Conservice The Utility Experts

Nadia M 

on BBB

4 weeks ago

If you can avoid using them I would. They kept charging me fees after approving a refund once I disputed the fee. Yet each month they recharged the fee. Watch your bill the prices they are charging are higher than having the utilities in your own name. 

Jessica G 

on BBB

a month ago

TERRIBLE company! At least 1-2 times per year (3 years), they send the bill two weeks late --- usually on or after the due date. Then they try to charge an overage fee. When I call (which requires a 45-minute to 90-minute wait) they try to get me to give them a credit card number to charge each month. I tell them if I can't trust them to send a bill on time, how could I trust them with my credit card? My ******* apartment manager told me to let her know if they try this again. They did so with the May 2025 bill. The postage ... read more

Danesha S 

on BBB

a month ago

I am currently facing a eviction because they are constantly charging me for water monthly when the billing cycle is once every 3 months I hate this company they serve no purpose 

Brandon S 

on BBB

a month ago

Conservice has charged me for approximately 5000 gallons of water that I did not use. I am a teacher in **********, **, and therefore live a modest life in a relatively average apartment. My water usage averages ****** gallons per day. I was shocked to see that on multiple days, Conservice read my water usage as 2000, 3000, and nearly 4000 gallons of water in a single day. I live on the second floor of a building, so I am not using water for washing cars, etc.; indeed, there is no conceivable way that I could have used 3000 ... read more

Tyler L 

on BBB

a month ago

It's all in their name. CONservice. So, I rent through Invitation Homes and they use CONservice to pay trash and water bills via our rent. Well, today my water was cut off and they said it would take 2-3 business days JUST TO GET BACK TO ME!!! This company is a travesty. So, I called the City and they said that there have been no payments made and that's why our water was cut off. We then just paid the City directly and emailed Invitation Homes to take CONservice off of our rent because we will be paying the city DIRECTLY! A... read more

Dana D 

on BBB

3 months ago

This is a predatory SCAM utility company. My property management company, American Avenues, hired them to handle utilities back in December, without any notice to tenants. There is no "vacant" utility fee of $50 discussed in my lease agreement with American Avenues. The fee listed in my fee addendum for utilities is $16.99. The first time Conservice charged me this fee for the electric bill that is not in my name, my property management company acknowledged that the fee was not in my lease agreement and reimbursed the $50 fe... read more

Cathy W 

on BBB

3 months ago

I have their water service at my apt. They keep stating I owe a late fee, which I do NOT. I have written to them at least 6 times, I have contacted them on their website twice. I have tried calling but only get the run around with press this number and that number with no end result. I have not heard anything from them except that they keep stating I owe a late fee and keep adding to it every month I don't pay the late fee. My apt. manager even agrees with me that they charged me wrong. I mailed the payment to them on 11/02/... read more

Cortina S 

on BBB

3 months ago

Please do not rent with Progress they outsource their utilities from this company, please run the other direction. Conservice (its required) and when you have an issue they bounce you back and forth to each other. No one has an explanation and no one wants to take responsibility. I have a Conservice bill with 2 water bills on it. I actually called the water company and asked about our last water bills and they didnt even match! Conservice water bill was so much more! We are getting ************** one wants to give an explana... read more

Kyle G 

on BBB

3 months ago

If you are living in a unit where Conservice is being used, good luck to you. My wife and I moved from ********** to ********* and ********** had unreasonably high electricity charges. Everyone else we know in ********* seems to have very cheap electrical bills close to $100 and our last 3 have been consistently $250 and our last one $300. We even did discover that during two of the last 3 we had a faulty electric heater and the heat pump was running literally 24/7 during freezing temperatures, space heaters being ran, ovens... read more