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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Conservice is a scam and should be investigated by the ***. How can you charge me over $1,000 for my electricity usage and unable to provide me with a clear read? I want an energy audit - what days do you see my ***** in usage - what are the hours. A normal utility company should be able to provide transparent reading. Conservice and my apartment building are working together to make up usage and charge me with it. I'm sick of this behavior. I'll be reporting them to my council member, attorney general, and state representat... read more
Business response:
******* - I am sorry for the frustration. We're happy to review your account and follow up on your electricity charges. Please feel free to reach out to us online at www.utilitiesinfo.com for further assistance.
I have had numerous issues with their service. #1 they claim to not receive the bills from the actual utilities Company on time to add to the monthly rent but yet they still charge a $9.99 service fee on the months they aren't billing for utilities, what is the service fee for if utilities aren't billed this month but doubled next month yet you still charge a service fee this month. #2 I had the Utility company (JEA) for years in the house I owned and the elec, water, sewer charge dates always matched, so why on my most rece... read more
Business response:
***** - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, the monthly service fee should only be charged when utilities are also billed out to the resident. Due to this, the necessary adjustments have been sent to your property management to be applied to your portal. I am sorry for any confusion this may have caused. Please follow up with your property management directly regarding these adjustment amounts. Additionally, Conservice passes along statements as received f... read more
I took my time to read everyones reviews and all of them are accurate. Conservice are scammers. Ive never seen a water company bill for two months and never show a break down of how much water was used. Paying a high a** water bill plus rent is insane. This company most definitely needs to be looked into. We dont even use that much water!
Business response:
Temeshia - I am happy to clarify. Conservice processes and pays utility bills as received from the local utility providers. The utility bill amounts are then passed onto the resident. If we do not receive bills for a specific utility, you will not have charges for that utility that month. There may also be months where we receive multiple bills at one time. You can find more information about why this can happen here: ************************************************************************************************************... read more
Expensive and overpriced service and they do nothing to help people just line their pockets with corporate greed
Business response:
***** - Conservice is a third-party utility management and billing company contracted through your property management to handle the utility billing for your home. We simply bill according to your lease. We're happy to review your account and follow up on any questions or concerns you may have. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.
We were incorrectly charged for vacant water and vacant sewer at the apartment we live in. We pay our utilities to the city and to resolve this issue before we sent them proof of us paying our bills to the city and we did not get incorrectly charged for a few months. I am writing this review because we are being charged again for these same bills. I thought the issue wouldve been resolved after providing proof of payed bills but I guess this did not solve the issue. I whole heartedly believe this company should be investigat... read more
Business response:
****** - I am sorry for the frustration and to hear about your negative experience. To clarify, Conservice processes and pays utility bills as received from the local utility providers. We then pass along any bills received to the residents as necessary. If an additional utility bill is received from the local utility provider, additional vacant charges may occur on an account.I am sorry if you have had trouble getting in contact with our **************** Team. Please note, agents are available by phone Monday-Friday from 6 ... read more
This company is over charging for water and sewage. I literally don't know where these numbers are coming from because on days I wasn't even staying at my apartment, I see daily readings of between 90 to 110 gallons each day. This is insane! THIS BUSINESS NEEDS TO BE SHUT DOWN IMMEDIATELY FOR BAD PRATICE AND CHARGING FOR WHAT I DON'T USE!
Business response:
******** - I am sorry for the frustration. I am happy to see you have been in contact with our **************** Team in regards to your concerns. To confirm, for residents that are billed according to their individual consumption, we simply bill according to the reads received from the meter directly. If daily readings are available, they will typically check in with usage from the day before and are typically accurate. Any unusal consumption would show consistent high usage which could indicate a maintenance issue is presen... read more
Horrible customer service. Liars. Will not provide actual bill from provider just what they out in the portal. Refuse to have a supervisor call me to rectify or provide any supporting documents. Stayed on hold for over 2 hours and never spoke to anyone
Business response:
****** - I am sorry to hear about your long hold time. We have recently experienced a higher call volume. I am happy to see you were able to connect with a **************** Representative through chat. I also see you are currently on the list for a supervisor callback as requested. Supervisors are available for a callback upon request and will typically call back within 1-2 business days. You should be hearing from a supervisor shortly. Additionally, all Conservice statements as well as the provider bills used to calculate y... read more
After receiving an email from the leasing office stating there was clearly an issue and that a refund was necessary for 3 months over charge he refused. This is liable for a lawsuit considering the evidence of a broken meter and his refusal
Business response:
****** - I am sorry to hear about your negative experience. We're happy to review the situation and follow up on this. Please feel free to reach out to us online at www.utilitiesinfo.com for further assistance.
Horrible company, and extremely useless!! If I could give negative stars I would. Unfortunately, our leasing company uses this garbage company to manage our water, sewer, and trash bills. They never send the bill out promptly. I am always paying for 2 months of water plus sewer or 2 months of sewer and one water each month. Our average bill for those three items is around $130 a month but I keep getting stuck paying over $260 monthly WHY!!! I have called, chatted, and emailed with this company and talked to my leasing compan... read more
Business response:
****** - I am sorry for the frustration. To clarify, Conservice processes and pays utility bills as received from the local utility providers. The utility bill amounts are then passed onto the resident. If we do not receive bills for a specific utility, you will not have charges for that utility that month. There may also be months where we receive multiple bills at one time. You can find more information about why this can happen here: *****************************************************************************************... read more
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,675 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open on Monday at 6:00 a.m.
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