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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm not giving any starts. They have been a pain in the **** since I loved in this house. I'm so sick of them over charging for utilities.
Business response:
**** - I am happy to see you have been in contact with our **************************** To confirm, you are billed according to your individual consumption. In reviewing your account, I see there was an increase in the water consumption on the 04/23 statement for services from 01/17/23-02/15/23 which is what caused an increase in the water charge. Additionally, I see there were two gas charges on the 04/23 statement. As a third-party utility management and billing company, we simply pass on any charges from the local utility... read more
I would give no stars if possible. This is the single worst utility service in the entire country. They dont do what you pay them to do and act on their own accord. Namely their trash service is awful. Moved into a new home on 3/18. There was no receptacle at the home and after being told I had to order one from them (which was a lie) I had to place my bags on the curb. Today I watched as they BLATANTLY drove right past my pickup to my neighbors and when asked about it they did nothing to rectify or even so much as apologize... read more
Business response:
******* - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, as a third-party utility management and billing company, Conservice simply handles the billing for your home. I am sorry for any confusion. In the event of a missed pickup, we advise you contact the trash company directly first to see if they can come back around to collect the trash and/or recycling. If you are unable to receive assistance from them, you can submit a trash request online at www.utilitiesinfo.c... read more
Received a bill in Feb 2023 with charges over $100 the normal of $80/month or so. I called in Feb, and the customer service rep stated and explained the overage was to cover the gas portion of the bills for the last 6 months which were not read accurately so it covered the last 6 months that were just estimated and charged a minimum $. He also stated moving forward for March, April, the gas bill will be normal. Next bill received in March 2023 was actually normal. But now received a bill for April 2023 and the bill is over $... read more
Business response:
***** - We will follow up on this. I am sorry for any confusion. To clarify, at your community, you are billed according to your individual consumption for the gas services. However, if we are not able to receive a read from your meter, the consumption is estimated which is what previously happened on your account. In reviewing your account, I see the gas charge on the 12/22 statement for services from 09/12/22-10/11/22 was estimated. On the following statement due 01/23 for services from 10/11/22-11/11/22, you were charged ... read more
Since I moved into the new apartment each month has continued to grow exponentially. ***** went from cents to over 20 dollars to the 40 range alone. trash went from 10s to 20s to now 40s and the same for water. My habits have been conservative and have not fluctuated to increase to such a drastic amount. I even tried to become more conservative to only see bills continue to climb. I never had issue with a utility company until now.
Business response:
Salvador - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, at your community you are not billed according to your individual consumption. You are billed a portion of the overall bill for the communitys water, sewer, and trash services as outlined in your lease.The total sewer and trash amounts are split evenly among each unit. The water amount is split among all residents based on their occupancy. These charges can vary from month to month depending on the total amoun... read more
They send me my monthly invoices less than a week before the bill is due. I think this is unacceptable. They should be able to have my monthly invoice ready and sent to me with the amount due with at least two weeks notice before the bill will be due. I have complained multiple times and they are unwilling to make an effort to get my invoice to me earlier.
Business response:
**** - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, bills are sent each month as soon as they are finalized. I am sorry if they have arrived later than usual. I see you are currently opted into Ebills which ensures you receive the bills as soon as they are sent. You can also find all your monthly statements online at www.utilitiesinfo.com. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.
As a previous employee, I would HIGHLY recommend seeking a job elsewhere. Since I started at conservice 4/5/21, I have had nothing but issues and disappointment due to lack of leadership, communication, accountability, professionalism, and compassion. Due to being pregnant back to back and having to miss work due to illness and appointments, I had performance issues and was put on a performance plan. From the last two weeks of December to 3/17/22, my plan should have been closed as my rate was above the requirement for the r... read more
Business response:
******** - Its unfortunate your experience didnt match your expectations. At Conservice every leader and team member is held to the same expectations according to company policy and held accountable for their work. As such we review thoroughly every performance and disciplinary actions taken to ensure fairness, and set up our team members for success to the best of our ability.Conservice is also committed and takes pride in providing an excellent workplace for our team members. We encourage and support flexible work arrangem... read more
For the 3rd month in a row, since our apartments has moved under new management, Conservice has screwed us again with a $241 water bill. That is absolutely ridiculous! Before Conservice teamed up with ******************* Crossing Apts, our water bill was never over $100! It is only 4 people in our *************** of the day, 3 of those people aren't home due to work and school! I am using water like that during the ********* family is not using water like that in the evening either! This is the worst company our apartments c... read more
Business response:
***** - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, at Eagle Crossing, you are not billed according to your individual consumption. You are billed a portion of the overall bill sent by the local utility provider for the communitys water and sewer services. This amount is split among all residents based on their occupancy. These charges can vary month to month depending on the total amount received from the water company.In reviewing your account, I see each statem... read more
Conservice has been over charged me over $1,000.00 on my utility bill constantly. It is an error that they have not corrected. This issue has been going on for more than 1 year now. It has been extremely frustrating and I am looking for civil restitution in court as an option.
Business response:
****** - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, you are billed according to the individual consumption in your unit. In reviewing your account, I see there was high water consumption from 06/01/22-08/01/22. I also see you have called in to report that a leak occurred in your unit around this time. This high consumption is what has caused the previous high charges. To review any possible adjustments, we will need the exact issue, the dates the leak occurred, t... read more
I am writing to you to express my disappointment regarding my recent utility bill. I received my bill in Nov, Dec 2022 and Jan-Feb 2023 close to 100 usd?? and was surprised to see that the amount due was significantly higher month after month than usual.I have always been diligent about monitoring my utility usage and have taken steps to conserve energy wherever possible. Despite my efforts, however, my bill has increased without any explanation or justification. I have called the customer service and NO reply whatsoever. Th... read more
Business response:
Pallavi - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, at your community you are not billed according to your individual consumption. You are billed a portion of the overall bill for the communitys water and sewer services as outlined in your lease.The total amount is divided among the residents based on their occupancy and square footage. The water and sewer charges can vary month to month depending on the total amount received from the water company. The water he... read more
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,675 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open on Monday at 6:00 a.m.
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