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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
varying high bill every month.I am receiving high water bills in spite of low usage of water and other utilities such as trash etc. Try to fix this issue asap. Also, there is no trash charge for other buildings in the community and we get charged for trash every month. This is very frustrating and haphazard way of charging. I contacted customer service, and it looks like it's just an initial support with template answers. Appreciate if you can fix this as soon as possible. I also see many reviews here with common high bill i... read more
Business response:
**** - I am happy to see you have previously contacted our **************** Team in regards to your concerns. To confirm, Conservice is contracted through your leasing office to calculate and manage the utilities for your community. We simply bill residents according to their lease. At your community, you are not billed according to your individual usage. You are billed a portion of the overall bill for the communitys water and sewer services. The total amount is divided among the residents based on their occupancy and squar... read more
We have been living in a Progress Residential home for 3 years without payment issues and sent in our move-out notice on July 1st, and apparently reviewing the ledger we havent received a charge from them since May.As a beautiful surprise, we went from getting a normal $150-$180 bill to one for about $800 that runs from May to the end of September, meaning we are already being charged for utilities we never used. They said this would pro-rate and balance out depending on how much we use they will send a check for the differe... read more
Business response:
*** - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, once a resident notifies their property they are moving, Conservice prorates the final bill based on previous consumption and billing history to ensure their account is closed in a timely manner. The proration is typically accurate since it is based on previous usage. In reviewing your account, I see the water and sewer charges from 08/15/23-09/11/23 are the only prorated charges on your final statement. The rest o... read more
Something is not right. I feel I am paying way to much for the utilities at **************. I'm paying almost $1400.00 a month for a studio and utilities added on.
Business response:
****************** regret to see you have not contacted our **************** Team directly in regards to your concerns. To clarify, at your community, you are not billed according to your individual consumption for the utilities. Rather, you are billed a portion of the overall bill for the communitys utility services as outlined in your lease. The *************** bill amount is split among all units equally for the trash, sewer, gas, common area maintenance, and common area electricity. The water is billed in a similar way b... read more
This entity is Literally Criminal.They are involved in Class Action ************************* ******* Is A Criminal Enterprise.They Have Absolutely Not One Thing To Do With Any Property They Represent Except To Line Their Criminal Pockets While Putting Money Into The Property Management Pockets As Well
Business response:
***** - To clarify, Conservice is contracted through property management to handle the utility billing for their community. We simply bill residents according to the terms of their lease and follow all state and local regulations for utility billing. We'd be happy to review your account and follow up on any questions or concerns you may have. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
CONservice has billled me and my partner incorrectly for the past two months. Are water bill went from a reasonable amount for our apartment to an absurd amount. We were charged for 6/1-7/1 271$ in water and for 7/1-8/1 we were charged 395$ just in water itself the previous months were an average of 80$-130$ a month . Unfortunately they are our apartment complex third billing company and neither my apartment manager or conservice are doing anything about the situation . While speaking to a representative for conservice it wa... read more
Business response:
************* am happy to see you have previously contacted our **************** Team in regards to this. To confirm, you are billed according to the individual consumption in your unit. In reviewing your meter reads, I see your consumption has consistently increased over the last several months with the highest usage at around ****** gallons on the 08/01/23 reading. Consistent high usage such as this typically indicates a possible maintenance or meter issue may be present. The most recent meter reading on 09/01/23 has decre... read more
Ugh. This billing two months later is nonsense! Bill for over $800 for This past June and July due immediately. WHY can we not receive a bill right after services are rendered? Id leave zero stars if I could
Business response:
******** - To clarify, Conservice passes along any bills received from the local utility providers as they are received. There may be times where we receive more than one bill from a utility provider and you would be billed for multiple service periods. This is done to ensure the service periods being billed are as caught up as possible. You can find ************************************************************************************************************************************* for more information on why this can happen... read more
You All Never ************* Questions I reside **************************** Apts ******************************************************************************************************************************** I text you all about my high sewage this in my apartment this business, two years old and you all just text back and say tell my management to see if I have a leak a leak has nothing to do with that high sewage my switch be $105 and $74 when we had the other company my phone my all Waterbill was never over $60 in the l... read more
Business response:
******** - I am happy to see you have been in contact with our **************** Team in regards to your concerns. In reviewing your account, I see you are billed according to the individual consumption in your unit. The meter reads over the last three months have decreased from around **** gallons to (on the most recent bill) around **** gallons. Since the usage is decreasing, it does not appear there are any maintenance issues present in your unit. I am sorry for any confusion.Since it appears no maintenance issues are pres... read more
I am being overcharged for water and trash ,I live in the smallest apt in my complex ,and It's just me living here and my water and sewage ,trash bill is $140 for **** ,$129 for **** ,I am also being charged twice ,I am being charged for **** twice and **** twice ,I already paid ***** utility fees and **** utilities and then being charged for ***** utilities in August and ****'s in Sept i already paid them and being charged again ,I spoke to a woman on the phone from con service ,who was not helpful,I asked to speak to a sup... read more
Business response:
****** - I am happy to see you have been in contact with our **************** Team and are on the list to have a supervisor call you back. In reviewing your account, I see you are billed a portion of the overall bill for the communitys water and sewer services as outlined in your lease. The total amount is divided among the residents based on the occupancy and square footage of their unit. These charges can vary from month to month depending on the total amount received from the local utility providers. We bill according to ... read more
This company is the absolute WORST! They delay billing and can not give you any information on what's due until the end of the month...the ***** and will double bill you because it wasn't posted in time! THAT'S THEIR JOB!!!! I would give ZERO stars if I could! They need to be CLOSED!
Business response:
**** - I am happy to see you have been in contact with our **************** Team in regards to your concerns. To confirm, bills are sent each month as soon as they are finalized. I am sorry they have arrived later than usual. I see you are opted into Ebills which ensures you receive the statements as soon as they are sent. You can also find your monthly statements online at www.utilitiesinfo.com. Additionally, Conservice processes and pays utility bills as received from the local utility providers. The utility bill amounts a... read more
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,800 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is open now. It will close at 6:00 p.m.
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