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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Conservice is a total rip off. I was double charged. I called to see why and to get I fixed and I was told to contact my leasing office . Leasing office told me to contact Conservice. Back and forth. Then I asked for a breakdown of the bill but got a ledger that they just put together and they couldn't explain charges. They said just pay it and the right amount would be credited but would not answer my questions as to what am I paying I I dnt know what the TRUE BILL is. My bill went from $12 a month for water and sewer to $1... read more
Business response:
Antwawn - I am sorry for the frustration and inconvenience this situation has caused. I am happy to see you have been in contact with our **************** Team in regards to this. In reviewing your account, I see a request was submitted to look into this issue and the duplicate charges have now been corrected. All billing on your Conservice account is now correct and no other adjustments should be necessary. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.
I just moved into my new apartment and received my first water bill from this company. The bill was for 10 days and was $40.00. I thought that was high based on just being 10 days. It turns out $25.00 of the bill is Conservice's fee for emailing the bill. Their name is correct. They are CON'S. This fee should have been disclosed to me in my lease or prior to moving in. I will contact the ** Attorney General to see if this is legal. I have used other utility billing companies in the past but was never charged more than $5.00.... read more
Business response:
***** - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, Conservices does not charge any fees based on how your statement is delivered to you. The fee from Conservice shown as a monthly service fee which covers processing and consolidating your charges onto one billing statement. It is similar to fees other utility or service providers may charge to provide similar services.The $25 fee on your statement includes an admin fee of $3.75 which includes meter reading, billi... read more
What a horrible company. WAY over charged my 20 year old son for gas utilities because RGE kept telling us the account was switched and it wasn't. But RGE charged us $7 for gas for 23 days and Conserve charged us $57 PLUS another $25 admin fee each bill. And when I asked about seeing the usage, I got the run around about it. And absolutely no way to waive the $25 fee even though we had the service switched. SHAME ON THIS COMPANY. I will be leaving reviews on every possible outlet I can.
Business response:
***** - I am sorry for the frustration. To clarify, if a utility should be in a resident's name but we receive a bill for it, this typically means the resident does not yet have services in their name which goes against the terms of their lease. This is when vacant charges can occur. The vacant charge is for the utility usage that occurred during that service period and the ************** Fee is a fee charged due to processing the bill when it should have already been in the resident's name. Please see **********************... read more
Absolutely awful practices. Our community switched to Conservice and our bill has TRIPLED. Families are already struggling to get by. Now we are at a loss. I do not understand how this is legal. They will not provide us with a breakdown of the charges, since it is calculated based on the entire community. So basically, if your neighbor has a leaky toilet or takes hour long showers.. everyone has to pay for it. Was also told it is impossible to calculate an accurate bill based on consumption.. when we have been billed based o... read more
Business response:
******* - I am happy to see you have been in contact with our **************** Team in regards to this. As you stated, you are billed a portion of the overall bill for the communitys water and sewer services as outlined in your lease. The total community bill is split among all residents based on the number of occupants and square footage of their unit. These amounts can vary month to month depending on the total amount received from the local utility providers.Since this billing method is based on the total community bill, ... read more
First time with this company and you literally talk to a real person. Their automatic phone service keeps adding digits. THERE IS NO WAY TO PAY THIS OVER THE ***** OR TALK TO SOMEONE
Business response:
********* - I am sorry for the frustration. Our **************** Team is available by phone at ************** Monday-Friday from 6 am to 6 pm MST. You can also reach out to us online at www.utilitiesinfo.com where we would be happy to assist you further. Additionally, depending on the property, payments are either made to Conservice or to your leasing office directly. If your payments are made to Conservice, we accept any payment at any time and have several payment options available. If your payments are made to your leasin... read more
Worst utility company I have ever used. The company relies on estimating water usage rather than actually doing their job and charging per actual use. Contacting them to try to get anything done such as submitting support tickets so that you can get a credit for their incorrect billing is like pulling teeth. In addition, they will charge you a hefty service fee for a job they don't do well. If you are searching for a utility management company, look somewhere else. Also, this company is based in ****, so any payments to them... read more
Business response:
***** - I am sorry for the frustration. I am happy to see you have been in contact with our **************** Team in regards to your concerns. To confirm, for communities that are individually metered, residents are billed according to their individual consumption. However, anytime a meter read is not received, an estimate based on a unit average or property average takes place. In situations like this, it could be several months before an actual read is received and if no estimation is made, this could result in a large bil... read more
It's crazy how they are allowed to scam these residents. Their charges are so illegal on so many levels. We need to file a class action law suit
Business response:
***** - To clarify, Conservice is contracted through your leasing office to calculate and manage the utilities for your community. We follow all state and local regulations in regards to utility billing and simply bill you as outlined in your lease.We're happy to follow up on any specific questions or concerns you may have regarding your Conservice account. Please feel free to reach out to us online at www.utilitiesinfo.com for further assistance.
Have sick people in my hime and their water meter has flooded my home and no response on some coming to replace their meter and a plumber cannot do so
Business response:
****** - I am sorry for the situation. I am happy to see you have been in contact with our **************** Team in regards to this. In reviewing your account, I see a ticket was submitted to ensure the issue with the meter is addressed as soon as possible. We have confirmed with the *** that a plumber can work on the meter for your home and this would be the most efficient way to ensure water services are restored. If you have not already, please reach out to your *** for more information regarding this situation. Please fe... read more
Sudden spike in utility billing, absolutely no explanation provided.The gas bill invreased over 95% across the community and we are trying to get reason for the increase.They keep parroting how the calculation is done, they wont give reason why it increased. Is it increase of consumption from X units to Y or increase of gas cost from A to B per unit? Nothing, simply hiding the truth.
Business response:
**** - I am happy to see you have been in contact with our **************** Team in regards to your concerns. To confirm, at your community, the gas bill is calculated by splitting the *************** bill among all residents based on the square footage of their unit. An increase in the community bill typically is due to an increase in gas consumption at the property. Since this is a community bill, we are not able to see exactly which units are using more gas than others. Rather, we only see the total gas used at the commun... read more
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,675 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open on Monday at 6:00 a.m.
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