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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give negative stars I would! When we moved into our home we switched our utilities into our name. The gas company made a huge mistake in billing and our first bill somehow ended up being our last bill. We called the gas company and the gas company fixed the bill. It was their mistake and they corrected it. In the meantime Conservice billed us and charged us for not switching service. We submitted our corrected bill to prove the billing had been fixed and in our name. However, after a week of submitting this proof ... read more
Business response:
Shannon - In reviewing your account, I see that the request was submitted on December 23rd and was resolved on December 28th. I'm sorry that there was a delay due to the holiday. To confirm, the approved credits will be sent to your property management on Monday, January 4th. It may take a few business days for these to appear on your account with them after this. Please feel free to reach out to us at844-832-2550 or service@conservice.com with any questions.
Company is a rip off and over charges on bills
Business response:
Judy - In reviewing the billing for your community, I see that the utilities are based on the occupancy and square footage of each resident. Utilities are generally billed this way when there are no individual meters available to measure each apartment's usage. Your community receives one bill from the local utility provider. After your property management pays for a portion of the charges the remaining amount is split in half. One half is used to calculate a charge per occupant and the other is used to calculatea charge per... read more
They charged me a late fee for my first bill. I never received that bill. My husband Called and they did remove the charge. I went online to sign up for an online account. They had me signed up for ebilling. never received the bill via email. They charged me for paying my bill online instead of signing up for auto payments. I received my first paper bill on 12/24/2020. I could have mailed a check and there would have been no fee to pay with a paper check. makes no sense. they just nickel and dime you. worst company ever.
Business response:
Cynthia - Generally, each new account is set up for e-billing automatically. I do see that your first bill was sent to the email address on file. If you did not receive this, I would advise checking your spam folder. You can also add ebill@conservicemail.com to your email contacts to avoid this in the future. We are happy to potentially remove a late fee as a courtesy for issues such as this. There is a conveniencefee charged for any one-time payment processed through our system. This is outlined in the terms of agreement be... read more
Poor integrity...charging customers an extra $200 during the month of December (Christmas time) and during the Covid time when half our complex are not working with out no warning or communication on previous statements. They are saying they gave us an estimate cost during the last 10 months. On past bills it has no wording of estimate billing and charged extra during December. When you call they don't know what they are doing. Terrible company. Someone needs to investigate.
Business response:
Colleen - I'm happy to see that you were able to get clarification on this with our customer service team. To confirm, there were several months where the local utility provider did not send the community a bill. Therefore, Conservice estimated the charges for each resident on their utility statements. When we were given the missing bills it was determined that we had under-estimated. Corrections were made to each account, which did cause an increase in the charges on the January statement. I'm sorry for any inconvenience. W... read more
I have lived in my 1 BR apartment for 10+ years. No kids, no wife, no GF, just me. My water bill has ALWAYS be $20 & some cents. I am a disabled Veteran who does not use a lot of water. Last month I got a bill for $60. Upon calling Conservice, they said my meter isn't transmitting water usage. (So I had to call about the high bill for you to tell me!?!) This sounds suspicious as we recently got new management\Conservice who replaced all the water meters on the property with new ones a few months ago). I then was told "oh, it... read more
Business response:
James - In reviewing your account, I do see that we have not been receiving reads from your meter since we began billing in December 2018. Your monthly usage was estimated to your unit average because of this. Your unit average is very low,because we do not have a lot of usage history to base this on. When a read is received from the meter this will likely cause a much higher bill for the usage that has not been billed yet. Most recently, your usage was estimated to the property average instead. This is why there was an incr... read more
If I could give less than one star I would. This company is contracted through my apartment complex to bill utilities. I paid my water bill and they debited my account 3 times. I contacted them and all they could tell me is that they were aware it was a glitch. They couldn’t give me a time frame on when this glitch would be fixed, or when my money would be credited back to my account. Glitch or not, that is not my problem and to tell me they are “working on it” for days at a time is unacceptable. They didn’t have permission ... read more
Business response:
Amanda - In reviewing your account, I see that the issue with your payments was resolved within 3 business days. I'm sorry that it was not resolved as quickly as you preferred and for any inconvenience this caused. To confirm, the refund was issued and the funds should appear back on your card in about 3 - 5 business days. Please feel free to reach out to us at 866-947-7379 or service@conservice.com with any questions.
Refuse to close my account even though I never signed up and the information and bills they send are inaccurate. Completely useless company, they provide no value or useful service and all of their information is wrong. Terrible customer service as well, refuse to provide any info or respond to valid requests.
Business response:
Kelly - I'm happy to clarify. Per your lease agreement with the community, your water and sewer will be submetered and billed based on what has been used. Conservice is the company contracted by your property management to provide this service. We are submetering your water usage and sending out monthly utility statements for the water and sewer charges. All these charges can then be paid directly to your leasing office along with your rent. We cannot simply close your account and stop billing you until your lease agreement ... read more
Renting on SC Timbers of about 6 months already. This company bought CUB and not we are getting charged $80 more. called the customer service and get some clarification but his explanation does not make sense. Last Company CUB charges: Water, Sewer, Trash, Electric & Service fee : total of $160 NOW with this new company is Bull-S***. Conservice Charged Electric Base, DWR Bond, Delivery, State Tax, URG Generation, Sewer, Trash, water & Service fee: TOTAL of $230 can you all see the extra charges and clarify to me. Called cust... read more
Business response:
Called customer service 8:30am pst and now it 2:08pm pst till NO WORD FROM THE SUPERVISOR!!WOW REALLY NICE JOB
Illegal price gouging. One of my utilities increased by 42% in one month.
Business response:
Nuja - Your trash charges are calculated based on the bill that is received from Waste Management of Sacramento for your property. The trash bill is split up equally by the number of units at the property each month. An increase to the trash charges on your bill means that there was an increase on the bill that was received from Waste Management. We would be happy to review your account further with you. Please email us at service@conservice.com.
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,676 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open tomorrow at 6:00 a.m.
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