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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Scam of all scams. Conservice needs a damn class action lawsuit. I cannot believe that using 250 gallons of water equals $95 bill. And 340 gallons is $115. Never in my life have utilities been this high - and I’ve lived in this same city, similar sized units for seven years. Conservice is a con! A scam! Unethical! Run far away from their bullshit and any apartment complex who uses them.
Business response:
Melanie - Unfortunately, I do not see that you contacted our customer service team in regards to your concerns. To clarify, we are only measuring your hot water usage. Your water and sewer charges are then calculated based on what percentage of hot water you have used compared to the entire community. For example, if you used 500 gallons of hot water and the community used a total of 10,000 gallons of hot water you would be responsible for 5% of the total water and sewer charges. You can find descriptions of your charges on ... read more
I live in a one bedroom apartment in Kansas City, Mo. The monthly charges for water and sewage is outrageous. I was billed $40.00 for sewage and $45.00 for water. I called Conservice customer service and the agent stated, yes compared to the other service provider (Minolta) your billed increased about 700%. He also stated it just how their billing system is set up. This should be illegal.
Business response:
Andrea - I see that the last time you contacted our customer service team was in December 2019. In reviewing your account, I see that your charges have increased recently due to an increase in your usage. There was a similar increase around this time last year, so it is likely just a seasonal change. You can monitoryour usage online atwww.utilitiesinfo.com. Please feel free to reach out to us at866-947-7379 or service@conservice.com with any questions.
If I could give less than 1 star I would. I moved into a home in August 2020. I had to call this company to find out what was going on with my garbage services after being in the home for 2 weeks without any. I still went another week before a trash can was delivered, after I called yet again to inquire. I skip ahead and contact Georgia Power to inquire why I had received a final bill to my new address. GP informs me that the management company called and had the services turned off and placed in their name and listed the ho... read more
Business response:
Chandra - We have recently experienced a higher than normal call and email volume. Our team is getting to each call and email as quickly possible and helping residents as needed with any concerns. I do see that you have been in contact with a few of our representatives in regards to your trash service. I'm sorry if this was not resolved as quickly as preferred. If you have experienced any missed pickups or have any issues with the trash I would advise submitting a trash request online atwww.utilitiesinfo.com. Our trash team ... read more
My bill is suddenly 3x higher just from the "base" fees I am paying. The usage was higher this month, but not nearly that much and my rate just suddenly went through the roof. I am extremely displease
Business response:
Katelynn - The rates and base rates Conservice uses to calculate your individual utility charges are calculated based on how the local utility provider is billing your property management for the entire community. The base rates on your Conservice statement have increased due to the local utility provider updating their base rates. As stated on your utility statement, "Please be advised your utility rates have been updated to the most recent utility provider calculations. These rates are analyzed regularly and can change fro... read more
I live alone and work two jobs. I'm barely home and received a utility bill that was totally outrageous. I have lived in another gated apt. complex before and NEVER paid such ridiculous sewer and water rates. I pay 3x's more than any apartment I've ever been. On top of Conservice charging a $5.99 a service fee every month. This is a real Con. I feel robbed and there is nothing I can do about it.. smh. made a huge mistake moving to Waterford Landing Apt. Very disappointing.
Business response:
Roslyn - Unfortunately, I do not see that you have contacted us in regards to this. To confirm, your water and sewer charges are calculated based on your usage compared to the community's total usage. For example, if you used 1,000 gallons of water and the community used a total of 10,000 gallons of water you would receive 10% of the water and sewer charges. The monthly service fee is charged for calculating the utility charges, sending out a statement, and providing conservation resources. This fee is similar to other fees ... read more
To have charges be double what they were doesn't seem quite right. I know people are staying home more, but double the charges is questionable. Because water is in the landlords name and then they outsource to Conservice....we essentially are paying for 2 "middle-men" There should have been at least heads up out to all Conservice folks that the charges were doubling----And an explanation. We have no recourse or a clear way to get information about what is happening with these bills. I'm still trying to wrap my head around an... read more
Business response:
Tricia - Unfortunately, I was unable to locate your account. Our customer service team would be happy to review your billing and confirm why there has been an increase. Please feel free to reach out to us at866-947-7379 or service@conservice.com.
I just got charged $10 for a move out fee on top of their usual $5.00 service fee. This company rips people off. I say it's time for a class action lawsuit.
Business response:
Brian - The move-out fee is simply charged for processing your move-out and closing the account. This fee is outlined in the lease renewalsfor your community. Please feel free to reach out to us at866-947-7379 or service@conservice.com with anyquestions.
This is an extortion scam. The late fees are exorbitant, the base service fees are excessive, and I have no other choice but to pay them. I'm leaving this apartment when the lease is up, because the price has more than doubled since they switched to your "service." The mail was delayed due to Covid, and I was charged several late fees, but they were waived. However, because they waived those fees, they won't waive a $10 late fee and $25 insufficient funds fee because their charge went through the bank before my unemployment ... read more
Business response:
Christopher - I cannot confirm how your utility charges were previously calculated. However, you are currently receiving a portion of the community's water charges based on your occupancy. The sewer base fee is a flat rate. In reviewing your billing, I see that your utility charges have been an average of around $30 for the past year. I do see that we have waived several late fees due to the situation with COVID-19. When any payments are returned by the bank for any reason there is an additional fee charged. This is outlined... read more
This is ridiculous every month my bill is $60.00 dollars. I’m in a 2 bedroom/1 bath. My bill should not be that high. I would like for my bill to be consistent every month. THIS IS HIGHWAY ROBBERY! Something needs to be did about this!
Business response:
Cecelia - I see that we recently began billing for your community and have only sent out one statement. Your water and sewer charges are calculated based on your occupancyand square footage. Your community receives one bill from the local utility provider for the water and sewer. These charges are split in half. One half is used to calculate a charge per occupant and the other is used to calculate a charge per square foot. Your statement was calculated based on the occupancy listed in your lease and the size of your apartmen... read more
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,676 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open tomorrow at 6:00 a.m.
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