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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is the absolute WORST! They delay billing and can not give you any information on what's due until the end of the month...the ***** and will double bill you because it wasn't posted in time! THAT'S THEIR JOB!!!! I would give ZERO stars if I could! They need to be CLOSED!
Business response:
**** - I am happy to see you have been in contact with our **************** Team in regards to your concerns. To confirm, bills are sent each month as soon as they are finalized. I am sorry they have arrived later than usual. I see you are opted into Ebills which ensures you receive the statements as soon as they are sent. You can also find your monthly statements online at www.utilitiesinfo.com. Additionally, Conservice processes and pays utility bills as received from the local utility providers. The utility bill amounts a... read more
Called on 08/22/2023 to speak with someone about my high utility bill which totaled almost $600. The lady I spoke to was very rude. I repeatedly asked to speak with someone else. She told me "it does not matter if you speak with someone else, they are going to tell you the same thing I am telling you". She still would not transfer me, and also denied me the right to dispute my bill. I am unsure of what her name was but I will have this information very soon!
Business response:
Teranikia - I am sorry to hear about your negative experience. We will follow up on this. In reviewing your account, I see you are referring to the 09/01/23 charges which include vacant electric, vacant gas, and vacant service fees. To clarify, Conservice passes along any bills received from the local utility providers. If a utility should be in a resident's name but we receive a bill for it, this typically means the resident does not yet have services in their name which goes against the terms of their lease. This is when v... read more
ABSOLUTE SCAM OF A SERVICE. I am a living in ********** ** in a junior studio apartment that isnt even 500 so Ft all by myself. When I moved in I spent $120 on my first month, and the next 6 bills have been $170 for no reason. My apartment manager at Northpark Apts says they cant do anything because this is just how conservice is like. She even referenced that their name has Con in it, and because of their unethical pricing, they literally are a CON SERVICE. This is just so unethical that they would charge a single person th... read more
Business response:
***** - I am happy to clarify. Conservice is a third-party utility management and billing company contracted through your leasing office to handle the billing for your community. We simply bill you as outlined in your lease. Billing methods can be different depending on the property you live at. In reviewing the billing method at Northpark Apartments, I see the residents are billed a portion of the overall bill for the communitys water services. The total amount is divided among the residents based on their occupancy and squ... read more
Worst utility company ever our apartment is empty 70% of the week its only 2 of us. The bill has been $80 and higher. The apartment complex credit us back $40 in June. July they said I had to contact con service to have them reread the meter. The representative at ConService told me the apartment complex had to submit a work order ticket that repairs were made. The representative then stated the meters didnt belong to them they would contact the city to reread the meter at that time.
Business response:
******** - I am sorry for any confusion. To confirm, you are billed according to the individual consumption in your unit. Conservice is responsible for receiving the meter reads and servicing meters if they are not working correctly. However, the process to do this must go through the leasing office directly. If the leasing office finds an issue with a meter, they can work with Conservice to open a work order to have that meter serviced.In reviewing your account, I see we are receiving the meter reads as usual. If you believ... read more
Basically ripping people of Im getting charge over 250$ each month for utilities called them and they said that the amount is based out of people that live in my apartments not what I actually use which is ridiculous and a scam they simply couldnt resolve anything so i filled up a complaint to Public Utility Commission of ***** hopefully they can stop these people of ripping hard working people off
Business response:
****** - I am happy to see you have been in contact with our **************** Team. To confirm, as you stated, you are not billed based on your individual consumption. Rather, you are billed a portion of the overall bill for the communitys water and sewer services as outlined in your lease. This amount is split among all residents using a multiplier based on the number of occupants in their unit. You can find the multiplier for your unit on the back of your Conservice statement.The trash charges are calculated the same way. ... read more
Complete and total scam. Add fees on top of fees with no justification. They don't read the meter and charge based on averages for the entire complex. They DO NOT go back and adjust the bill when they cant read the meter because THEY DONT! This is completely fraudulent and this company is a disgusting representation of illegal and unethical business works.
Business response:
***** - I am sorry for any confusion. To clarify, at your community, you are not billed based on your individual consumption. Rather, you are billed a portion of the overall bill for the communitys water and sewer services as outlined in your lease. The total amount is divided among the residents based on the occupancy and square footage of their unit. These charges can vary from month to month depending on total amount received from the local utility providers. Please note, you can find a description of each of your utiliti... read more
I wish there was an option for 0 stars. Our rental community forces us to use Conservice for utility billing. We have had 0 correct bills the entire calendar year of 2023. Some months have had utilities double billed. Some months they seem to underbill, or post the statement amounts late causing them to be delayed in being posted to our customer portal. Reported a leak to them and they took 4 months to finally decide to issue a credit on it, that we have yet to see two months later. Recently contacted customer service regard... read more
Business response:
******* - I am happy to see you have been in contact with our **************** Team. To confirm, ********************** processes and pays utility bills as received from the local utility providers. The utility bill amounts are then passed onto the resident. If we do not receive bills for a specific utility, you will not have charges for that utility that month. There may also be months where we receive multiple bills at one time. You can find more information about why this can happen here: *********************************... read more
Very expensive i was not even home for two weeks and my water and sewer that i pay through conservice we're just as high as all past months. I think this system is a rip off. I manage to keep my water bill reasonably low by shutting it off until I'm ready to rinse off in the shower or ready to rinse dishes. I'm alone all day from 7-4:30 my husband and daughter aren't home during that time and we're in bed by 8pm. But yet my sewer bill is over $50 every month which i don't understand since the water is barely$20 very rare it'... read more
Business response:
************** regret to see you have not contacted our **************** Team in regards to your concerns. To clarify, at your community, you are billed according to the individual consumption in your unit. Your water and sewer charges are calculated by multiplying your monthly consumption by the average rate of the local utility provider. The rate per gallon is listed on the back of your Conservice statement. In reviewing your account, I see your ********************** charges fluctuate each month depending on the amount of... read more
Writing this review for service from Conservice, although they are such a big corporation and can do what they want.In my case, I live in an apartment complex that Conservice does the monthly billing, My lease clearly states I will pay submeter reads based on actual use.That is not what is happening. They are failing to read the ********* for months at a time and then billing for average/estimates.So, if a person moves out and I have a new lease on the same unit, I am getting an average bill for the same size units and mine ... read more
Business response:
******* - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, at your community, you are billed according to the individual consumption in your unit. However, anytime a meter read is not received, an estimate based on a unit average or property average takes place. In situations like this, an estimate is made to avoid a potentially large bill once we do receive the actual read. Once we receive the actual reading from the meter again, we will evaluate if any overbilling or... read more
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,675 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open on Monday at 6:00 a.m.
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