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Columbus Worthington Air
- Appliances & Repair
- Columbus, OH
About this business
Established in 1936, Columbus Worthington Air has installed in more than 50,000 homes throughout Central Ohio. With over 40 service vehicles to meet your home and business heating and cooling in Columbus, Ohio, Columbus Worthington Air is one of Central Ohio’s most experienced and reliable service and installation company. With same day service seven days a week, including holidays and night service, Columbus Worthington Air has provided reliable services across the Central Ohio area to tens of thousands of homes and b... read more
Location details
6363 Fiesta Dr, Columbus, OH, 43235, United States
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Horrible customer service. I had an appointment between 4-6, They called at at 5:57 and told me they just found out they could not make it.
Business response:
*****, thank you for sharing your experience. We strive to provide exceptional service with each visit and want to apologize for not meeting your expectations. Please allow our ***************** Manager, ******, on **************an opportunity to discuss your experience further and provide a guaranteed appointment date / time.
Worst possible experience with a terrible company. 2 No call No shows, 2 promises for supervisor call, 0 follow thru or delivery of services. And no recourse to make things right with the customer.Scheduled an appointment for Friday between 8am-12pm. Dispatch (*******) called me at 11:30am saying that they received "more important and vital" calls for service that morning and asked if I could re-schedule. I told them that my kitchen sink overflowing was an emergency and that I needed to keep the appointment. He told me they ... read more
Business response:
********, we truly apologize for any inconvenience the appointment change *** have caused you. ARS / Rescue Rooter understands how frustrating this can be and we strive to be respectful of your time. We encourage you to contact to our ***************** Manager, ****, on************ to discuss your experience and allow us an opportunity to improve on our scheduling processes.
I will never use ARS again and would like to warn others. We paid almost $10,000 for a new AC system summer 2022. Since I had installed a new pump on our boiler- ARS refused to come look at it when I tried to start the heating system Oct. 2022. Supervisor **** would not return my repeated requests to speak to him. Finally called another company. They found that ARS had connected the thermostat incorrectly. It had nothing to do with the new pump. When I called ARS to find the last name of **** in order to write to them of my ... read more
Business response:
*****, thank you for sharing the details of your experience. We want our customers to be happy with both the work performed and the services you're receiving. As a premier service provider, we offer the best value by standing behind our people, products and services and offering unmatched service guarantees.Please allow our ***************** Manager, ******, at ************an opportunity to discuss your experience further and offer assistance.
Wish I could give zero stars. After a maintenance inspection showed that uv light was burned out, I was quoted $434 to replace. Repairman reluctantly retrieved the bulb at my request and handed me a warm bulb. I was able to purchase the replacement bulb for $34.99 on Amazon. When I called ARS to find out the cost of labor to install the bulb, I was given a evasive reply. But heres the clincher. I had saved the original bulb. My son was able to do the installation and found that the original bulb still worked!
Business response:
***, thank you for sharing your experience and feedback. We strive to provide exceptional service with each visit and want to apologize for not meeting your expectations. Please allow our ***************** Manager, ***, on ************ an opportunity to discuss your experience further.
After having my furnace serviced this morning. My furnace is not working. It's 30 degrees out and they can't get a technician out until the morning. If they claim it needs to be replaced I will be using another company. They will lose my business
ARS installed 2 brand new units in my parents home a couple of years ago. The units have been working fine up until the a couple of months ago. My parents contacted the local office and soneone came out and said they did not see anything. Problem continued and another technician was sent out. Still not able to find a problem. This back and forth continued a couple more times until someone came out and said they found the "problem". They paid to have the "problem" fixed and less than 2 weeks later the system was not working a... read more
American Residential Service (ARS) Is the worst Business I have ever had to deal with in my 79 years of life. A complete and utter lack of anything that resembles Standard Business Ethics or Practices. In FACT, they do NOT even pretend to honor their own Business requests, that being "Additional Info: Customer satisfaction is our top priority. American Residential Services requests consumers to contact our corporate office directly at or via email atprior to filing a complaint with the BBB. We thank you in advance for the op... read more
They made us believe we needed a new furnace for the cost of about $5,500 when it turned out that there was only a small issue with a sensor. DO NOT USE THIS COMPANY or get a second opinion like we did. They appear professional but cannot be trusted.
Business response:
*******, thank you for sharing your experience. We strive to provide exceptional service with each visit and want to apologize for not meeting your expectations. Customer satisfaction is our top priority and we would appreciate an opportunity to discuss your experience further. Our Customer Experience Team is available on ************ at your convenience.
They sent out a "plumber"and he said he couldn't snake my drain or he might break a 6inch piece of pipe. Then got a quote for ****** to replace cast iron pipe in wall. I was charged ****** for a dispatch fee. I still have a slow drain. If they do plumbing why would he be concerned about breaking a 6in piece of PVC..They should have that on their truck. I am very disappointed in this company.. I feel like the kid they sent out here just didn't want to do the job.. I want a refund of the ridiculous fee I was charged
Business response:
*****, we appreciate your feedback and want to take the opportunity to improve our services for you as well as our future customers. Please reach out to our ***************** Manager **** on************ so we may discuss your experience further.
Frequently asked questions about Columbus Worthington Air
How is Columbus Worthington Air rated?
Columbus Worthington Air has a 4.1 star rating with 3,601 reviews.
When is Columbus Worthington Air open?
Columbus Worthington Air is open now. It is open 24/7.
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