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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It has been a while since I've had Conservice as my water/sewage billing agent and I am still as ****** as ever with them. They ripped me off for a year on my water and sewer utilities.They would tell me that they billed what JEA (************** Provider of Water/Sewage) billed plus the "convenience" charge of $9.95 a month for their service to **** and collect the money from me. Well, it's a downright LIE! Conservice is charging folks way more than they are paying the utility provider for services received. I've attached a ... read more
Business response:
******* - We are happy to send you copies of the *** bills used to calculate your Conservice statements for your rental home. I see that you requested a few previously to review. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
The entire company is built on a spreadsheet that can bill back bulk utilities or calculate overages to individuals living in a shared space. And it's not a good spreadsheet. No one can help you or tell you anything because you're not the customer. The management company is the customer. The management company gets to pretend that your utility issues are the work of Conservice and Conservice plays hot-potato by claiming they have nothing to do with the bills or conditions. The whole while, they extort $5 per person for NOTHI... read more
Business response:
***** - Conservice offers a multitude of services that can be customized for each community. You can find more information about our services at https://conservice.com/. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions about your billing specifically.
This company billed me double for my electric and water ****. I was then told it just happens sometimes because of delayed shipping or delayed meter readings. My utilities went from $300 to $680. I was not made aware that I would be getting up charged at random. They say its not a common occurrence but obviously it is by all the reviews I've read. A portion of my chat transcript is below.(07:38:22 PM) ************ should be made known that a person will get hit with a double ****. I am not responsible for postal delays. This... read more
Business response:
Nikki * I'm sorry for any frustration. You can find more information about this at https://conservice.zendesk.com/hc/en*us/articles/4409031467291*Understanding*Multiple*Service*Periods*Single*Family*Homes. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.
I would give them 0 stars if I could. Just a TERRIBLE company that is intent on overcharging and making money via a service fee for paying online and if you refuse to do so by mailing them a check they charge a late fee regardless of when you mail it. This is really rip-off renters.
Business response:
***** - Unfortunately, I do not see that you have contacted us directly in regards to your concerns. There is a convenience fee charged for any one-time payment made through our system. You can avoid this fee by mailing in a check, using any **** pay options offered by your bank, or signing up for auto pay.If you are paying via check, we do advise sending this about a week before the due date. I do not see that you have received any late fees recently. Please feel free to reach out to us online at www.utilitiesinfo.com with ... read more
I think CON-SERVICE fits them because they are con artists. I am forced to use Con job service since our apartment complex uses them. They are unethical, rude, & care nothing about customer service. 1/2 star rating says it all. Over 5.2 million locations they service & cant get more than a 1/2 star. Tells you everything. My average electric **** is $80-90 per month. Period. My last **** is $253 this month w/ a reduction of power used. Can anyone say RIP OFF?? How does one triple their **** W/O tripling the usage? YOU CANT YO... read more
Business response:
***** - We have no records of you contacting us or speaking with a Conservice representative. Nor do we have a representative taking calls named ******. You may have called a phone number not associated with Conservice. We're happy to look further into this if needed. Please feel free to reach out to our customer service team online at www.utilitiesinfo.com.To clarify, at your community, you are simply billed based on your usage. Any increases or decreases in your usage would reflect on your charges. We are happy to review y... read more
I recently moved into a new apartment complex that uses ConService as their utility billing and it has caught my attention that they not only **** twice for the water usage being a base pay of $15+ on top of whatever water you use and also **** an outrageous amount for the trash being anywhere above $30 per month. I reached out to both my property management and ConService directly and neither were able to give me any details. Not to mention the rude customer service agent who told me, "Ma'am I dont know what to tell you." T... read more
Business response:
******* - I'm happy to see that you received an email from our customer service team in regards to your **********************. To confirm, the water base charge is a flat fee for water availability. The trash is also billed as a flat fee. You can find descriptions of your billing on page 2 of your utility statements. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.
First, Conservice customer service is bad, when I called them, the representative is arrogant and told me to just pay the ****, I asked for the supervisor or manager, the representative said her supervisor will call me back but it I never got a call back. I received a Conservice ****, with a vacant service fee, this is SO UNFAIR and SO UNACCEPTABLE. I got the keys to the new apartment on a Saturday and told the property manager we will be moving next Saturday or Sunday because we still have to work that week. By the way we a... read more
Business response:
***** - We do **** as outlined in the lease agreement. You can find more information about vacant charges at https://conservice.zendesk.com/hc/en-us/articles/4407182786203-What-are-vacant-charges-and-why-am-I-receiving-them-. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
Tonight I sit with no water in my home due to an "technical error" with Conservice system. I pay my bills on time every month and after working all day I am unable to bathe, flush my toilet, or wash my dishes. While I understand glitches happen I know beyond a reasonable doubt that the local water company has sent this company communications **** not being past due. So how exactly did my **** get to be so delinquent that my water was shut off. Conservice definitely sounds like a CON to me. Do not use, beware something doesn'... read more
Business response:
**** - I apologize for the situation. I see that this has been resolved. If the service is still disconnected please reach out to us at ************.
Company charges convenience fees every month to save me 15 seconds of work of paying my own water ****. Provides nothing of value. They also do not respond to emails and are sending me water bills for double and triple what I usually paid. Stuck with them through invitation homes and will not be renewing our lease.
Business response:
**** - Per your lease agreement, the water should remain in the property management's name. There is a monthly service fee charged for consolidating any utility charges on one statement, sending this statement to you, and providing conservation resources. All your utility charges can then be paid directly to your property management along with your rent. If you have any questions regarding your billing, please feel free to reach out to us online at www.utilitiesinfo.com.
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,676 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open tomorrow at 6:00 a.m.
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