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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Have a apt at Waters Edge in *******, ** and only have 1 bedroom Apt 1 bathroom 1 person living there and the water bills are very expensive, ****** for 1 month, people live in apartments for a reason because they don't make a lot of money, we have complained to the apt complex and nothing is being done, please check on this, other people with 3 times larger places only half the cost of this small apartment.
Business response:
***** - To clarify, Conservice is contracted through your leasing office to calculate and manage the utilities for your community. We simply bill according to the terms of your lease. Billing methods can be different depending on the property you live at. We're happy to review your account and follow up on your utility charges. Please feel free to reach out to us online at www.utilitiesinfo.com for further assistance.
Horrible 3rd party service!!! They need no stars at all. Not even worth a dam star!! All these unexplained fees and no one knows nothing. I have been paying so much money since I moved in This house through invitation homes. Had to call conservice last month because they billed me twice for a vacant fee and electric bill that was ***** paid for. They had to credit my acct back $74! If you dont pay attention to your statements every month this company will keep getting over on you. Now I have a charge billing me for 2/1/24 3/... read more
Business response:
Sommi - I am happy to see you have been in contact with our **************** Team in regards to your concerns. To confirm, Conservice processes and pays utility bills as received from the local utility providers. We then pass along any bills received to the resident's as necessary. In reviewing your account, I see we received a corrected bill from the electricity company showing the charges previously passed along were no longer accurate. This is why a credit was issued on your Conservice account. Additionally, the charge fr... read more
I would like to request for an explanation for our daily consumption usage for electricity. I've been keeping track of my electricity rebill amount and it does not match our daily consumption. I've been conserving electricity usage by doing laundry at my parents house for months now, not really cooking, barely use the dishwasher and if I do it's on the 1 hour setting, and consuming less in general. Most importantly we are not home most of the time, and the central AC is off during the day, and if it is on it's set on ***** d... read more
Business response:
************** regret to see you have not contacted our **************** Team directly in regards to your concerns. To clarify, at your community, you are billed according to your individual consumption for the electricity. In reviewing your account, I see the electricity consumption did increase around the summer months and has remained consistent since then. This is typical due to the air conditioning being used during this time of year. Please note, both the monthly and daily meter reads are available online at www.utilit... read more
Ive reached out to conservice several times throughout the months of me living in this house through invitation homes, I also reached out to invitation homes which conservice told me to do and no one never contacted me back regarding these bills thats been clearly falsified, I received a bill from conservice but the bill was from the *********************** meaning they get the bill from *********************** and falsify the water in a sewer part making them higher. The only thing that I see the normal is the $17.81 on a h... read more
Business response:
***** - I am happy to see you have previously been in contact with our **************** Team in regards to your concerns. To confirm, Conservice is contracted through your leasing office to manage the utilities for your community. We process and pay utility bills as received from the local utility providers. The utility bill amounts are then passed onto the resident as listed on the bill from the provider. The only additional fee added to the Conservice statement is a monthly service fee. This fee covers processing and conso... read more
this place absolutely *****. Poor management of billing. there is no reason i should be Aug/Sept bill in Dec then get a double bill in January. every month I pay, I am paying for a bill from two months prior. Instead of using these types of 3rd party utility service, that charge you extra fees by the way, it should just be charged through the Municipality.If there is any way to avoid this c*** company, please do so
Business response:
**** - I am sorry for the frustration. I am happy to see you have been in contact with our **************** Team in regards to your concerns. To confirm, Conservice is contracted through your leasing office to manage the utilities for your community. We process and pay utility bills as received from the local utility providers. The utility bill amounts are then passed onto the resident. If we do not receive bills for a specific utility, you will not have charges for that utility that month. There may also be months where we ... read more
Our water meter is faulty and the water usage is 4 times higher than last year's average. We requested Conservice to send a technician to check the meter, they say it will take months to get this done. This is insane and I need to pay for the water I did not use for several months. Really bad customer service and technical support.
Business response:
******* - I am sorry for the frustration. To confirm, typically any requests regarding the maintenance or meter checks can be taken up with the leasing office directly. The leasing office can request a technician visit if any issues are found. Technician visits can sometimes take several months to complete depending on technician and equipment availability. If any issues are found, they will need to be fixed and then we would be happy to review the billing for any possible adjustments as necessary at that time. Please feel f... read more
This company is horrible, they charge multiple amounts of money to your utility bill and when you call they say its nothing they can do. Its no reason I should be getting billed 3 different times for one month alone. If you can avoid conservice please do. And guess what Im not paying 3 separate bills for one month. If I could give it less than 1 star I would
Business response:
Nia * I am happy to clarify. Conservice processes and pays utility bills as received from the local utility providers. The utility bill amounts are then passed onto the resident. If we do not receive bills for a specific utility, you will not have charges for that utility that month. There may also be months where we receive multiple bills at one time. You can find more information about why this can happen here: *****************************************************************************************************************... read more
Inexplicable and unexplained increases in cost. Lack of breakdown of costs for utilities covered to clearly recognize what can reduce your bill or otherwise manage water, garbage, electricity. They provide virtually no analytics - just the cost for the month. The ever-growing cost. The unexplained, fast-growing cost!Awful service that ought be avoided at all costs - unless you have to use them for an apartment complex don't use them. If you do live in an apartment complex using them pay close attention to your water bill. Nu... read more
Business response:
***** - To clarify, Conservice is a third-party utility management and billing company contracted through your leasing office to calculate and manage the utilities for your community. We simply bill residents according to the terms of their lease. We also follow all state and local guidelines in regards to utility billing.We're happy to review your account and follow up on any questions or concerns you may have regarding your utility charges. Please feel free to reach out to us online at www.utilitiesinfo.com with any additi... read more
Horrible I went from having about a 25 dollar water bill to suddenly be charged 171 dollars when I called customer service about why this has happened they said they were unable to read my meter for 3 months (me nor property management were notified) so I was charged at what they assumed my usage was for those 3 months and refused to come out and read the meter as those were holiday months and they say there is no real way of knowing what my usage really was. I wasn't even home most days during those months. They have also r... read more
Business response:
******** - I am happy to see you have been in contact with our **************** Team. To confirm, at your community, you are billed according to the individual consumption in your unit. In reviewing your account, I do not see that we did not receive a reading from your meter. Rather, the reading we received was significantly higher than usual and you were not charged for water on the bill due 12/01/23. However, the next bill showed the consumption decreased and you were charged for your actual consumption. Typically high con... read more
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,675 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open on Monday at 6:00 a.m.
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