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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Me estan cobrando agua y drenaje y basura y aparte 125 extras por mes! Jamas en mi vida yo habia visto un cobro asi q pago mas de el doble solo por agua drenaje y basura...Esto es un abuso..he preguntado a otras personas y a ellas no les cobran estos 125 extras p mes mas aparte el agua drenaje y basura..Abusivos y sinverguezas es lo q son..
Business response:
**** - Depende en donde viva, la manera en que calculamos las facturas puede cambiar. ******** revisar los cargos en su cuenta y confirmar la manera en la que calculamos los cargos. Nos puede contactar en linea en www.utilitiesinfo.com donde con gusto le ayudaremos.
If there was an option to give no stars, I would do just that because the unprofessionalism is at a all time high. They don't care about the customers, the person that I spoke with over the phone pretty much did not want to service me because she didn't see a problem wrong with my bill. They're service fee has also gone up. The refuse to help service you but want the payment to be paid.
Business response:
Mercedes - I am sorry to hear about your negative experience. We will follow up on this. To confirm, Conservice is a third-party utility management and billing company contracted by the leasing office to handle the utility billing for your community. In reviewing your account, I see there was a possible maintenance issue discussed which would need to be taken up with your leasing office directly. If any issues are found, they will need to be fixed and then we would be happy to review your account further at that time. In the... read more
I was overcharged for my water. I looked at my water usage chart. My water is typically 200 gallons a day. On July 11, it shows my submeter read 1670. When I contacted Conservice about this ****** they said it would have to be solved by maintenance. It's been a month and a half since then and I have not had a ***** like that. There are no leaks in my apartment. They either have faulty equipment, poor data entry, or they're scamming people. Either way, I'm being charged for water that I DID NOT USE. Conservice had no intentio... read more
Business response:
******** - I am sorry for the frustration. I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, for properties that are individually metered, residents are billed according to the consumption as reported by their meter. A day of high consumption could be caused by many reasons. If you have not already, you can have maintenance check your unit and your meter to ensure everything is working properly. As discussed over the phone, any requests for credits or adjustments can al... read more
Beware of Conservice if you ever need them to refund you on a charge that was erroneously made!!!They will take forever, they will not trust your work, nor the company, in my case, ***** Company, totally unacceptable! No matter how many documents we submitted or how many emails we exchanged,Until they had a 3-party phone call with me, the ************ and them, they would not admit their mistake!!!When they finally did it, ....they told me I still had to wait another month for them to process the refund, they are so bureaucr... read more
Business response:
******* - I am sorry to hear about your negative experience. To clarify, if a utility should be in a resident's name but we receive a bill for it, this typically means the resident does not yet have services in their name which typically goes against the terms of their lease. This is when vacant charges can occur. The vacant charge is for the utility usage that occurred during that service period and the ************** Fee is a fee charged due to processing the bill when it should have already been in the resident's name. Pl... read more
I am incredibly frustrated with the abysmal customer service and sheer incompetence of Conservice. They consistently fail to do their job and provide even the most basic level of service. Emails go unanswered, and when you call, you are met with a barrage of disrespect. They often talk over you, immediately adopt a negative attitude, or worse, blatantly hang up on you after finally reaching someone.There is a complete lack of willingness to listen or help resolve issues. Its no surprise they have a one-star rating with the *... read more
Business response:
****** - I am sorry to hear about your negative experience. I am happy to see you were able to speak with a **************** Representative over the phone in regards to your account. To confirm, if a utility should be in a resident's name but we receive a bill for it, this typically means the resident does not yet have services in their name or do not have services in their name which typically goes against the terms of their lease. This is when vacant charges can occur. The vacant charge is for the utility usage that occurr... read more
They are a scam. The amount I am paying for water and sewer is equivalent to owning a 3 bedroom house with a full family. Conservice should be illegal but of course Im sure they lobbied to give them more power over renters. Its funny billing people and then no providing what the actual bill was from the utilities company.
Business response:
****************** regret to see you have not contacted our **************** Team in regards to your concerns. To clarify, Conservice is a third-party utility management and billing company contracted through your leasing office to calculate and manage the utilities for your community. We simply bill according to your lease.Billing methods can be different depending on the property you live at. We're happy to review your account and follow up on any questions or concerns you may have. Please feel free to reach out to us onli... read more
If it had zero stars it would be zero o dont even want to give a star . I dont know how BBB is giving this company a B rating when there are NOTHING but complaints . This company is over charging dramatically!! Everyone in my neighborhood averages 60$ water/sewer bill and ours is running 225 with no washer and power over 400 with no washer/dryer. This cannot legal ! Conservice needs to be shut down PERMANENTLY! We will be talking to a lawyer to see what we can do about this company because as of now we have a lease that we c... read more
Business response:
****** - I regret to see you have not contacted our **************** Team directly in regards to your concerns. In reviewing your account, I see you are billed according to your individual consumption as reported by the local utility providers. Conservice receives and processes the statements from the local utility providers and then pass along the charges as shown on the provider bill. If you believe there may be a maintenance issue in your unit causing the high consumption, you can always reach out your property management... read more
I don't know which state to complain under. I live in **. This company really needs to be investigated. I live in an apt building. Their water meter reader was reading the meter "wrong" and undercharging. Then everyone's bill skyrocketed. So much so that other residents called and were able to get a reduction. What is suspicious to me is that my water usage went up, as though I have been using more water when I have been in my apartment half the time the past two months due to travel. When I called, they wouldn't reduce my b... read more
Business response:
*** - I am happy to clarify. At your community, you are billed based on your consumption compared to others at your community. We receive the bill from the local utility provider and bill you based on the percentage you use compared to the other residents at your community. For example, if you use 5% of the water used by all the residents, then you will be billed for 5% of all the water. The issue that occurred was not an error in your individual meter readings but was an issue on the water company side. The utility provider... read more
Based on tenant experiences from all over and within the states from **, **, **, **, etc, there are issues but continue to deny they're overcharging people for utilities. Their agents from chat to phone are incompetent as they can't update a phone # despite confirmation 5 different x, twice with the same person. They apparently called (again, the # that I told them not to call) without having left a message, which brings me to over three weeks of no follow up since first calling. I have pictures of my meter, and they're tell... read more
Business response:
*** - I am sorry for the frustration. I am happy to see you have been in contact with our **************** Team regarding your concerns. To confirm, residents that are individually metered are charged based on the readings sent in by the meter. If daily readings are available, it is possible for the readings to not check in on some days which would cause the usage to appear higher the next time it checks in. For example, if we receive a read on 08/01/24 but then do not receive another daily read until 08/15/24, the read will... read more
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,675 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open on Monday at 6:00 a.m.
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