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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is horrible. The arrogance of the response given from whomever is responding is sickening. Whats the point of contacting www.utilitiesinfo.com if NO ONE will assist you. If a billing is received from conservice with a fee for rent plus that your apartment community gave you documentation to opt out of and you opted out from conservice and you also receive a confirmation from conservice saying you have canceled the service. Then do tell WHY is it still showing on my billing for another month. I called customer se... read more
Business response:
Phoenix - I'm happy to clarify. Conservice currently has an A- rating with the Better Business Bureau. Becoming accredited is only done per request of the business and is a voluntary process. Any businesses with a B rating and above are eligible for accreditation. We have simply not applied to be accredited with the Better Business Bureau. However, all complaints and reviews are viewed and handled as needed. Your current ******** charges are for 7/1 - 7/31. They likely processed these charges prior to when you opted out. In ... read more
As a college student, I feel taken advantage of. This time in someones life is usually their first experience living on their own. This company has preyed on a young persons inexperience. I have had the same issues with this company as a lot of other students in my community. This is vile. There have been several months where my roommate and I were gone for weeks at a time. Especially for holiday breaks and yet, our utilities **** would come back just as high or higher than months we were actually there. We are not ****. We ... read more
Business response:
Alexia * I'm happy to clarify the billing. Your electricity usage is measured and billed by the local utility provider. Once we receive the monthly **** we divide these charges among you and any roommates as needed. We do not advised turning off the thermostat as this often results in a large amount of electricity being used when it is turned back on to bring the apartment back to temperature. We advise keeping the temperature at about 68 * 70 during the winter and 75 * 80 during the summer to help conserve energy. These can... read more
My 86 year old mother on a fixed income has been charged more than $1000 in "vacant service fees" in the past 6 months. She has been living at Avalon Apartments Mission Bay for over 3 years. She had a stroke 3 years ago, which is why she moved to this apartment in *************, to be near her daughter. Suddenly these horrible exorbitant fees show up: $200 or $300 per month on top of rent and utilities, WHICH SHE HAS BEEN PAYING IN FULL FOR. She had been paying the **** without understanding what the charges were. This is a ... read more
Business response:
****** - Unfortunately, I do not see that you have contacted us in regards to this. Please find https://conservice.zendesk.com/hc/en-us/articles/4407182786203-What-are-vacant-charges-and-why-am-I-receiving-them- for more information about vacant charges. Feel free to reach out to us online at www.utilitiesinfo.com with any further questions.
I'm required to pay for the service where I live, but get nothing for it. I have tried to contact them, because I'm not the account holder for our recycling company (Republic) that has missed the last two pickups. My recycling is over flowing with 4 weeks of items, that just keep sitting by my curb. they have an online portal they don't check for days, and that closes out service requests, simply because they responded.
Business response:
*** - Once a trash request is submitted we follow up with the trash provider and reach out to you with any updates. I'm sorry for any issues you've had with the trash service. Per the provider, a pickup was scheduled. If you are still having issues please submit an additional request online at www.utilitiesinfo.com. Please feel free to reach out to our customer service team online at www.utilitiesinfo.com with any questions.
Absolutely the worst nightmare of a company! They have been over charging me in water bills for a year now. It has been an "estimated" **** reaching triple digits! When I call to have the issue rectified they ping ******* back to my rental office which then does the ********* To conservice, do not reply to me. All that shows is how arrogant the exploitation is with this company. As well as tasteless.
Business response:
****** - In reviewing your account, I see that you have not received any water or sewer charges for several months due to the meter reads we have been receiving. There does not appear to be any issues with your meter, but if you would like to get your meter checked by a technician your property management would need to request this. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
They charged me twice for my vacancy fee please check it out! My utility started april 25th and I received a **** from conservice that states I need to pay 67 usd from apr ***** and 72 usd from **** 21-26.Why should i pay twice??!!
Business response:
****** - Please find https://conservice.zendesk.com/hc/en-us/articles/4407182786203-What-are-vacant-charges-and-why-am-I-receiving-them- for information about vacant charges. There is a vacant service fee charged for each **** from the provider processed on your behalf. The service periods on these bills may be shorter based on your move-in date or the date you set up your own services. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
The company billing cycle is skip one month then charge you almost twice plus the last month **** and they never can tell you where the extra usage comes from. My water and electric **** has increased in the last 4 months , there's only me my grandson and my son with special needs here in the morning we don't turn the light's until evening when I **** . We live in ******* my thermostat is set at 80 to78 % in warm months. This a bad service don't know how the Government don't keep a eye on them for robbing young and old custo... read more
Business response:
***** - As a third party utility management and billing company, we simply **** you for any charges received from the local utility providers as they are received. You can find more information about multiple service periods at https://conservice.zendesk.com/hc/en-us/articles/4409031467291-Understanding-Multiple-Service-Periods-Single-Family-Homes. Increases in electricity usage and water usage are not uncommon during this time of year. As it gets warmer outside more energy is used to keep the home to temperature. Keeping yo... read more
This company is committing theft!! They charge you 3 USD for a convenience fee when I have to use my internet, fill out the form, and deposit my money in their account and thats supposed to be for my convenience? Well after I did that they told me that my bank returned my payment, and I asked my bank why they returned my payment and they said that was Conservices issues but now that they have my account they charged me 20 more bucks. The only reason I think they didnt charge me more is because I deleted my account. Very shad... read more
Business response:
****** - There is a convenience fee charged for any one-time payment processed through our system. This is outlined in the terms before a payment is submitted. This fee can be avoided by mailing in a payment, using any **** pay options offered by your bank, or signing up for auto pay. I see that your most recent payment was returned by the bank for insufficient funds. I'm sorry for any inconvenience. An NSF fee is charged when a payment is returned for any reason. This is also outlined in the terms. Please feel free to reach... read more
This company has charged me a $50+ dollar vacant electric fee TWICE in the last 4 months claiming the electric wasn't in my name when it has been in my name the entire 2 years I have lived in the apartment. Even when I provide them with a billing statement IN MY NAME FROM THE CITY FOR THE DATES SPECIFIED they say they have to "look into it and get back to me". Well here we are 24 hours later and no response. When I reach back out to them it is "still pending". what needs to be pending when you have the statement from the cit... read more
Business response:
******* - In reviewing your account, I see that the vacant charges forwarded to you were for apartment B. These charges were processed in error as you reside in apartment A. This has been corrected and credits have been issued. I'm sorry for any inconvenience this has caused. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,800 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is open now. It will close at 6:00 p.m.
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