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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When I moved into my building many years ago, our utility meters used to be read separately per each unit. Since the building was sold almost 2 years ago, they started pooling the utilities. Now, almost 2 years later, the bill has gone up from an average of $50 to $250!! They refuse to come out and do meter readings, saying that they are "unable to access" the meters for proper readings. I have contacted them many times, and they refuse to come out and are just sending us "estimated" meter readings, which just average out fo... read more
Business response:
***** - To clarify, billing methods can vary depending on the property a resident lives at. For properties that are billed according to their individual consumption, we simply bill according to the meter reading received. However, if a reading is not received from the meter, the consumption is estimated based on a property or unit average. In situations like this, an estimate is made to avoid a potentially large bill once we do receive the actual read. Once we receive the actual reading from the meter, we typically evaluate ... read more
Conservice violates tenants, including my family, by their lack of consistency when it comes to their billing practices. The company is constantly responding to complaints by stating We bill the tenants once we receive the bills. Now if I am a tenant and I was able to have my utilities in my name then my local utilities company JEA would bill me EVERY month. I do not have to hope for a bill, or wonder if my bills will be doubled and triples for months in arrears because guess what, *** would send me a bill every month. Conse... read more
Business response:
************** regret to see you have not contacted us directly in regards to your concerns. To clarify, Conservice is contracted by ******** Homes to manage the utilities for your home. We simply bill according to the terms of your lease.Additionally, Conservice processes and pays utility bills as received from the local utility providers. The utility bill amounts are then passed onto the resident. If we do not receive bills for a specific utility, you will not have charges for that utility that month. There may also be mon... read more
They charge without reading the meter. They come in for surprise inspections when they need to justify charging for heat in the summer. They have a fee for hot water, which is a duplicate from the regular electric company. This company needs to be investigated.
Business response:
**** - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, Conservice is a third-party utility management and billing company contracted through your leasing office to calculate and manage the utilities for your community. Any maintenance issues and/or inspections are handled by the leasing office directly. Additionally, in reviewing your account, I see there is a base fee for heat which is based on the *************** bill while your individual heat charge is based on yo... read more
I rent through American Homes for rent. They have hired conservice as a third party bill collection. They have triple me water and electric in two months . They also between the months of *********** says that one of the bill providers have forgot to submit their billing statement so they would have to add it to next month rent for 4 yrs now.i complained their over the billing account so I can't get any info from the bill providers on the account. So they ************************ can charge what they like.
Business response:
Don * I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, Conservice passes along the bills from the local utility providers as they are received. Any increase in the utility charges typically comes from an increase in consumption. In reviewing your account, I see we recently reviewed the increase in the water charges and sent an email to you with more information regarding the increase. Please note, both the Conservice statements and provider bills are available online a... read more
This company charges by how many people live in your apartment. I live in the same apartments just a different building and my water bill is more now than it was when I live in another building. My bill has doubled in just 3 months since I first moved in. The bill went from $30 to over $60 and I am told its because I have 3 occupants on my lease. Please tell me how that makes sense. Im not happy, its causing financial issues for me when my water and sewer bill is more than my electric bill. Please make it make sense.
Business response:
******* - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, the billing method can be different depending on the property you live at. In reviewing your account, I see the ********************** method for both your current and previous unit is where we split the *************** bill among all residents based on the number of occupants in their unit. With this billing method, the water and sewer charges can vary from month to month depending on the total amount received... read more
Awful I have a faucet leak in the bath tub that I was unaware of , but the faucet handle is lossen etc: my bill. Has been $175.23 etc: every month for one person here are park place phase1, the faucet was broken , when i moved here. In laye 2018 before parkplace started charging for a water bill, the maintenance doesn't do there job , that faucet should have been fixed when I first moved here , scam
Business response:
********* - I regret to see you have not contacted our **************** Team directly in regards to your concerns. To clarify, Conservice is responsible for managing and calculating the utility charges each month. Any questions regarding any maintenance issues can be taken up with your leasing office directly. I am sorry for any confusion. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.
Conservice rips you off with trash fees. Trash fees have gone up without any explanation. The fee was $1.63, and in October I got charged $26 for trash. This is not even valet trash. I asked both the leasing office and Conservice about it and they both confirmed that this not a mistake and that the fee is now $26. So I paid it. It is now November and I just received the new bill. The trash fee is now $40! How does it go from $1.63 to $40 in 2 months! This is not even a valet service!
Business response:
Heba - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, the trash bill is calculated by splitting the *************** trash bill among all residents based on the number of occupants in their unit. The trash charge can vary from month to month depending on the total amount received from the trash company. This means any increase/decrease in the total trash bill will also increase/decrease each resident's individual trash charge. I am sorry for any inconvenience. Please ... read more
They overcharge water and sewer.They do not have any system to depend on.From next month I will pay %60 of their charges till you find a solution.************************ in *********.
Business response:
Mahmood - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, Conservice is contracted through your leasing office to calculate and manage the utilities for your unit. We simply bill according to the terms of your lease.Additionally, at your community, you are not billed according to your individual consumption. You are billed a portion of the overall bill for the communitys water and sewer services as outlined in your lease. The total amount is divided among the resident... read more
Get double billed EVERY month??? 2 to 3 months prior??
Business response:
***** - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, Conservice processes and pays utility bills as received from the local utility providers. The utility bill amounts are then passed onto the resident. If we do not receive bills for a specific utility, you will not have charges for that utility that month. There may also be months where we receive multiple bills at one time. You can find more information about why this can happen here: ****************************... read more
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,675 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open on Monday at 6:00 a.m.
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