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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When I tell you these people are a scam and I'm looking into legal action ASAP. Maintenancecame and fixed my sewage and water issue. The next bill i got today for January rent I received 115 off my bill but they added an extra 400 to my bill. My base rent is 1585 plus an extra 100 from my apartment amenities. Why is conservicecome in and tackle on an extra 400 which bring my bill to 2083. Absolutely disgusting.
I have been hung up on multiple times with no return calls. I have sent multiple emails with documentation that their services actually go AGAINST my lease. I have sent documentation that the utilities are in MY name and not the property management group several times. Conservice isn't even paying the right amount, which I have also proven with NO solution. This company is a scam and deserves to be out of business!
Business response:
Presious - I am sorry for the frustration. We will follow up on this. Our **************** Team should be reviewing this situation further and will reach out to you with any further updates. In the meantime, please feel free to reach out to us online at ********************* with any additional questions.
I am living in a 1 bedroom apartment by myself. I dont use my dishwasher, I only wash my clothes ones a week. And my water bill for Dec 1 was 59$ last month 50$. I called and she said I only consumed 10$ and the rest are bunch of fees and sewer. Charging also for trash which already getting charged by leasing apartment. Someone needs to do something about it.. no wonder why theres a CON on their ****
Business response:
To clarify, Conservice bills according to the terms of your lease. All utilities and fees charged on your Conservice statements should also be outlined in your lease. We're happy to review your account and follow up on your utility charges. Please feel free to reach out to us online at ********************* for further assistance.
This is a very shady company. And unfortunately, my apartment complex uses this electric utilities manager. I am very careful about my electricity and in a 2 by 2 shack of an apartment, my electric bill was $166 a $76 overage. Somethings sketchy.
I'm not sure how this is legal. Conservice charges admin fees much higher than my actual water bill. Scam.
Conservice Utility Management & Billing is a masterclass in corporate malpractice and consumer exploitation. After consistent utility bills between $35 and $48, I was hit with a $313 billan outrageous back-charge for five months of electricity I was never notified about. Despite supposedly providing a breakdown, Conservice dismissed their clear incompetence with, Yeah, this is a problem. Wont happen again. Pay your bill.They failed to flag this error for five months and had the audacity to ask if my appliances were malfuncti... read more
The Conservice fees are absolutely outrageous! This month, I am paying over $65 in admin, service fees, and base charges and my usage only equates to $27. What the h*** is this? This is absolute gouging for a two bedroom apartment. Just a few months ago, and at the same usage of water, I was paying half of this cost. Now, I am paying double with no explanation and no increase in use! They are ripping up off
Business response:
*** - I am happy to clarify. Conservice is a third-party utility management and billing company contracted by your leasing office to handle the utility billing for your community. We simply bill according to your lease. This also means each fee billed should also be outlined in your lease. The service fee covers processing and consolidating your charges onto one billing statement. It is similar to fees other utility or service providers may charge to provide similar services. The base charges for water and sewer are for wate... read more
The customer service **** at ********************** are nice, but the company itself is poorly managed. They claim to bill as soon as they receive information from the utility company, but I found out they actually bill whenever they get around to reviewing itand theyre behind on reviews. My utility company told me they send billing info right after each billing cycle ends. Knowing that the company I rent from is fully aware Conservice often combines 2-3 billing cycles into one bill, yet continues to use them, is really disa... read more
Business response:
******** - I am sorry for the frustration. To clarify, Conservice processes and pays utility bills as received from the local utility providers. The utility bill amounts are then passed onto the resident. If we do not receive and process bills for a specific utility, you will not have charges for that utility that month. There may also be months where we receive and process multiple bills at one time. You can find more information about why this can happen here: ***************************************************************... read more
Conservice is a complete scam! My bill keeps going higher and higher and they have no explanation as to why. We have not had any guests, our routine has not changed, maintenance came in and checked my apartment and found zero issues. We are barley even home. My bill went from $140 to $200 out of nowhere. I believe they are estimating throughout the whole building and not individually or the rates went up and they are not being transparent about it. This is not fair! We are already paying high rental rates as it is. Also, I h... read more
Business response:
****** - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, Conservice bills according to your lease. The billing method at your community is where each resident is billed for their individual usage. The water and sewer charges are based on the percentage of water you use compared to the other residents at your community. For example, if you use 5% of the water used by all the residents, then you will be billed for 5% of all the water. With this billing method, your wate... read more
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,675 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open on Monday at 6:00 a.m.
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