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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company needs be monitored and they should certainly be ashamed of themselves. They impose fees on residents that they don't use or need. They request supporting documentation for services and when those documents are received they ignore them. They deny you the right to escalate to a supervisor who might actually know more about tenants rights and responsibilities. I will be filing a complaint against them. Take a look, at all of the complaints received in the last year alone! This is predatory renting.
Business response:
Deb * I am happy to see you have been in contact with our **************** Team in regards to your concerns. To confirm, Conservice is contracted through your leasing office to calculate and manage the utilities for your community. We simply bill according to the terms of your lease.In reviewing your account, I see we received your documentation and followed up on 07/25/23 but there was no answer so a voicemail was left. It was confirmed the bills provided were for your previous address. In order to dispute the vacant charge... read more
Its now months of unresolved billing errors. So I am currently filing many complaints against Conservice ************* with the **** BBB and Consumer Affairs. Additionally one of my board of trustees who works for local media will air our complaints next month. Since our management where I live (luxury complex) cannot get any resolution and/or stop Conservice ************* from erroneous billing. So exposing the Conservice ************* will hopefully initiate a class action *** once investigation exposes their criminal busi... read more
Business response:
******* regret to see you have not contacted our **************** Team in regards to your concerns. To clarify, Conservice is a third-party utility billing company contracted through your leasing office to manage the utilities for your community. Conservice simply handles the billing while the water and sewer services are provided by the water and sewer provider.In reviewing your account, I see you are billed according to your individual consumption. We calculate your bill by multiplying your consumption by the average rate ... read more
I am being charged for double occupancy although my husband is here usually not more than two weeks every other month. In addition, this is not clearly explained at the onset of the lease but buried I. The Minutia. You should not be charged for energy you do not use. It has been the hottest Summer on record and yet I seldom use the air conditioner but am charged more than a hundred a month for utilities for a studio. We pay less than that for a home. Who do we contact for an audit of this practice? I am about to find out.
Business response:
T - I regret to see you have not contacted our **************** Team in regards to your concerns. To clarify, at your community, you are not billed according to your individual consumption. You are billed a portion of the overall bill for the communitys electricity services as outlined in your lease. This amount is split among all residents based on the number of occupants and square footage of their unit. This amount can vary from month to month depending on the total amount received from the electricity company.Please note... read more
Comservice is ripping me off to trying to tell me my sewer is ****** no its not i never paid over ***** for sewer
Business response:
**** - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, you are billed according to your individual consumption for the water and sewer usage. In reviewing your account, I see from 02/01/23-04/01/23, we did not receive a read from your meter which resulted in estimations taking place on your account. We then received a meter read in May and have billed for actual consumption since then. However, it does look like there may be an error in the meter reads from 05/01/23-0... read more
The apartment complex cancelled the contract with Conservice. I received 2 "final bills" in excess of $300 when I had never paid more than $65 monthly. The apartment didn't care and neither did Conservice. Would never recommend anyone do business with Conservice.
Business response:
**** - I am sorry for any confusion. In reviewing your account, I see one final bill was issued with a final amount due of $184.09. This amount includes the charges for services from 05/02/23-06/02/23 and 06/03/23-07/31/23. The final amount is higher than usual since it is covering 3 months of charges. Please note, you can find a copy of the final statement as well as all other Conservice statements online at www.utilitiesinfo.com for your reference. Since your Conservice account is now closed, any questions regarding the cu... read more
They don't even check the leases of the people they're trying to steal money from. I have an all bills paid lease, yet I'm getting invoices from this company trying to take money from me for bills that are covered 100% by my lease agreement. Now I have to go through a week long process of fixing this all the while my rent is going to be accruing late fees, which I will be expecting this company to pay.
Business response:
***** - Conservice is a third-party utility management and billing company contracted through your leasing office to calculate and manage the utilities for your community. We simply bill according to the terms of the lease provided by your leasing office. If the billing is contrary to the lease terms, we would be happy to review your lease further and make any adjustments as necessary. I am happy to see you have reached out to our email team regarding this issue. Please note, emails are answered in the order they are receive... read more
Living in an apartment complex that uses this company, our utilities were ALWAYS $80-100. We were hardly ever home and were both responsible with water usage and such. Conservice is an absolute scam because they bill you an equal amount spread amongst the other units in your building, so a few large families using enough water to fill a decent sized swimming pool in the span of a day come off lucky, while those who hardly ever consume any get robbed. We just moved into a house and our utility bill is lower than what we were ... read more
Business response:
***** - I am happy to clarify. Billing methods can be different depending on the property you live at. The billing method you are describing is where residents are billed a portion of the overall bill for the communitys water and sewer services as outlined in their lease. This amount is split among all residents based on the occupancy and/or square footage of each unit. With this method, the utility charges can vary from month to month depending on the total amount received from the local utility providers. Properties that u... read more
I cant agree enough with all the one-star reviews. They are a predatory company who partners with apartments. We just moved out of a complex who partnered with them when we were already several months into our lease. Our rent and utilities were the same every month for the 12 months until we informed the complex we were moving out. Then, miraculously, we get hit with a 700 dollar bill bc they estimated what the meters were, and under charged us going back (conveniently) to when this new group bought our apartment we had been... read more
Business response:
***************** properties, like the one you are describing, are billed according to individual consumption. However, there may be times we do not receive a reading from the meter for a number of reasons. When this happens, Conservice works with the property to ensure we resolve this issue as soon as possible so that we receive the readings going forward. In the circumstance we do not receive a reading, we will typically estimate the consumption based on a property or unit average. An estimate is made to avoid a potentiall... read more
They unfairly billed me $1421 for rent 10/01/2022 and thats the exact **** of my social security. The account number is ********. Statement date is 09/24/2022. my name is ***************************. MY address is **************************************************************. I have paperwork with all the informtion.
Business response:
********* - To clarify, Conservice is responsible for calculating and issuing the utility statements each month. We include any rent information as received from the leasing office for your convenience. Please note, the utility charge amount and rent are listed separately on the bill for your reference. In reviewing your account, I see the 10/01/22 statement included rent charges only as received from the leasing office. Since your Conservice account is now closed and all payments for the rent are made with your leasing offi... read more
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,675 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open on Monday at 6:00 a.m.
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