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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am not surprised Conservice only has a one star review... The people working there are dismissive, they don't care about the customer service that they provide nor do they care about the fact that they are working with people's livelihood. I was charged almost $400.00 for "failing to transfer my utility bills" almost TWO months ago, with no warning or anything, They just edcided I didnt transfer my bills, when i SURE did. I have sent them proof over three times of the date that I changed my bills (my move in date) and they... read more
Business response:
Ally - As a third party utility management and billing company, we simply **** you for any charges received from the local utility providers as they are received. We recently received a **** from the electricity provider for several months of services. These charges were forwarded to you as vacant electricity. There was also a vacant service fee charged for processing the **** as outlined in your lease agreement. Based on the information you provided to us it appears that the electricity provider also billed you for those se... read more
Please, stay away from this company. We got the water **** from the city, and we are being overcharged by $100 per month.I can't understand how they can get away with it, seriously.If your landlord is trying to use this scam of a company, move out as soon as possible.
Business response:
****** - Unfortunately, I was unable to locate your account. We're happy to confirm how your charges are being calculated. Please feel free to reach out to us online at www.utilitiesinfo.com.
I moved into a new apartment (same apartment complex) and I received an final **** of $342.00 for water and sewer charges. I spoke to my leasing office and they gave me the number to call Conservice. I called customer service and was on hold for 38 mins. I finally spoke with a representative, and he told me the account is closed and there is nothing they can do. I asked to speak to a manager and was told they cant assist me either. I asked, why am I stuck with this abnormally high ****? The representative told me the **** is... read more
Business response:
***** - I'm happy to see that you were able to speak with a supervisor. To confirm, your charges increased due to an increase in usage. We advise reaching out to your leasing office in regards to any disputes as your Conservice account has been closed. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
I'm having a terrible time getting an issue resolved involving an incorrect meter reading. It shows my water consumption jumped ***** percent in one month. From about ***** gallons to ****** gallons the last billing cycle.My **** went from a consistent average of about $56 a month to $501.47 this past billing cycle.When I called Conservice last week to dispute the ****, a customer service representative recommended contacting a professional plumber to conduct an inspection for a leak.So, I did.Tuesday morning, a licensed pro... read more
Business response:
Andy * I'm happy to see that you been in contact with our customer service team in regards to this. To confirm, your meter emits a short frequency that only requires the technician to come within a certain range to get the read. Your most recent meter read shows that your usage has returned to normal. We advise performing a bucket test to determine if there is an issue with the meter. We can then look into this further. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
This company is aptly named: ************ As you can see from the scores of complaints, they are a parasitic middle man company for corporate landlords. They like to overcharge, are unresponsive to formal complaints and generally just a scumbag company. My normal water usage is about 4k gallons per month. They claimed that I used over 15k gallons for several months in a row. To my knowledge, I wasn't filling neighborhood swimming pools during those months. I am an engineer and hooked up my own water meter to compare their cl... read more
Business response:
******* - Unfortunately, I do not see that you contacted us in regards to your concerns at the time they occurred. Our customer service team can be reached online at www.utilitiesinfo.com at any time. Representatives are available through live chat Monday through Friday from 6 AM to 8 PM MST, or you can simply submit an email. Responses via email may take a few business days based on volume. To clarify, your water usage is metered by Hillsborough County, not Conservice. As a third party utility management and billing company... read more
they make **** hard to pay, my major bank can not find my CONservice account #. So they can add extra fees and customer service is a joke and a real bad one.
Business response:
****** - You can find information about your payment options at https://conservice.zendesk.com/hc/en-us/articles/4407182784283-Where-and-how-to-make-your-utility-payments. If you are having trouble with the **** pay system offered by your bank, I advise reaching out to your bank directly for assistance. Generally, Conservice would be the payee and you can send funds to your Conservice account number. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
If I could give ZERO star, I would.Please expect to have "NON professional experts support". I got wrong **** because of the system error and they refuse to credit in the next statement.Be prepared for the huge hidden cost.
Business response:
Duke - You are simply being billed as outlined in your lease agreement. You can find more information about vacant charges at https://conservice.zendesk.com/hc/en-us/articles/4407182786203-What-are-vacant-charges-and-why-am-I-receiving-them-. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
My sewer **** has jumped up from approximately $9 (December 2021) to the most recent months $42 (May 2022). I live in a tiny apartment by myself and it's crazy how drastically my **** changes from month to month. I am hardly home as I am a medical student-I'm either in the library or at work. My neighbor is married and has two kids and her sewer **** is always less than mine. Please make it make sense. It is very inconsistent and unjust how they could pull a number out and charge what they want. I would like BBB to investiga... read more
Business response:
***** - I'm happy to see that you have discussed your concerns with our customer service team. To confirm, the ********************** method for the sewer has been updated. You are still billed based on your usage, but will now receive a portion of the community's sewer charges based on your usage. For example, if you used 5% of the community's water you will receive 5% of the community's sewer charges. We have confirmed that a notification letter was sent out in regards to the change in billing method. Please feel free to r... read more
They charge a "service fee" with every single transaction no matter what payment method you use. What is my management company even paying them for? Really putting the "con" in "Conservice". A completely useless, parasitic business.
Business response:
***** - Unfortunately, I do not see that you have contacted us directly in regards to your concern. To clarify, there is a convenience fee charged for any one-time payment processed through our system. You can avoid this fee by mailing in a payment, using any **** pay options offered by your bank, or signing up for auto pay. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,800 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is open now. It will close at 6:00 p.m.
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