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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am so confused as to how now every month since Ive resigned my lease with the property management company that does business with ConService my utility bill has been unavailable for one month and then I get a double bill. The first year I was here in my home my utility bill came monthly, and now all of a sudden the third party company they use cant seem to get my bill out monthly. January I was hit with a $441 double bill and now this month I got hit another double bill for $330! How can they do this and apparently reading... read more
Business response:
******* - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, Conservice processes and pays utility bills as received from the local utility providers. The utility bill amounts are then passed onto the resident. If we do not receive bills for a specific utility, you will not have charges for that utility that month. There may also be months where we receive multiple bills at one time. You can find more information about why this can happen here: **************************... read more
I wish I could give 0 stars . This company is charging me for services that have already been paid and cant explain why. I spoke with ******************* and they dont know why I am being charged extra for already paid for services. The girl on the call just kept repeating the same thing and would not let me speak with a manager. There is no reason I should have a 202 water bill when I have already paid.
Business response:
Tanjenika - I am sorry to hear about your negative experience. We will follow up on this. In reviewing your account, I see one of the charges is coming from the leasing office directly and the other charge is coming from Conservice for the same service period. We're happy to review these charges further and look into making any necessary adjustments. Additionally, I am happy to see you are on the list for a supervisor callback. Supervisors are available upon request and will typically call back within 1-2 business days. You ... read more
I dont understand how Conservice has the authority to charge for any type of utilities when we run on Wellwater I have tried reaching out to Invitation Homes who partnered with Conservice, and Im still unable to get an answer from any party. I will be reaching out to the Lee county commissioners, ************ water management, and Invitation Homes/Conservice on how this is acceptable. I received the bill for $55 which has all these astronomical charges account set up account fee and one day fee of five dollars. Again explain... read more
Business response:
Merencia - I regret to see you have not contacted our **************** Team in regards to your concerns. To clarify, Conservice is contracted through Invitation Homes to manage the utilities for your home. We simply bill according to the terms of your lease. Any fees that *** be passed along to you should be outlined in your lease as well.In reviewing your account, I see the only utility bill that has been passed along has been for the electricity. If a utility should be in a resident's name but we receive a bill for it, thi... read more
Your name is 100% true. Conservice, as in con man, thief, stealing, exploiting. They hung up on me the first 2 times then I got no help once I spoke with someone. This makes me dislike the apartment complex and management because they provided ** with this awful service. Don't move into the **** in **** to save money, the will only steal more money from you.
Business response:
******* - I am sorry to hear about your negative experience. We will follow up on this. We're happy to help with any other questions or concerns you may have. Please feel free to reach out to us online at www.utilitiesinfo.com for further assistance.
This company has been TERRIBLE. They have been overcharging me on my water bill just because they can. They stated that they are taking estimates every month because my meter was not working properly but they never reported this issue to me nor ******************* so my water bill increased over $150 which I know is a complete scam. I stay in a one bedroom apartment so how is my water bill $264 its ridiculous. I have called them 2 months in a row, I have tried to speak with management NOBODY ever calls you back. I am beyond ... read more
Business response:
****** - I am sorry for the frustration. I am happy to see you have been in contact with our **************** Team in regards to this and a supervisor has called you back in regards to your concerns. In reviewing your account, I see you are billed according to your individual consumption. However, anytime a meter read is not received, an estimate based on a unit average or property average takes place. In situations like this, it could be several months before an actual read is received and if no estimation is made, this cou... read more
For the last 3 months this CON SERVICE ** is in charge of paying my water bill.I reside in ************ apts in ****** ** for over one year and now my bill has increase 100 percent from my previous bill at the same addres .I am retired with low income social security income , only one residente at my address. From,,$ ***** average a month is now $45.00 . I have talk to management at my apt. and they said to call **n service and I did, and **n service said I need to call ******************** and I did and no one can resolve t... read more
Business response:
******* - I am sorry for the frustration. To clarify, billing methods can be different depending on the utility billing company. In reviewing your account, I see you are currently billed according to your individual consumption. However, anytime a meter read is not received, an estimate takes place which is what is currently happening on your account. In situations like this, it could be several months before an actual read is received and if no estimation is made, this could result in a large bill amount. To avoid this, we ... read more
i have tried multiple times to reach out to the customer service line and get an explanation as to why i was charged a *** and late fee for a transaction that i did not make. according to the representative i had autopay on which is true but i had paid my total bill in full prior to due date listed on the bill. it was then that an autopay transaction was attempted but ultimately failed because I HAD ALREADY PAID MY BILL. of course i had insufficient funds. the money was already debited out of my account. i have also had issu... read more
Business response:
**** - I am sorry for the frustration. In reviewing your account, I see two supervisors have attempted to call back but have been unable to reach you. If you would still like to speak to a supervisor, you can request one by contacting our *************************** at **************. A supervisor will be able to call you back within 1-2 business days from the date of the request.Additionally, I see the manual payment recently made was completed the day before the bill was due. Since the autopay was still set up during this ... read more
This service is really expensive. In my area I haven't found anyone paying as much as I do for water in my 1 bedroom apartment. Only people with this service in the area seem to be paying the most.
Business response:
********** clarify, Conservice is a third-party utility management and billing company contracted through your leasing office to calculate and manage the utilities for your community. We simply bill residents according to the terms of their lease. Billing methods can be different depending on the property you live at. We're happy to review your account and follow up on your utility charges. Please feel free to reach out to us online at www.utilitiesinfo.com for further assistance.
I really dislike the business practices from this company. We are being charged vacancy charges on time periods while we have already been living at this residence and was charged twice for the month of October. These people are crooks and will ******* anyone. STAY AWAY FROM THEM. They will rob you blind and then blame the city utility provider or the property management. They also fail to post what utilities are due to the ledger that the resident is supposed to pay in a timely manner. i.e. they failed to post the utilities... read more
Business response:
***** - I am happy to see you have been in contact with our **************** Team in regards to your concerns. To confirm, Conservice processes and pays utility bills as received from the local utility providers. We then pass along any bills received to the residents as necessary on the following post-month. If a utility should be in a resident's name but we receive a bill for it, this typically means the resident did not have services in their name by their lease start date which goes against the terms of their lease. This ... read more
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,675 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open on Monday at 6:00 a.m.
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