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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We just received a bill on February 14th for FOUR months. At least that's what it says on our bill. It's insane to me that a company can get away with this type of billing. Most families are already struggling but Conserve will make sure you're REALLY struggling!
Business response:
****************** regret to see you have not contacted us directly in regards to your concerns. To clarify, as a third-party utility management and billing company, we simply pass on any charges from the local utility providers as they are received. While we were calculating your 03/23 statement we received 2 bills from the water/sewer company for two different service periods from 09/23/22-12/23/22 and 12/23/22-01/27/23.Utilities are typically billed one month at a time, but we have billed for multiple service periods on y... read more
My bill increased to 100% more in the last 5 month the increased start with 30$ then 69$ and know I was charge for 500$ in water heating which is completely wrong. I tried to call the company no answer email no answer. The condo manager tried the same and no answer.
Business response:
****** - I am sorry if you have had trouble getting in contact with us. We have experienced a higher call volume. You can always opt for a callback or reach out to us online at **************************** and we would be happy to assist you further. To clarify, at your community you are billed a portion of the overall bill sent by the local utility provider for the communitys water heating services. This amount is split among all residents based on their occupancy. These charges can vary month to month depending on the tota... read more
I live at ************ Apts *********** **. Water/Sewer bill has increased over 100% per month since June 2022. ********************* is the property owner/management company and has not communicated the problem is being addressed. The billing system was per meter readings that were estimated since June 2022. The community changed to ***** Utilities Billing effective with Feb 1, 2023 billing. My February bill was $163.84 for two occupants. I would like the community manager and ********************* to resolve water/sewer us... read more
Business response:
******* - I am happy to see you have been in contact with our **************** Team. To confirm, you were previously billed according to the individual consumption in your unit. Anytime a meter read is not received, an estimate takes place which is what happened on your account. Your meter reads from 06/01/22-12/01/22 were estimated based on a unit average. Since we did not receive any actual readings before the billing method changed, no adjustments were made to the billing.You are now billed a portion of the overall bill r... read more
Conservice bills me for trash every month. I first started paying this company in early 2021 and my bill would be $10.60, and they keep increasing every month by cents and some other months by $8, so much so that my present-day bill is at $32.14 and still increasing in cents every month. They haven't provided any calculations or explanations for the increase. From 6/21/21 $10.60 - To 9/9/21 $12.17 From 2/4/22 $13.10 - To 3/2/22 $22.03 (an $8.93 increase in a month!)From 8/3/22 - To 9/20/22 $31.38 (an $8.84 increase in a mont... read more
Business response:
***** - I am happy to see you have been in contact with our **************** Team in regards to your concerns. To confirm, you are not billed based on your individual usage, but rather you are billed a portion of the overall bill sent by your trash provider for the communitys trash services as outlined in your lease. Those costs are divided among the residents equally. The trash charges can vary from month to month depending on the total amount received from the trash company.In reviewing your account, I see that the trash b... read more
This company is worse than a Ponzi Scheme! Simply Crooks and operate with absolutely zero integrity! Their billing process is fraudulent!
Business response:
******* - Were happy to review your account and help with any questions or concerns you may have. Please feel free to reach out to us online at www.utilitiesinfo.com.
In a word: criminal.My building (approx. 28 units, residential, air B&B, business offices) has just one water meter. From that single meter, in a building with a fluctuating number of occupant, each using an indeterminant amount of water, we are somehow expected to trust a monthly bill received from this third-party vendor.How is each units monthly bill calculated? Some are occupied by single individuals, others by couples. Obviously the hours each of us spend in his/her/our units vary, making a mathematical determination of... read more
Business response:
******* - I am happy to clarify. You are billed a portion of the overall bill for the communitys water and sewer services as outlined in your lease. The property management pays a portion for the common area usage and the remaining amount is divided among the residents based on their occupancy. The water and sewer charges can vary month to month depending on the total amount received from the water company.Since the billing is not based on individual consumption, there is no usage listed on the bill. Please feel free to reac... read more
I live in a one bedroom apartment at ********************* and received two very high water bills. When I first moved in my the first bill was only for 9 day yet I was charged $113! This month I am charged $232.93 ($121.78 sewage and $89.72 for water). With only one person living in there that doesnt use much water at all because hardly home this price gouging!! I called the customer service number and all was said is the months that were low the meter was inaccurate but my last bill is accurate. Interesting thing is I had c... read more
Business response:
***** - I am happy to see you have been in contact with our **************** team in regards to this. To confirm, you are billed according to the individual consumption in your unit. In reviewing your account, there was an increase in consumption on each of the bills you have referenced. High consumption like this can indicate there is a maintenance issue in the unit. If you have not already, please follow up with the maintenance team at ************* Corridor to have your unit checked for any possible maintenance-related is... read more
The customer service is c*** **************** reps lie to you just to get you off the phone. I have lived in my rental unit for almost a month and I am still waiting for this company to get my service right.
Business response:
****** - I am sorry for any delay. In reviewing your account, I see we have confirmed a bin will be delivered to your home within 1-2 weeks of 12/09/22. If for any reason one is not delivered, you can open a new trash request on our website at www.utilitiesinfo.com. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.
This utility company seems to be crooks. I live in one of the apartments near *** campus with one other person and our water bill is more than my parents 3 level home. When I call and finally get in, they do not give- any real explanation. I called the *****************. Something needs to be done and done quick and it looks like according to all these reviews, everyone is saying the same. I called the *****************. This company needs investigated.******** Attorney General:Complaint form Online form https://secure.*****... read more
Business response:
******* - Were happy to follow up on this and help with any questions or concerns you may have. Please feel free to reach out to us online at www.utilitiesinfo.com.
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,675 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open on Monday at 6:00 a.m.
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