our website www.utilitiesinfo.com. **************** agents are available Monday through Friday from 6 AM to 6 PM ***************** time.In reviewing your account, I see you are billed according to your individual consumption. Conservice passes along the utility charges as received from the local utility providers. Please note, the provider bills used to calculate your Conservice charges as well as ... read more
They send bills out a few days before the end of the month then charge a late fee if they dont receive payment exactly on the first of each month. The very next day they send a new bill with a late fee added. Each month when I do all of my online banking transactions Ive started sending money to them not knowing the actual amount due just so I dont get charged a late fee.
Business response:
****** - I am sorry for the frustration. To clarify, bills are sent as soon as they are finalized. If you are not already, you can sign up for Ebills to ensure you receive the bill as soon as it is sent each month. Please note, all Conservice statements are also available online at www.utilitiesinfo.com for your reference.Additionally, if your payments are made to Conservice directly, there is typically a grace ****** after the due date before a late fee would be applied. We're also happy to review any late fees that *** be ... read more
Recently I was not billed properly for 2 months and did not know that until conservice decided to throw all charges on to one bill. $279 for water and sewage and trash service. Astronomical fees! This is unfair to someone who is trying to budget monthly bills. I'm not certain how a company is allowed to do this. T
Business response:
****** - I am happy to see you were previously in contact with our **************** Team in regards to your concerns. To confirm, Conservice processes and pays utility bills as received from the local utility providers. The utility bill amounts are then passed onto the resident. If we do not receive bills for a specific utility, you will not have charges for that utility that month. There may also be months where we receive multiple bills at one time. You can find more information about why this can happen here: ************... read more
Weve been living on the property for almost a year. I noticed last month my bill went up to over $300. I check this months rent because the water is included with my rent through this coming and for this month the bill is almost $700. Nothing changed since the time we moved in. To see my rent $3,100 because of the water bill is ridiculous. Either its a leak or theyre over charging. Ill have my lawyer look into this.
Business response:
******* - I am happy to see you have been in contact with our **************** Team directly in regards to your concerns. To confirm, Conservice passes along the utility charges as received from the local utility providers. In reviewing your account, I see the water usage has increased over the last several months. A consistent increase in usage such as this can indicate a possible maintenance issue may be present in the home. If you have not already, please reach out to your property management to have maintenance check you... read more
Scammy company that will make weird and unexplicable extra charges to you and willrefuse to explain them.
Business response:
Lu - I am sorry for the frustration. To clarify, Conservice ************ according to your lease. Any utility charges on your Conservice statement will have an explanation of that charge on the back of your bill. We're happy to review your account and follow up on any questions you may have. Please feel free to reach out to us online at www.utilitiesinfo.com for further assistance.
The company I rent from switched over to conservice in the middle of November. Since January I have been paying for july-oct but as far as I am aware, the rental company did not use conservice before November. November through Feb absolutely makes sense as that is when they took over that job for the rental company. When I look at my receipts for the rental company, I can clearly see where the utilities were paid in full directly to the rental company. I am being charged a little over double the amount for utilities, half of... read more
Business response:
***************** when Conservice begins billing for a community, we pick up the utility billing from where the previous company ended. If there is any overlap in the utility billing from the prior company and Conservice, we'd be happy to review this further and make any adjustments as necessary. Please feel free to reach out to us online at www.utilitiesinfo.com for further assistance.
Opaque over-billing has been endemic for several years in the apartment building I have leased. Among other issues, charging $100/month for "gas" when I hardly use the stovetop, and the rest of the utilities are electric. Electric charges are often over $100, when nothing is being used buy LED lights (infrequently) and a fridge, which is rated to use no more than $15/month. When nearly 200 users give them a 1.04 average rating, I suspect there is some systematic fraud.
Business response:
***** - To clarify, Conservice is a third-party utility management and billing company contracted through the leasing office to handle the utility billing for your community. We simply bill according to your lease.Billing methods can be different depending on the property you live at. We're happy to review your account and follow up on your utility charges. Please feel free to reach out to us online at www.utilitiesinfo.com for further assistance.
They charge a rent service fee on top of utilities what for? Scam major scam
Business response:
********* - I am happy to clarify. The monthly service fee covers processing and consolidating your charges onto one billing statement. It is similar to fees other utility or service providers *** charge to provide similar services. Any other fees that *** be labeled as "rent" would be fees that come from your leasing office directly. I am sorry for any confusion.We're happy to review your account and confirm information specific to your unit. Please feel free to reach out to us online at www.utilitiesinfo.com with any furth... read more
Overcharged me 3x for my final bills at my rental home. Vacated the home for half the final month, and was still hit with a bill higher than any of the months I lived there througout 2 years. Called in, couldnt give me any answers regarding how or why I was being charged for this. Shady company, wouldnt doubt it if they end up being shut down.
Business response:
Orion - I am sorry for your negative experience. We will follow up on this. To clarify, as a third-party utility management and billing company, we simply pass on any charges received from the local utility providers for your home. Each of these charges are based on your individual consumption. However, once a resident notifies their property they are moving, Conservice prorates the final bill based on previous consumption and billing history to ensure their account is closed in a timely manner. The proration is typically ac... read more
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,675 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open on Monday at 6:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com