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Conservice The Utility Experts
- Contractors
- River Heights, UT
About this business
Specialties: Conservice is one of the largest utility management and billing companies in the United States, offering a suite of solutions that are designed specifically for the multifamily industry and developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client's utility invoice process from payment of the invoices, to rate analysis and pro... read more
Location details
760 Gateway Dr, River Heights, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I know that you supposedly make these bills with contact from our complexes. The current invoice for **************************** does not appear to fall in line with previous months charges and I am concerned that somebody somewhere is being enriched for no good reason. A billing service without individualized processes for use still does not seem to be a fair way to create bills.
Business response:
************** regret to see that you have not contacted us directly in regards to your concerns. To confirm, you are billed a portion of the overall bill for the communitys water and sewer services as outlined in your lease. The total amount is divided among the residents based on their occupancy and square footage. The water and sewer charges can vary month to month depending on the total amount received from the water company. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.
This company never answers phone and there is no email to contact . Waited on hold many times , no response.
Business response:
*** - We have experienced a higher call volume. I'm sorry for your hold time. I am happy to see you were able to speak with our **************** Team. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions and we would be happy to assist you further.
I owned my home for 22years where as a single mother of two never had a a water bill over ***** , I was recently forced from my home and into a horrible apartment, However! I somehow use water in the amounts from ******! A MONTH! This company is stealing our hard earned money from us !! They slime their way by ,being connected to apartments that allow them to do this , all the while knowing that no meter is read per apartment because there is NOT one . We are told lies and excuses like bills are divided by how many people ar... read more
Business response:
******* - I am sorry for any confusion. To clarify, billing methods can be different depending on the property live at. At your community, you are billed according to the water consumption in your unit. There are individual water meters in each unit at your community that measures the consumption used. You can find your consumption online at www.utilitiesinfo.com as well as on your Conservice statement. A full description is also listed on the back of your Conservice statement showing how each utility charge is calculated.Th... read more
The response to reviews are all the same... we simply bill when we receive the amount, we did not charge enough so now you have a $700 bill and much more nonsense again and again. How in the world is someone supposed to plan for a bill 4 days before it is due. Apparently there are some inconsistencies with the billing process and amount people are billed. I have never in all my life had an electric company not charge one month and then charge for 2 months so how is it they are being given such inconsistent billing. Something... read more
Business response:
************** regret to see that you have not contacted us directly in regards to your concerns. To confirm, Conservice follows all state and local regulations in regards to utility billing. Bills are sent each month as soon as they are finalized. In reviewing your account, I show the statements are sent directly to your email each month. This ensures you receive the statements as soon as they are sent. You can also find your monthly statements online at www.utilitiesinfo.com. Typically utilities are billed one month at a t... read more
MywifeandIhavelivedinthesameapartmentbuildingforthepast6yearsand continuedtofollowthesamedailywaterusageroutine.Wehavealwaysaveraged$28 to $32 dollars permonthonourConservicewaterbill.Wehaveallourpastwaterbillstoprove this.Thelast2monthourConservicewater bill is$69permonth.Wehavehadourunitcheckedandtherearenowaterleaks.IhavereachedouttoConservice 3differenttimesandtheysaythatthewatermeterwasrecentlyreadandthepastreadingswere estimates.Wehavelivedinoursameapartmentfor6yearsandhavehadourmeterreadnumerous timesandhaveneverbeen ... read more
Business response:
****** - I am happy to see you have been in contact with our **************** Team regarding this. To confirm, the meter is now checking in with your actual consumption. Typically high consumption indicates there is a maintenance issue in the unit. Since you have confirmed there are no maintenance issues, the consumption would be considered actual and no adjustments would need to be made.If you are concerned this might be a meter issue, you can reach out to your leasing office to have the meter checked. If they find there is... read more
My sewer charge has been varying around $50-80 month for the past 12 months. This month, they've charged me $270... whopping 400% more than my average! Where's the evidence or meter for this amount of charges? They need to be transparent and not charge more than actually used.
Business response:
****** - I'm happy to see that you have contacted our customer service team in regards to this. To confirm, you are billed a portion of the total sewer charges based on the number of people in your unit. Your community's total sewer charges increased significantly, which caused an increase in everyone's sewer charges. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.
I was just on hold for 25 minutes, finally had to hang up. I have left a message on their contact page, no response. I am being charged late fee which I do not owe. I do not see a detailed statement of determination of H2O usage. Please do not use the condescending words that you have bothered to enter on other reviews. I want to contacted.
Business response:
***** - We have experienced a higher call volume. I'm sorry for your hold time. I'm happy to see that your email was answered and your late fee was waived. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.
I am new to using Conservice as a tenant of an apartment building, and wow. If you ever have the option to not use them, DON'T. I have never dealt with such ineffective customer service reps and the ***** The fees will literally drain you. I got charged a $40 bounced ACH transaction fee because Conservice decided to pull a payment a full 3 business days after I submitted, instead of same day. Then refused to refund the fee. This company preys on the weak and they WILL walk all over you. Conservice should be ashamed of who th... read more
Business response:
**** - Once an EFT payment with a checking or savings account is processed a request for the funds is submitted to the bank. The bank will then transfer the funds or advise us that the funds are not available. This process does usually take several business days. Per the terms, "a fee may be charged by Conservice in the event that Conservice is unable to secure funds from my Checking Account/Savings Account for any reason".If you would like the funds to be transferred immediately you can make payments using a credit/debit ca... read more
Horrid. Part of the fault lies with the apartment complex I rented from. I had no warning or explanation of Conservices practices.They may have conned the naive people that run the apartments that I live in, but they continue on with this horrible company.The fees! Fees for everything. Im sure that Ill be charged for writing this as they had to use office time to read it. They really are that *****.Conservice is fundamentally unethical. There isnt any transparency in their billing. There are fees for nearly everything having... read more
Business response:
******* - Unfortunately, I do not see that you have contacted us directly. To clarify, we are simply calculating your utility charges as outlined in your lease agreement. The only fee charged for our service is the monthly service fee. This is charged for calculating your individual charges, sending out the statement, and providing conservation resources. If you would like more information on how your utility charges are being calculated you can find page 2 of your utility statements or reach out to us online at www.utilitie... read more
Frequently asked questions about Conservice The Utility Experts
How is Conservice The Utility Experts rated?
Conservice The Utility Experts has a 2.9 star rating with 5,675 reviews.
When is Conservice The Utility Experts open?
Conservice The Utility Experts is closed now. It will open on Monday at 6:00 a.m.
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