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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is a scam, over priced. I live in the *************************** apartments. Ive only lived here for 3 month, my utility bill from this company makes me rent go from $979 to $1225+ monthly, because they over charge for utilities. My electric bill isnt even anywhere near the price I pay for utilities, they over charge for sewage $107 to be exact, water is $81+, when I called to complain, the company simply told me that the reason its so high is because they charge everyone in the apartment complex for how ever m... read more
Business response:
Unique - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, at your community, you are not billed according to your individual usage for the water and sewer charges. Rather, you are billed a portion of the overall bill for the communitys water and sewer services as outlined in your lease. The property management pays a portion for the common area usage and the remaining amount is divided among the residents based on the occupancy and square footage of their unit. The wat... read more
Probably one of the worst web based/electronic billing company I have ever been associated with. I never received a welcome email from my apartment's complex as advised, and their sign up process is really archaic, and frankly doesn't even work. Super tempted to leave this apartments' complex just because of this company.
Business response:
**************** regret to see you have not contacted our **************** Team in regards to your concerns. I am sorry to hear you did not receive the welcome letter as promised. To clarify, once Conservice is notified by the leasing office that a resident has moved in, a Conservice account is automatically opened for that resident at that time. We will then begin billing that resident as of their lease start date. Additionally, residents have full access to their online Conservice account at www.utilitiesinfo.com where the... read more
Bills keep on going up about 2months after we moved in, even when our usage is the same. In my area we have the voluntary water conservation, and most of us are compliant. This company is in violation of charging us high bills, we all have to stand together and report this.
Business response:
**** - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, at your community, Conservice simply passes along any charges as received from the local utility providers. In reviewing your account, I see there has been an increase in water usage over the last several months which is what has caused the increase in the water amount due. Consistent high usage such as this typically means there may be a maintenance issue in the unit. If you have not already, please reach out to ... read more
I am with Conservice and I constantly request to be able to view my electricity provider bill. Every request I am told it will be emailed within 48 hours, but I NEVER receive it. I have proof of these requests that are NEVER resolved. My correct email is given every request and its the same email that is on file. I can view my water, trash, sewer, and gas bills, but NEVER my electric bill. There should be transparency with all of my provider bills. This is not legal and I will be seeking out more information regarding the ma... read more
Business response:
****** - I am sorry for the frustration. In reviewing your account, I see the most recent request to send the electric provider bill was completed and was sent on 10/24/23 to the email address we have on file. If you did not receive this, I would suggest checking your junk or spam folder. Please note, the electricity bills are available to review and can be sent to you upon request. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.
Conservice is overcharging by using estimates for actual use. We left our place for an entire month and only stayed 15 days at home (barely using AC) and they charged us based on the estimate of last month. We had unplugged all electrical devices and when I called Conservice the representative explained that they used the daily charge of the prior month and multiplied it to issue the bill of the month we were out. He refused to provide more details. These people are stealing your money and hoping nobody notices. I will open ... read more
Business response:
****** - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, once a resident notifies their property they are moving, Conservice prorates the final bill based on previous consumption and billing history to ensure their account is closed in a timely manner. The proration is typically accurate since it is based on previous usage. In reviewing your final statement, I see there is a slightly longer service period than prior months which is why the total electricity amount due... read more
I have just received a statement which was almost double the previous statements of the past year.I called the customer service number and the explanation was that they did not receive the correct information from the reader at my home and the bill was an estimation This was an indication that the reader had been misreading.When I asked the customer service person to go back to the beginning of the year where she could see that the monthly reading was half of the new statement we were then disconnected and she did not try to... read more
Business response:
******* - I am sorry to hear you were not called back after being disconnected. I am happy to see you were able to speak to another member of the **************** Team in regards to this. In the future, you can opt for a callback or reach out to us online at www.utilitiesinfo.com where we would be happy to assist you further.To confirm, at your community, you are billed according to the individual consumption in your unit. However, anytime a meter read is not received, an estimate based on a unit average or property average ... read more
This is a plain scam! My rental home uses this service and they scam you to death! The fees are off the chart and my property management team will not let you submit your rent unless you pay these outlandish charges! There is no actual meter reading going on! I hate this company and how they partner with apartments and home rentals to **** you without a gun! I am sick of it!
Business response:
******************************* is contracted through your leasing office to handle the utility billing for your community. We simply bill residents according to their lease. Billing methods can be different depending on the property you live at. Were happy to review your account and follow up on any questions or concerns you may have. Please feel free to reach out to us online at www.utilitiesinfo.com.
This company went from charging us $80 for trash to now $180. I have reached out to them asking for an itemized invoice that shows me the statement that shows what I'm paying for. I was DENIED the invoice stating they were not required to do so because *********** did not allow for it. I called my complex and they said that was absolutely not true.
Business response:
******* - In reviewing your account, I see we submitted a request to look into providing a breakdown of how your charges are calculated and reached out to you via email with an explanation. Then, when we received your response stating that was not the information you were looking for, we submitted a second request and let you know we would continue looking into this and would reach out to you once we had more information. I do not see any notes showing we denied the request for a breakdown of the charges. I am sorry for any ... read more
This company nickel and dimes and finds any way to make $ in fees. I had a utility bill that was paid by my land *********** are trying to charge me a $50 fee for a $14 bill (which is still incorrect on Consevices billing and the energy provider said so when she put her on the phone, but now I have to pay for their mistake. Why isnt this company shut down?!?
Business response:
***** - I am happy to clarify. Conservice passes along any bills as received from the local utility providers. If a utility should be in a resident's name but we receive a bill for it, this typically means the resident does not yet have services in their name which goes against the terms of their lease. This is when vacant charges can occur. The ************** Fee is charged due to processing the bill when it should have already been in the resident's name. Please see *********************************************************... read more
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,675 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open on Monday at 6:00 a.m.
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