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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DO NOT ENGAGE WITH PROGRESS RESIDENTIAL OR CONSERVICE UTILITY MANAGEMENT.These two companies operate in a way that is deeply concerning, and I strongly advise anyone considering them to think twice. I am beyond frustrated and angry with the level of incompetence and lack of accountability Ive experienced.Heres the situation: I received a utility bill from Conservice, a third-party utility billing company affiliated with Progress Residential. On this bill, there were two conflicting amounts listedboth supposedly for the same ... read more
IF I CAN GIVE THEM 0 STARS I WOULD ************** For the past year and half I have been paying back charges for what they call "Service fees" that they didnt charge me when I first moved in. My bill has been doubled (200 monthly) for the past year and half. I asked to exaplin what the charges are and they told me, "They are water base charges from the service provider. The water base charge is from the water provider for providing the availability of water to your unit. This includes helping fund needed structures that deli... read more
A fraud scam 3rd party billing company The billing being sent to you is coming from the rental company and I'm being double charged for no reason and the water bill company is being paid on time.this is fraud
Business response:
***** - I am happy to clarify. Conservice is a third-party utility management and billing company contracted by your property management to handle the utility billing for your home. We simply bill according to your lease. Conservice processes and pays utility bills as received from the local utility providers. The utility bill amounts are then passed onto the resident. If we do not receive bills for a specific utility, you will not have charges for that utility that month. There may also be months where we receive multiple b... read more
I am extremely disappointed with Conservice's unethical billing practices and lack of transparency. My gas bill recently increased by 75.5% despite no change in my usage, coinciding with a *****% vacancy in the building. Since residents are billed using a shared allocation formulaincluding vacant unitsI asked if owners cover any portion of these costs, given that heating is maintained to prevent structural damage. The response? Residents bear the cost, not the owner.When I pressed for details on vacant unit charges, I receiv... read more
Business response:
Aura - I am happy to clarify. Conservice is a third-party utility billing company contracted by your property management to handle the utility billing at your community. We simply bill according to the terms outlined in your lease.Billing methods can be different depending on the property you live at. The billing method you are describing is where you are billed a portion of the overall bill for the communitys gas services as outlined in your lease. The total community amount is divided among the residents based on the occup... read more
********* is becoming famous for bad service. Don't care of customer. At least twice a year bill goes up to roof and charging for vacant apartment. Call for solution but no satisfactory solution.This company deserves no start.
I have lived in my apartment complex at ****************** by myself for over 15 years and never had a problem with my water bill. Once Conservice took over, I am having problems every month. They are charging me double and sometimes triple the normal monthly charges. It's gotten so bad that it's forcing me to think about leaving this apartment complex just because of the water bill issues. This company is a fraud!!!
This place is way behind on billing there is no transparency in the billing statements I was charged ***** for usage in ***** and 1-25 for a total amount exceeding $500 you call them and get ran around a bunch of times before getting ahold of someone for them to explain we charge 2 months behind but as show above charges from 4 months ago I don't see how this can be accepted as a business standard
It's not just the service Its the landlords and ******************* of the City that uses them. It doesn't cost $100 a month for 1 person at an apartment in utilities (water , garbage , common areas, etc) If I was told about this before moving in I wouldn't have.
My wife and I have been living at our apartment since August 2024. We were told that we needed to use a portal to transfer our utilities to our current address. After some time, we found out that none of the changes to our address were made online or through our electricity and gas provider. We were then charged 2 or so vacancy fees of $50-$100 per month for about 4 months so far. I provided my apartment all the backdated billing and verification of our address change since August 2024. They sent everything from the time we ... read more
Business response:
***** - I am sorry for the frustration. To clarify, Conservice passes along any bills received from the local utility providers. If a utility should be in a resident's name but we receive a bill for it, this typically means the resident does not yet have services in their name for the correct service address which goes against the terms of their lease. This is when vacant charges can occur. The ************** Fee is charged due to processing the bill when it should have already been in the resident's name. Please see *******... read more
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,675 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open on Monday at 6:00 a.m.
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