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Concord Toyota
- Car Dealers
- Concord, CA
About this business
Location details
1090 Concord Ave, Concord, CA, 94520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Worse experience ever!!! I was in contact with the dealership to see a vehicle and made an appt. For 3pm. I explained our situation that we would be coming from the San Mateo area so the exact time would depend on traffic. When it was past 3pm, I texted the salesperson to let him know we were running a little late due to traffic only to find out they were in the process of selling the vehicle. They could have had the courtesy to call or text me to let me know! Wasted my time, gas and energy!!! Worse customer service!!
Business response:
Mae, we appreciate you giving us the chance to improve by providing us with this feedback. We'd like the opportunity to turn your experience around. Please reach out to our General Manager at (855) 452-5902 at your earliest convenience to discuss how we can turn this experience into a positive one.
The first salesman I talked to named joseph, was extremely dismissive, Aunt knew nothing about the car. He said it had taken it as a trade and therefore he didn't know anything about it, and even though he knew I was coming in specifically to look at that car, he did not take the time to learn anything about it. When I was looking over the Carfax he was playing with his phone; he could have been looking up information about the car, but I wasn't important enough for that apparently. I let the sales manager know that I wouldn... read more
Business response:
Sarah, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like the opportunity to make this up to you. Please contact our manager at (855) 452-5902 so we can make your experience a positive one.
I realize that the new car market is very difficult to navigate during this pandemic, but Concord Toyota was always very polite and helpful. Not arrogant as are many other dealers.
Business response:
Hi Robert, thank you so much for your positive comments about Concord Toyota! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Car was sold. Salesman provided excellent feedback. We have found a car. Thank you!
Business response:
Hi Cliffordclarkandjoanclark! We're so happy we were able to help you out! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Quick response, easy to work with, organized test drive and trade in offer fast without hassles, closed quickly.
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
So far so good my vehicle is on order
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Waste of time. He listed three brand new cars on his website that I was looking for, but when I finally got through on the phone, he said one was "damaged" and the other two were already sold. Classic bait and switch. Too many other dealers in the area to put up with this nonsense.
Great costumer service!
Arranged test drive. No pressure sales. Not a lot of experience with the vehicle.
Frequently asked questions about Concord Toyota
How is Concord Toyota rated?
Concord Toyota has a 4.2 star rating with 3,275 reviews.
When is Concord Toyota open?
Concord Toyota is open now. It will close at 8:00 p.m.
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