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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It won't let me leave 0 stars but that is my rating. I rent a home and the company uses Conservice for water, sewer and garbage. I have been renting since May 2020 and have always paid on time. I have budgeted $80-110 a month for this **** but was just billed $300 more than my typical amount. When I called to inquire, they said I was underbilled for 6 months and require the amount in full. When I researched online, the Tx. Administrative Code for the Public Utility Commission states that the utility company is to provide the... read more
Business response:
***** - As a third party utility management and billing company we simply **** you for any charges received from the local utility provider as they are received. I apologize for any inconvenience the utility provider's back-billing caused. However, all payments are handled by your property management, so we would not be able to arrange any payment arrangements. I do advise following up with your property management in regards to any late fees they may have charged. Please feel free to reach out to us online at www.utilitiesi... read more
Worst utility company ever. Unfortunately, they are always contracted with the ************** Apartments and **** customers through the ************** Apartment Community's online portal together with rent. They randomly charged me a "vacant fee" out of nowhere stating I did not have SC ****** services setup for a random month. I still don't get how they came up with that. I have had SCE service since I moved in- otherwise I would not have electricity. Their monthly "service fee" is now $4.00 per month. For what? A fee so th... read more
Business response:
Kamar - I'm happy to see that you have been in contact with our customer service team in regards to your concerns. I can confirm that credits have been issued. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
Conservice requests we send inquiries to their email address so I sent inquiries 3 times to that email address and never received a response so I am trying here. When I moved in, I accidentally missed to sign up for PG&E which was my fault which I realized when I receive their **** after months - I called and apologized to them (I ofc took corrective measure and signed up PG&E to have it under my account) AND I paid for what I owned per last month's statement even though the detail was not shared. I asked them to waive the s... read more
Ridiculous. I live an apartment that uses this company. My water **** is over $150 a month. We have tried to do everything to lower it. Wash clothes once a week, run the dishwasher once a week but no matter what we do. Its still ridiculously high. This company will bleed you outta your money. I will never move into an apartment that has this company handling the utilities again.
Business response:
******** - Unfortunately, I do not see that you have contacted us in regards to your billing. To clarify, your water and sewer charges are calculated based on your occupancy. They are calculated this way because there are no individual meters available to measure each apartment's usage. Your community receives **** from the local utility provider for the water and sewer services. These charges are used to calculate a charge per occupant and you are billed based on the occupancy listed in your lease. Please feel free to email... read more
The company arbitrarily leaked my sensitive information and enrolled me in RentPlus without my permission. Be sure to check your **** carefully, or they will play a trick.
Business response:
Yanqin - RentPlus is opted for in the lease agreement. Conservice simply passes along this charge on your utility statements if needed. If you would like to cancel with RentPlus you will need to reach out to them directly. I'm sorry for any confusion. Please feel free to email us at ********************************** or chat with us online at www.utilitiesinfo.com with any questions.
This company is tagged in with my rent every month the sewer and water goes up and up I went from paying $74 to getting bills over $586 a month these people are scamming people I have reported to ************* pipes busted behind the walls since Ive moved in July 1, 2020 **** days after I moved in the master bedroom bathroom pipes were broken behind walls took 3 weeks to fix fast **** to 2021 the pipes behind walls have been broken 2x water caved in the downstairs ceiling 3x total now Ive had over 10 different Maintence peop... read more
Business response:
***** - Unfortunately, I do not see that you have contacted us in regards to this. In reviewing your account, I do see that your charges have increased due to an increase in usage. If this was caused by a maintenance issued, we'd be happy to look into possible adjustments. Please feel free to email us at ***********************************
Conservice is HORRIBLE! Today i noticed that I have been being billed for my water and sewer separately BUT the amount is extremely HIGH. I called my apartment manager and I was informed that I needed to get in contact with Conservice. They will not answer the phone and it is really getting to the point where rent is getting outrageously too high and soon I will not be able to pay it.
Business response:
Princess - I'm happy to see that you have been in contact with our customer service team. We do experience a higher call volume after the utility statements are sent out and email responses may take a few days. I'm sorry for any inconvenience. Please feel free to email us at ********************************** or chat with us online at www.utilitiesinfo.com with any further questions.
Horrible service! I get charged $4 per month to get a mostly incorrect statement, which my complex promptly ignores to actually bill me. If you have to call Customer Service, you can wait on the line for more than an hour, if you get a representative at all, or if you leave your number, you never get called. If you want to access your account, you have the same process when you contact the service that MUST set up your account, I cant opt out of these useless monthly statements!
Business response:
Julia - I'm happy to clarify. We are contracted by your community to calculate the utility charges and send out a monthly statement. Your rent, community charges, and any prior balances are pulled from your account with the leasing office each month. If you have any questions regarding your utility billing we are happy to help. I'm sorry if you were unable to speak with a representative over the phone. You can also email us at service@conservice.com or chat with us online at www.utilitiesinfo.com.
I have spent at least a month correcting an error that Conservice made. I put all utilities in my name only for Conservice to transfer the gas bill out of my name and then proceed to charge me an overpriced bill, a set-up fee, and a “failure to transfer” fee. Totaling over $140. I had a three-way call with my local gas company confirming I had the service in my name before they transferred it, I had the gas company change it BACK into my name with the Conservice representative on the phone, back dated my bill to cover the ti... read more
Business response:
Allison - In reviewing your account, I see that the vacant service fee of $50 has been credited. We are unable to credit any vacant gas charges unless you have also been billed by the provider for the same service period. If you have a bill showing this I advise sending this to customersupport@conservice.com. The most recent bill you sent us does not show that you were also billed for the same service period. I'm sorry for any inconvenience. We always advise paying any amount owing in full to avoid late fees. We cannot remov... read more
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,676 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open tomorrow at 6:00 a.m.
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