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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My sewer **** has jumped up from approximately $9 (December 2021) to the most recent months $42 (May 2022). I live in a tiny apartment by myself and it's crazy how drastically my **** changes from month to month. I am hardly home as I am a medical student-I'm either in the library or at work. My neighbor is married and has two kids and her sewer **** is always less than mine. Please make it make sense. It is very inconsistent and unjust how they could pull a number out and charge what they want. I would like BBB to investiga... read more
Business response:
***** - I'm happy to see that you have discussed your concerns with our customer service team. To confirm, the ********************** method for the sewer has been updated. You are still billed based on your usage, but will now receive a portion of the community's sewer charges based on your usage. For example, if you used 5% of the community's water you will receive 5% of the community's sewer charges. We have confirmed that a notification letter was sent out in regards to the change in billing method. Please feel free to r... read more
They charge a "service fee" with every single transaction no matter what payment method you use. What is my management company even paying them for? Really putting the "con" in "Conservice". A completely useless, parasitic business.
Business response:
***** - Unfortunately, I do not see that you have contacted us directly in regards to your concern. To clarify, there is a convenience fee charged for any one-time payment processed through our system. You can avoid this fee by mailing in a payment, using any **** pay options offered by your bank, or signing up for auto pay. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
******************** in *********, ******* uses this third party company Conservice for their waste ******* ******* billing. Billing does not go by actual usage and has been increasing each month with no explanation. Last statement was a total of $68.84 that includes sewer, trash, *************** fee. Billing used to be around the amount of $58.28. Billing has increased each month. There is also plumbing issues with this complex a lot and never any reimbursements. There are days where water is off until evening. Example Nove... read more
Business response:
********* - Unfortunately, I do not see that you have contacted us directly in regards to your concern. To clarify, your water and sewer charges are calculated based on your occupancy. Your community receives one **** from the local utility provider for the water and sewer services. After your property management pays a portion of the charges the remaining amount is used to calculate a charge per occupant. Any increases or decreases in the community's total charges will reflect on each resident's utility statement. Please fe... read more
This company is charging unethically for utitilities and was not able to justify how they arrived at the charges, but became hostile and hung up on me. I paid $6.06 for water usage of 350 gallons from Jan to Feb, 2022, and $8.56 for water usage of 340 gallons from Feb to Mar, 2022. The sewer rose $6.94 during the timeframe of the 350 gallons usage to $10.53 for the lesser usage of 340 gallons. The trash **** although the compactor was broken throughout the duration of my stay from January, 2022 to April 18, 2022, rose month ... read more
Business response:
****** - To clarify, your water and sewer charges are calculated based on how much hot water you have used compared to the entire property. For example, if you used ***** gallons and the community used a total of ****** gallons you would be responsible for 10% of the total water and sewer charges. The community's trash charges are divided equally among each apartment. The final **** was prorated based on your previous utility charges. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
This company is ripping off working people There prices are very high and they cant explain why. They claim the monthly **** is split depending on how many people live in the apartment building and how many people in each apartment. This was a mild winter not really cold. I paid less in the winter months then I paid the first month of spring.
Business response:
Norah * We're happy to confirm how your charges are being calculated. Please feel free to reach out to us online at www.utilitiesinfo.com.
They are overcharging us for our utilities and double charging for the same thing it's not right
Business response:
***** - We're happy to review your charges and confirm how they are calculated. Please feel free to reach out to us online at www.utilitiesinfo.com.
I wish there was an option for zero stars. Conservice is a Monopoly and the last time I checked the laws of **************************** Monopolys are illegal. They are discriminatory by charging single dividuals who live in the communities they service. Their formula to calculate usages is erroneous. They charge fees to **** individuals, and they cannot explain their charges. I have been forced to pay them since 2015, and back then there was paper billing. They switched to electronic billing years ago and are still charging... read more
Business response:
******* - I can confirm that you are simply being billed for the utilities as outlined in your lease agreement. You can find descriptions of your charges on page 2 of your utility statements.To clarify, your water and sewer charges are calculated based on your usage, so your charges will fluctuate along with your usage. Common area electricity is charged based on the occupancy of each apartment. The water base, sewer base, and trash charges are all flat fees. The monthly service fee is charged for calculating your individual... read more
Horrible service. WATER **** increases monthly despite no change in usage.This is just a ripoff service that does not care about fairness in billing only their profits.
Business response:
********* reviewing your account, I see that you are simply billed based on your usage. For the past few months your usage has increased slightly. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
To Whom It May ******** Re: Monthly Irritating billing. Conservice", as a firm, in my mind, is very aptly named. Con- rip off, deception or *******. There is no way that I, as a disabled vet, use $115.00 plus each month in hot water, regular water, trash, sewer, etc. In fact, every previous apartment situation I have been in, utilities were included, less electric, phone. I would not mind, being told up front utilities are included and this will be my rental cost. But, to have *********** charges on top of rent; was an unple... read more
Business response:
**** - You are receiving a portion of the community's utility charges as outlined in your lease agreement. I can confirm the billing methods are listed and explained. Also, per the lease, "Residents monthly rent under the Lease does not include charges for any utilities. Resident is responsible for the costs of all utilities identified. . ." I'm sorry for any frustration regarding this. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,676 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open on Monday at 6:00 a.m.
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