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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company charges your for every convenience fee that they can or pretend to charge. what a scam.
Business response:
***** - There is a convenience fee charged for any one-time payments processed through our system. This fee is charged to cover the expenses incurred from providing the services that make credit card and EFT payments available to you, such as our customer service center and our website. This fee can be avoided by mailing in a check, using any **** pay options offered by your bank, or singing up for auto pay. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
I live in an apartment complex and there are eight total apartments in one building for an each doorway I was told by a representative that my **** for my sewer and my water were divided by four people who are you to tell me that I have to pay for someone elses **** previous management my **** was $50 a month this new ******** company here my **** is now $90 and sewage $21 in water you cant tell me that Im using that much!! this company is a rip off
Business response:
******* - I'm happy to clarify. You are not billed based on your usage as there are no individual meters available to measure each apartment's usage. You are simply receiving a portion of the community's utility charges based on your occupancy and square footage. Your community receives **** from the local utility providers for the service. These charges are split in half. One half is used to calculate a charge per occupant and the other is used to calculate a charge per square foot. Your charges are calculated using the occ... read more
Just writing this review to let people know to pay very close attention to your utilities when you use this company. Our utilities were in our name and then someone from Conservice contacted the utilities companies to switch it over to their name. Conservice then attempted to charge us for not having them in our name; however, we had proof that they had switched it over to their name. We had to threaten legal action to get the fees taken off. Then 3 months later, the same thing happened. I understand its difficult to get aro... read more
Business response:
************* reviewing the billing, I see that a request was placed to have the electricity services activated in your property management's name after the previous resident moved out. This request was processed and scheduled to occur several weeks later, which was after you had already set up your own services per your lease. I apologize for the situation. We will continue working with you to resolve this. You can also find more information about vacant charges at https://conservice.zendesk.com/hc/en-us/articles/4407182786... read more
Your company needs to be investigated! Ive been a residence at my home for 4 years now and have utilities through the City of ********* and all of a sudden Im receiving a **** from this company that I never signed up for! How did you even get my information?! Why would you commit fraud?! Thats illegal to use someones information! @conservice
Business response:
Octavia - We are contracted by many property management companies to bill for any applicable utilities. You can find more information about Conservice at http://conservice.com/. I'm happy to see that you have gotten more information about your billing from our customer service team. Please feel free to reach out to us online at www.utilitiesinfo.com with any other questions.
You guys don't even deserve one star. My ConService Utility **** when it first start went from $40 and now its hitting the high $80. I reached out to my apartment manager and asked them there is now way in my household I am using $80 worth of utility. Come to find out that the ConService Utility is not based on your apartment usage it is based on the whole apartment complex usage! So if some jackass leaves their lights on all day or takes a 2 hour shower it will raise your ConService Utility ****.. How is this not illegal? W... read more
Business response:
Agnes - Unfortunately, I am unable to locate your account. We're happy to help with any questions or concerns you may have. Please feel free to reach out to us online at www.utilitiesinfo.com.
Why the h*** would they charge me $131 where as i did not even stay in the apartment to use the utilities?? When i stayed they charged me $50 at *** which i understand, now they are charging me with this much money? When i did not even stay? Reduce the fee and the flooding was not my fault that the machines had to use so much energy.
Business response:
******* - Per your lease agreement, you are responsible for any utility charges as long as your lease is active. I see that there was an increase in the electricity usage which caused an increase in the charges. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
They are charging for a service not giving!!! I don't have a meter in my apartment to know how much water I consum. Also in my contract do not State any formula , each apt has the same square foot so it should be the same charge for every apt. if you are using a formula how you're charging each residen for a meter and sewer when we don't have a meter working.You're not giving customer service, you're are giving the customer a different answer every time we call and the office manager also. They are covering each other back.
Business response:
**** - I'm happy to clarify. The billing method for the community was changed as we were not receiving regular reads from the meters. Currently, your water and sewer charges are calculated based on your occupancy and square footage. A copy of your most recent statement has been sent to you via email. You can find descriptions of your charges on page 2. Your community receives **** for the water and sewer. After your property management pays a portion of the charges the remaining amount is split in half. One half is used to c... read more
They will sneak charges onto your bill. I received a bill for $39.28. When I went to pay the bill on the site, they had tacked on a mysterious extra $18.00. I then called and customer service puts you on hold and never answers. They are also in ka-hoots with some of the apartment owners or managers. Something very unsavory is going on and it should be investigated
Business response:
TE - We'd be happy to review your account and help with any questions or concerns you may have. We do experience a higher call volume after the utility statements are sent out. I'm sorry for your hold time. Please feel free to reach out to us online at www.utilitiesinfo.com.
Worst customer service ever! I contacted to to get some clarification on 25% spike in my **** and they were unable to provide one.
Business response:
************* further review, I see that your most recent utility statement was calculated with a different occupancy than previously. This is being reviewed further and once there are any updates you will be emailed directly. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,676 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open tomorrow at 6:00 a.m.
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