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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am renting a house through invitation homes and have conservice utility for my water and garbage. My recycling bin went missing in March. I submitted a request on March 17th requesting a new recycling bin. I was told I would be receiving a new one in **** business days. It's October 5th and I still have not received the replacement recycling bin. I have submitted a request every month since March. I called the customer service number, I am currenlty on the phone waiting for a customer service rep to answer as I write this.... read more
Business response:
******************'m happy to see that you have contacted our customer service team in regards to this. This is currently being worked on and you will be contacted with any updates. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.
I have a home with AH4R and dont have any other choice but to use these people service. They are a complete rip off. My very first bill came in at $271 for only 7 days. Second bill for one month was $564 & third bill they say is for two months is $1260 .. these people have lost their mind!!! I have tried to contact customer service and never able to get through literally be on hold for hours trying to speak with someone. Chat is even worst 100 ppl holding in queue which let me know a lot about this company because if I can o... read more
Business response:
******** - As a third party utility management and billing company we simply bill you for any charges received from the local utility providers. I see that your electricity charges are high due to a large amount of usage. I'm happy to see that you were able to discuss this issue with our customer service team. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.
I just got my first bill at $70.48, The water is hard water that stains the faucets and is not drinkable. I have to purchase my own water for the month. I run the dishwater 2 time a week and showering has made my skin dry and itching. This is a rip off or what!!
Business response:
******* - Unfortunately, I do not see that you have contacted us directly. To clarify, your water and sewer charges are calculated based on your occupancy and square footage, not your usage. Your property management receives bills for the community's water and sewer services. These charges are then split in half. One half is used to calculate a charge per occupant and the other is used to calculate a charge per square foot. You are charged for the occupancy listed in your lease and the size of your apartment. Please feel fre... read more
I moved into this awful single family home rented by AH4R. Since moving in April 8,2022 I had nothing but problems. Conservative have been managing my electric a water bill since then . Why an I see a double bill in September an a utility switch fee in September. I call customer service an spoke with a representatives who hung up the phone because he could not explain s**t! These bill are not accurate an would prefer to the company who usually handle the electric an water bills in area ********************** water ) to handl... read more
Business response:
******** - As a third party utility management and billing company we simply bill you for any charges received from the local utility providers as they are received. While processing your October statement we received 2 bills from *********** **************************. This is why you received 2 water and sewer charges. You can find https://conservice.zendesk.com/hc/en-us/articles/4409031467291-Understanding-Multiple-Service-Periods-Single-Family-Homes for more information. Per your lease agreement, the utilities should rem... read more
we've been in our home for 3yrs and every now and then we will get a bill which is really high and billed at multiple months, but we are never behind. Every time i call they never have an answer to the high bill and every month is a guessing game even though we cut back on water just to see what the outcome would be and it never helps and the company refuses to ever adjust anything. If i wasn't forced to deal with them i wouldn't the last company was more than half the cost.
Business response:
Mechan - As a third party utility management and billing company we simply bill you for any charges received from the local utility providers as they are received. You can find https://conservice.zendesk.com/hc/en-us/articles/4409031467291-Understanding-Multiple-Service-Periods-Single-Family-Homes for more information. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
Though our lease began on July 13, 2022, my husband and I did not move into our apartment until July 22. The apartment complex switched to Conservice and we were told that our first water bill should go though either the middle or end of August 2022. However, our bill is only for ***** July. The meter reading shows **** gallons of water used on the dates of ***** July -- 5 days of usage a full 10 days before we moved in! There is obviously an error in the water meter reading or the dates of usage or both. I called Conservice... read more
Business response:
******* - Your billing is currently being reviewed based on the daily reads we received. Once there are any updates on this you will be contacted via email. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
I have been leasing a town home from progress residential for the last past 18 months. Apparently Conservice states they request to go through then to consolidate the utility bills. That is exactly what I did, paying a service fee of **** a month. After 18 months of paying them faithfully before due date every month. They were also taking $***** for the last 18 months on top of my electricity bill which is estimated amount of about ******. Without any kind of courtesy notice stating if you don't put your electricity bill in ... read more
Business response:
****************** your lease agreement, the electricity should be set up in your name with the local utility provider as of your lease start date. If this is not completed we will continue receiving electricity bills for the home. These charges are forwarded to the resident as vacant electricity and a vacant service fee is charged. This fee is also outlined in the lease. You can find https://conservice.zendesk.com/hc/en-us/articles/4407182786203-What-are-vacant-charges-and-why-am-I-receiving-them- for more information. I ad... read more
Our complex was overcharged from February 2022 to August 2022 for sewer services. I have a chain of emails inquiring about the charges and asking for a direct contact to resolve the issue and for a refund. There's a clear data entry error listed on the bills as a double charge for sewer. There's been no reply other than to explain how their billing system works. But I see our September billing has finally been corrected, which is a direct conflict with the explanation they provided to me back in April. I've asked for a refun... read more
Business response:
******** reviewing your account history, I do not see an error in the billing. If you can provide more details regarding the issue you are seeing we are happy to help. Please feel free to reach out to us online at www.utilitiesinfo.com.
When we moved into our house, the property management company told us we HAD to use Conservice. We didn't like it, but thought, "no biggie." Well, we just got the first bill and despite what we were told, they charged us a fee for not moving the electricity fast enough into our name. The thing is, we used a service suggested by that same company to try and do it, but they didn't do anything helpful. So the very first opportunity we had (which was within the three days they told us to do it), we did it ourselves, but were STI... read more
Business response:
**** - We simply bill as outlined in the lease. Please find https://conservice.zendesk.com/hc/en-us/articles/4407182786203-What-are-vacant-charges-and-why-am-I-receiving-them- for more information about vacant charges. We will review the vacant service fee as generally it is outlined in the lease with Pathlight that resident's have 72 hours to set up services. Once we have any updates you will be contacted. Please feel free to reach out to us online at www.utilitiesinfo.com with any questions.
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,800 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is open now. It will close at 6:00 p.m.
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