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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is not Transparent in their pricing. When contacted they state it goes by how many residents are in the complex yet, they will not submit it monthly. They have already had a class action suit against them in *********. My bill goes up and up and they ask if I have changed any of my habits??? NO!!! How do I know if they are charging me for vacant apartments? I do not know why the Attorney General or Consumer Affairs are not looking into them but, it is time to start writing letters to these entities to see if som... read more
Business response:
********* - I am sorry for any confusion. In reviewing your account, I see you are billed according to your individual consumption for the water. Your consumption and the rate you are charged at are listed on your monthly Conservice statement. The only utility that is split among all residents is the trash charge. You are billed a portion of the community trash bill based on the number of occupants in your unit. Please note, there is a description of each of your utilities available on the back (or page 2) of your Conservice... read more
My water bill has gone from an average of $35-$50 to $150 for two consecutive months without a valid explanation from Conservice. Thus us the second consecutive year that I have had this issue. Our daily lifestyle habits have nit changed, we do not use tub or dishwasher. At the request of Conservice my apartment has found no leaks as well as the meter working or functioning properly when water is running on both occasions. My water bill is more than my electricity bill. We are two senior citizens that use shower and washer. ... read more
Business response:
***** - I am sorry for the frustration. For properties that are individually metered, residents are billed according to their individual consumption. However, anytime a meter read is not received, an estimate takes place. Once we receive the actual reading from the meter, we then evaluate if any overbilling or underbilling has taken place and make any adjustments as necessary at that time. In reviewing your account, I see we have not received reads from your meter for the last two months resulting in the usage being estimate... read more
Company are thieves as water bill is getting higher for no reason and they dont realize living in ** is far too expensive. They are likely contributing to further homelessness for many people and hope karma will get them.
Business response:
***** - Conservice is a third-party utility management and billing company contracted by your leasing office to handle the utility billing for your community. We simply bill according to your lease.We're happy to review your account and follow up on your utility charges. Please feel free to reach out to us online at ********************* for further assistance.
I live in a multi-apartment gated community and just got a letter from management that Conservice "under-billed me from January - April 2024. They allegedly "carefully reviewed usage and determined what the missed billing totaled". I tried contacting them directly (and one time left my number for a callback) because I wanted know how this was possible and what the missed billing total is (as it was through no fault of mine for the "under billing".) I have yet to get an answer!
Business response:
Doris - I am sorry to hear you have had trouble getting in contact with our Customer Service Team. You can contact our agents by phone at 1-866-947-7379 or chat with a live agent online at www.utilitiesinfo.com. Agents are available Monday-Friday from 6 am-6 pm MST. Please see https://conservice.zendesk.com/hc/en-us/articles/10997949020059-How-to-Contact-Conservice for more information on how to contact us. We're happy to review your account and confirm the backbilling information. Please feel free to reach out to us online... read more
They double bill for water usage for the sewer usage. Total BS and they always have a default reply to your questions. Absolute garbage company over billing everyone in my apartment complex. *** these clowns as soon as you can.
Business response:
***** - I am happy to clarify. Sewer is associated with the water cost. The water is for anything that comes into the unit through the sink, bathtub, etc., and the sewer is anything that goes down the drain. The sewer cost is typically more expensive due to it needing to be treated and cleaned. Please note, the water and sewer charges can vary from month to month depending on the total amount received from the water and sewer company. Please feel free to reach out to us online at ********************* with any additional que... read more
I just pulled four years of bills from Conservice and its very clear that Ive been overcharged multiple times. Im considering contacting *****, looking for a local **** and doing a FOIA request for billing at my complex.
Business response:
****** - We're happy to review your account and follow up on any discrepancies there may be in the utility billing. Please feel free to reach out to us online at ********************* for further assistance.
This company is a scam I moved into a property Ive only been there 6 months theyve been double charging me on my utilities my my rent is almost ******* a month I received a message saying I owed ******* so my utility bill itself was almost 800 dollars I paid it but I knew something was off and wasnt right so here it is October 1st 2024 I received a bill saying I owe ******* thats do right now I just paid almost ******* not even two weeks ago so now the utility bill is almost 600 for the month of June to July and they dont se... read more
Business response:
***** - I regret to see you have not contacted our **************** Team directly in regards to your concerns. To clarify, bills are sent as soon as they are finalized each month. I am sorry they have arrived later than usual. I am happy to see you are opted into Ebills which ensures you receive the statements as soon as they are sent. You can also find your monthly statements online at *********************. Additionally, Conservice processes and pays utility bills as received from the local utility providers. The utility b... read more
This business is a scam and over charging tenants for utilities and water bills
Business response:
**** - We're happy to review your account and follow up on your utility charges. Please feel free to reach out to us online at ********************* for further assistance.
This place is joke. Before you start renting make sure to check who handling your utilities.
Business response:
******** - We're happy to help with any questions or concerns you may have. Please feel free to reach out to us online at ********************* for further assistance.
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,675 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open on Monday at 6:00 a.m.
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