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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My Bills are constantly late. I've had my trash service revoked and I still have to pay them $9.95 per month. They are a true "CON" and I'm embarrassed that my ************* "Invitation Homes" requires that we use this waste of money. My Water bill shows an extra charge if my bill isn't paid by 8/25/204 but I don't even have the ability to pay my 8/25/24 bill until 10/1/24. Not a good service at all. I'd give it a 0 if I could. NEVER again will I work with a company that uses Conservice.
Business response:
****** - To clarify, bills are sent as soon as they are finalized each month. In reviewing your account, I see the statements are sent to your email around the middle of each month. If you are not receiving these, you can check your junk or spam folder. All statements are also available online at ********************* for your reference.The monthly service fee covers processing and consolidating your charges onto one billing statement. It is similar to fees other utility or service providers may charge to provide similar ser... read more
They overcharg me every month. They refuse to come out to the property and look at the meter. My landlord has asked them to come out and they receive pushback. All my utilies are unplugged except for my fridge. I don't use AC in the sweltering heat. I've called the ****************************** and they can't help me because Conservice is a "billing" service. This is Mafia.
Business response:
******** - I am sorry for the frustration. I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, for units that are individually metered, the residents are billed according to their individual consumption. With this, the utility charges will fluctuate each month depending on the resident's usage. Any concerns with the meter not functioning properly can be taken up with the leasing office directly. If they find there is an issue, they can reach out to their direct point of c... read more
Charged me 97 dollars for water when we are never home. Charged me ****** for sewer!!! They are a very shady company! I've called twice and they tell me they can't do anything! Never in the 7 years I've lived here has my water and sewer been this high!!
Business response:
****** - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, for properties that are individually metered, residents are billed according to their individual consumption. However, anytime a meter read is not received, an estimate based on a unit average or property average takes place. Once we receive the actual reading from the meter, we then evaluate if any overbilling or underbilling has taken place and make any adjustments as necessary which is what happened on your c... read more
Extremely shady. They have been exposed by the Texas PUC for not deducting properly before billing water. After this, the water has gone down SOME but other items increased (trash, gas). This company should be subjected to a class action suit and pay every tenant with interest.
Business response:
***** - We're happy to review your account and follow up on your utility charges. Please feel free to reach out to us online at www.utilitiesinfo.com for further assistance.
Conservice is a complete scam. They over charge me for electricity when my husband and I wasn't in the country. How can I pay 2 times the amount for electricity I didn't use? We have solar lights on the outside to avoid turning on outside lights at nights. The only thing that was left on was our cameras and refrigerator. When I called conservice they said they would not be able to refund me without a maintenance request from my leasing office in which the office denied my request stating that was the normal usage in my area.... read more
Business response:
*** - I am happy to clarify. Conservice is a third-party utility management and billing company contracted by the leasing office to handle the utility billing for your community. We simply bill according to your lease. We also follow all state and local regulations in regards to utility billing. Billing methods can be different depending on the community you live at. The billing method you are describing is where residents are billed a portion of the overall bill for the communitys electricity services. With this billing met... read more
My complex using this service and I know for a fact Im not being billing correctly. Especially since for 2 years there were 2 people living here in my apartment and now just 1. Since the other person moved my bill didnt decrease at all in fact in went up and keeps going up each month. Just another way to make life difficult for everyone. No *** to reply cause I know what I have been charged and how it should have decreased yet increased instead. My last month is the highest bill I have recorded since I moved in here in Octob... read more
Business response:
***** - To clarify, for residents that are billed according to their occupancy, Conservice uses the occupancy as listed with the leasing office. If the occupancy has not yet been updated with the leasing office, please follow up with them directly to ensure this is updated in their system. Once this is complete, we'd be happy to review your account and make any adjustments to the billing as necessary. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.
Conservise is a complete disaster. Their billing system is a joke, and they refuse to take responsibility. My actual water usage doesn't even come close to the outrageous numbers theyre reporting. Ive tracked my readings, and the discrepancies are huge. Despite multiple attempts to get answers, all I get are useless, generic responses. This is theft, plain and simple. Avoid this company at all costs!
Business response:
**** - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, at your community, you are billed according to your individual consumption. The calculation of the water and sewer bill is based on the percentage of water you use compared to the other residents at your community. For example, if you use 5% of the water used by all the residents, then you will be billed for 5% of all the water. With this billing method, your water and sewer costs can potentially go up, even with ... read more
Was charged 432 for water, sewage, trash, always under $100..they say i must have a leak. I go down to water company..my bill firectly is $98..CONservice said i must have a leak and to have it checked...no there was no leak if you were wondering..I mean its all in the name right? CONservice..you have no choice but to use them so ur property management company and they can make money doing "admin fees" to save u hassle when they CON you with their SERVICE and the customer gets screwed..im sure ill get an "im sorry and someone... read more
Business response:
****** - I am sorry for the frustration. To clarify, the monthly service fee covers processing and consolidating your charges onto one billing statement. It is similar to fees other utility or service providers may charge to provide similar services.Additionally, billing methods can be different depending on the property you live at. We're happy to review your account and confirm information specific to your unit. Please reach out to us online at www.utilitiesinfo.com for further assistance.
Dominion changed our utility billing to Conservice. Nothing but problems, over billing and late fees when you try to resolve you get nowhere. I am sending a complaint to our attorney general. Terrible.
Business response:
******* - I am sorry for the frustration. I am happy to see the late fees have been removed from your account. You can review your account history as well as your current balance online at www.utilitiesinfo.com for your reference. We're happy to follow up on any other questions or concerns you may have. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,675 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open on Monday at 6:00 a.m.
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