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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Conservice should be ashamed and any company associated with them is clearly taking advantage of its residents alongside them. The utilities calculations are explained but no deals of the actual usage are included. The billing and payments often do not line up with what the ledgers from the property management company shows. At our property some folks [based on square footage and number of occupants] have been charged $400-700 water bills. Although my own were not that high they ranged from $30-160 with no explanation for th... read more
Business response:
********************** I do not see that you have contacted us directly with your concerns. To clarify, your community receives bills from the local utility providers. After your property management pays a portion of the charges the remaining among is divided among the apartments based on occupancy and square footage. Larger apartments with more occupants would received a larger portion of the charges. They are calculated this way as there are no individual meters available to measure each apartment's usage. This is why ther... read more
I think that this business is very fraudulent I pay my rent and I dont understand how my sewer can go from $8 dollars to all of a sudden almost $30 , I understand that utility bills fluctuate but this is a big difference youre taking away from my kids mouth instead of putting out towards food for them with this inflation I have to put it towards the sewer or water , this is quite concerning and I would actually like to get a hold of fair housing to let me know if this is usual for businesses such as conservice to increase th... read more
Business response:
********* - There was a recent update in the sewer base charge. This is based on the sewer base fee charged to the property by the utility provider. I'm sorry for any inconvenience. You can find descriptions of your charges on page 2 of your utility statements. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
This company is horrible. The arrogance of the response given from whomever is responding is sickening. Whats the point of contacting www.utilitiesinfo.com if NO ONE will assist you. If a billing is received from conservice with a fee for rent plus that your apartment community gave you documentation to opt out of and you opted out from conservice and you also receive a confirmation from conservice saying you have canceled the service. Then do tell WHY is it still showing on my billing for another month. I called customer se... read more
Business response:
Phoenix - I'm happy to clarify. Conservice currently has an A- rating with the Better Business Bureau. Becoming accredited is only done per request of the business and is a voluntary process. Any businesses with a B rating and above are eligible for accreditation. We have simply not applied to be accredited with the Better Business Bureau. However, all complaints and reviews are viewed and handled as needed. Your current ******** charges are for 7/1 - 7/31. They likely processed these charges prior to when you opted out. In ... read more
As a college student, I feel taken advantage of. This time in someones life is usually their first experience living on their own. This company has preyed on a young persons inexperience. I have had the same issues with this company as a lot of other students in my community. This is vile. There have been several months where my roommate and I were gone for weeks at a time. Especially for holiday breaks and yet, our utilities **** would come back just as high or higher than months we were actually there. We are not ****. We ... read more
Business response:
Alexia * I'm happy to clarify the billing. Your electricity usage is measured and billed by the local utility provider. Once we receive the monthly **** we divide these charges among you and any roommates as needed. We do not advised turning off the thermostat as this often results in a large amount of electricity being used when it is turned back on to bring the apartment back to temperature. We advise keeping the temperature at about 68 * 70 during the winter and 75 * 80 during the summer to help conserve energy. These can... read more
My 86 year old mother on a fixed income has been charged more than $1000 in "vacant service fees" in the past 6 months. She has been living at Avalon Apartments Mission Bay for over 3 years. She had a stroke 3 years ago, which is why she moved to this apartment in *************, to be near her daughter. Suddenly these horrible exorbitant fees show up: $200 or $300 per month on top of rent and utilities, WHICH SHE HAS BEEN PAYING IN FULL FOR. She had been paying the **** without understanding what the charges were. This is a ... read more
Business response:
****** - Unfortunately, I do not see that you have contacted us in regards to this. Please find https://conservice.zendesk.com/hc/en-us/articles/4407182786203-What-are-vacant-charges-and-why-am-I-receiving-them- for more information about vacant charges. Feel free to reach out to us online at www.utilitiesinfo.com with any further questions.
I'm required to pay for the service where I live, but get nothing for it. I have tried to contact them, because I'm not the account holder for our recycling company (Republic) that has missed the last two pickups. My recycling is over flowing with 4 weeks of items, that just keep sitting by my curb. they have an online portal they don't check for days, and that closes out service requests, simply because they responded.
Business response:
*** - Once a trash request is submitted we follow up with the trash provider and reach out to you with any updates. I'm sorry for any issues you've had with the trash service. Per the provider, a pickup was scheduled. If you are still having issues please submit an additional request online at www.utilitiesinfo.com. Please feel free to reach out to our customer service team online at www.utilitiesinfo.com with any questions.
Absolutely the worst nightmare of a company! They have been over charging me in water bills for a year now. It has been an "estimated" **** reaching triple digits! When I call to have the issue rectified they ping ******* back to my rental office which then does the ********* To conservice, do not reply to me. All that shows is how arrogant the exploitation is with this company. As well as tasteless.
Business response:
****** - In reviewing your account, I see that you have not received any water or sewer charges for several months due to the meter reads we have been receiving. There does not appear to be any issues with your meter, but if you would like to get your meter checked by a technician your property management would need to request this. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
They charged me twice for my vacancy fee please check it out! My utility started april 25th and I received a **** from conservice that states I need to pay 67 usd from apr ***** and 72 usd from **** 21-26.Why should i pay twice??!!
Business response:
****** - Please find https://conservice.zendesk.com/hc/en-us/articles/4407182786203-What-are-vacant-charges-and-why-am-I-receiving-them- for information about vacant charges. There is a vacant service fee charged for each **** from the provider processed on your behalf. The service periods on these bills may be shorter based on your move-in date or the date you set up your own services. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
The company billing cycle is skip one month then charge you almost twice plus the last month **** and they never can tell you where the extra usage comes from. My water and electric **** has increased in the last 4 months , there's only me my grandson and my son with special needs here in the morning we don't turn the light's until evening when I **** . We live in ******* my thermostat is set at 80 to78 % in warm months. This a bad service don't know how the Government don't keep a eye on them for robbing young and old custo... read more
Business response:
***** - As a third party utility management and billing company, we simply **** you for any charges received from the local utility providers as they are received. You can find more information about multiple service periods at https://conservice.zendesk.com/hc/en-us/articles/4409031467291-Understanding-Multiple-Service-Periods-Single-Family-Homes. Increases in electricity usage and water usage are not uncommon during this time of year. As it gets warmer outside more energy is used to keep the home to temperature. Keeping yo... read more
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,676 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open on Monday at 6:00 a.m.
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