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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Each month they update their systems late and charges a late fee of 7$. 7$ late fee on a 35$ bill is 20%. Who decided that ? and why should a consumer be charged because of your inadequacies.
Business response:
Anil - I am happy to see you have been in contact with our **************** Team and were able to have the late fee removed from your account. For future reference, we would be happy to look into removing any late fees that *** occur due to a billing error or an issue on our side.Additionally, at your community, the late fee is a flat fee of $7 regardless of the total balance due. Please note, there is a 3-day grace ****** from the due date before a late fee is applied. As long as a payment for the full amount due is receive... read more
Conservice is a predatory business. They overcharged my roommate and I $1400 each for our water bill. We disputed the bill and Conservice said they would look in to it. After weeks and weeks of pushing them I got in touch with the apartment manager and they were able to get Conservice to pay me back. To them, I had the burden to prove to them why I didn't use $2800 worth of water in a month, not the other way around. They were absolutely okay with screwing me over.
Business response:
Jordan - I am happy to see you have been in contact with our Customer Service Team in regards to this. To confirm, you are billed according to your individual water consumption. If we are not notified of any maintenance issues that might be causing an increase in the usage, it is assumed the water consumption is actual and we are unable to review the account for any adjustments. In reviewing your account, I see the high water bill was due to high usage caused by a maintenance issue in the unit. Once we were notified of this... read more
I believe this company is ripping people off. As many units in my building and the amount of money being paid in heating and water is beyond me. I feel as though they should be transparent with individual of their personal usage. I have reached out to them with no response.
Business response:
Naomi - I am sorry if you have had trouble getting in contact with us. Please note, we answer any emails and/or requests made online in the order they are received. For an immediate response, you can chat with a live agent online at www.utilitiesinfo.com. Agents are available Monday through Friday from 6:00 AM to 8:00 PM Mountain Standard time. To clarify, at your community, you are not billed according to your individual consumption. You are billed a portion of the overall bill sent by the water and sewer company for the c... read more
I live at ****** micro community in ****** *****. Conservice is their billing agency. They have double charged us, overcharged ** ever since their service was contracted. Two days ago, my neighbor had to leave work due to a panic attack because they told her she owed $4000.00 when she did not owe anything!!AND we pay a service fee to them for their errors.This company is appropriately named "CON"
Business response:
****** - I regret to see you have not contacted us directly in regards to your concerns. To clarify, at your community, you are billed a portion of the overall bill for the communitys water and sewer services as outlined in your lease. The total amount is divided among the residents based on the occupancy and square footage of their unit. The electricity is billed in a similar way but is split based on the square footage of each unit. These charges can vary from month to month depending on the total amount received from the ... read more
Worst experience ever. We downsized from a 4 bedroom house and never paid this much for both water and rent with 3 people and pets! They are currently working with the apartment complex and show that we have some unusual usage creating $400 charge every month since December, including the first two months when we were not there for two weeks out of each month. They have now let us know we have not had any changes and they will not be making any adjustments. There is no way a two person household for one bathroom and under **... read more
Business response:
I am sorry to hear about your negative experience. We would be happy to review your account and follow up on this situation. Please feel free to reach out to us online at www.utilitiesinfo.com.
The company is an absolute joke. They are a 3 party for the company we rent from so they are in charge of sending us our bill and also making sure it gets paid. We pay our bill through the company we went from when we pay rent but Conservice delays as to when they will pay our utility company. We received a cut off notice in Feb on Valentines days as we was heading out the door. We called electric company they said we havent paid in 2 months. I ask how was that possible being we pay directly when we pay rent and they stated ... read more
Business response:
Vi - I am sorry for the situation. To clarify, Conservice is responsible for processing and paying utility bills as they are received. In the event of a disconnection, we work with the utility provider to ensure services are reconnected as soon as possible. If your services are still disconnected, we would be happy to assist you further. Please feel free to reach out to us online at www.utilitiesinfo.com for further assistance. Additionally, Conservice passes along any bills received from the local utility providers as they ... read more
Conservice is a rip off. They are charging me from months ago when I pay on time with my rent. I want out but they said it's nothing they can do
Business response:
Shan - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, Conservice passes along any bills received from the local utility providers as they are received. There may be times when we receive more than one bill from a utility provider and you would be billed for multiple service periods. This is done to ensure the service periods being billed are as caught up as possible. You can find ****************************************************************************************... read more
If I could give this zero stars I would. Ever since my apartment community switched to Conservice Utility for our water/sewage/valet trash service, my water bill has risen enormously. There is the same number of people living in my apartment that there has always been. We do not overuse or consume anymore than we always have. Water usage has actually decreased over the past few months yet my water bill keeps rising. A bill that used to be around $80-99 monthly is now $144!!! How and why? No explanation. I believe this is pri... read more
Business response:
Shakanya - I regret to see you have not contacted us directly in regards to your concerns. To clarify, at your community, you are billed according to your individual consumption for the water and sewer. However, if we are not able to receive a read from your meter, the consumption is estimated which is what previously happened on your account.In reviewing your account, I see we did not receive a read from your meter from 03/05/22-12/01/22. Due to this, your usage was estimated. Recently, on 01/01/23, your meter checked in ag... read more
We moved into a duplex for student housing. Our bill for this 1800sqft 5-bd house was $800+. I called the city and they said "that's absurdly high. Like 3-4x higher than it should be". Our sewer was over $65/ea (multiplied by the 10 tenants is $650+) and the city said the sewer for the entire duplex should be less than $60 (or ~$6/ea). We called and complained and conveniently, they had "made an error" for every person in our complex. It appears that this isn't uncommon. Does this company actually do anything or do they just... read more
Business response:
****** - I am happy to see you have been in contact with our **************** Team. I am sorry you had trouble getting in contact with us previously. In the future, you can always opt for a callback or reach out to us online at www.utilitiesinfo.com for further assistance. In reviewing your account, I see we have confirmed there was an error with the water and sewer amounts on the 04/23 statement for services from 02/03/23-03/01/23. I see credits will be applied to your account to correct this error. I am sorry for any confu... read more
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,675 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open on Monday at 6:00 a.m.
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