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Columbus Worthington Air
- Appliances & Repair
- Columbus, OH
About this business
Established in 1936, Columbus Worthington Air has installed in more than 50,000 homes throughout Central Ohio. With over 40 service vehicles to meet your home and business heating and cooling in Columbus, Ohio, Columbus Worthington Air is one of Central Ohio’s most experienced and reliable service and installation company. With same day service seven days a week, including holidays and night service, Columbus Worthington Air has provided reliable services across the Central Ohio area to tens of thousands of homes and b... read more
Location details
6363 Fiesta Dr, Columbus, OH, 43235, United States
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Purchased a new HVAC system. System was not installed correctly. Thermostat had to be rewired three times. Sheet rock wall was damaged, careless hole drilled in floor, during installation. A year later thermostat still not working properly. Appointments were not kept, wasting our time waiting. Have made multiple calls to the company through there answer service. No phone calls ever returned from dispatch or management.
Business response:
Had a morning appointment, service tech did not show until 9:30pm Service person evaluated the problem from the thermostat, but never went out to the **** unit. A part was to be ordered. Two weeks passed without a note, email, or txt message. I called but no response to my phone call. Two days later received a txt message 8am, a person would be a the house, but I was at work. Called to say I could not be available, but received another message at 10am the service tech would be late. Received another message at 5pm the person... read more
The week of 01/09 -01/12/2023 I had my home re-piped by this company. I called them on the 16th and 17th to file a complaint about the work that wasn't done correctly. I reported what happened to the receptionist expecting someone to call me to correct the problems. It's been a week and I still haven't heard from them.1. I can't stop up my bathtub in the master bath, the lever to do this doesn't work. In the 2nd bathroom the spout in the bathtub leaks all of which was replaced by them. 2. The drain hose for my washer was not... read more
Business response:
****,thank you for sharing your experience with us.We strive to provide exceptional service with each visit and want to apologize for not meeting your expectations. We also hold all of our employees to high standards and expect them to show integrity, responsibility and professional conduct at all times and would appreciate an opportunity to discuss your experience further. We encourage you to allow our ***************** Team an opportunity to assist by either emailing us on **************************************************... read more
Our community should know *********************** treats customers with dignity and professionalism and focuses on delivering quality and value to clients at a fair price. I'm a working professional and a full-time student so knowing that *********************** has my back really does give me Peace of Mind. I am glad that I chose to heed ***** Loudons valuable feedback he provided and continues to provide to this day.At the 1st call, ***** came into my home prepared to do everything he could to support me in securing a new ... read more
Business response:
Thank you, ******, for taking the time to leave ** this glowing review. We're very proud to have an outstanding team taking care of customer's and providing exceptional service. We appreciate your business and please don't hesitate to recommend us to friends and family.
I have been a customer of ******************** since ****. Last year I was forced to buy a higher priced preventative maintenance program which was to include plumbing. I had a "9 to 1" service call originally scheduled for 1/11/2023. At 1:30 PM I called to find out where the plumber was and was told I would not have service until late in the afternoon possible after 6 PM. So I rescheduled for 1/18/2023, demanding to be the first service call - again a window of 9:00 to 1:00. Well just as I sat down to eat my lunch, I am cal... read more
Business response:
We appreciate your continued business over the years and truly apologize for any inconvenience the appointment change or delay may have caused you. We understand how frustrating this can be and we strive to be respectful of your time. Our ***************** Team is available on *************************************************** for further discussion and assistance.
I wished to give out only zero stars and demand a refund for having to pay the $$$ and my trust of this company.I had scheduled a plumber on a time and date for unclogging my kitchen drain and was later informed by the representatives that they were unavailable during those times. "Due to being understaffed and already on other locations", initially this was my first call on them, and had thought they were professionals and would be able to resolve my problem. Until I was rescheduled over and over and over... and then finall... read more
Business response:
*****, thank you for sharing your experience. We truly apologize for any inconvenience the appointment change or delay may have caused you. We strive to provide exceptional service with each visit and regret that your expectations weren't met. We encourage you to contact our ***************** Manager, *********, on************ and allow us an opportunity to discuss your experience further.
On Monday night January 3, ************************************* my downstairs master bathroom ceiling. I called ARS and a technician (*****************************) arrived at my home around 11:51 a.m. on Tuesday, January 4th. The technician went into the master bath, inspected the ceiling. On the 2nd floor he inspected the attic, water heater, gameroom and reported no signs of any leaks. He inspected the water meter - no indication of a leak. Walking back towards the garage, ******************** called my attention to the ... read more
Business response:
*****, thank you for sharing your experience. We strive to provide exceptional service with each visit and want to apologize for not meeting your expectations. Please allow our ***************** Team at *************************************************** an opportunity to discuss your experience further.
Purchased a Carrier furnace from ARS through ********** for myself and another for my mothers home nearby in the last 5 years. My mother has had 2 costly repairs. We have had 2 also. Our unit is tuned by ARS every year, filters are changed monthly. ARS came yesterday to tune, was informed the heating element was fried, which was evident when shroud was removed. The Carrier Warranty is 10 years parts, confirmed moments ago by Carrier, ARS is charging $900 to replace a plug and play part. After several requests for a cost brea... read more
Business response:
*****,we're sorry to hear that your expectations have not been met. We acknowledge that our company is not the least expensive choice, but we offer the best value by standing behind our people, products and services and offering unmatched service guarantees. We encourage you to contact our ***************** Manager *** on **************if you would like to discuss your experience further.
Bought a complete HVAC system in September, 2022. Since, I had to have their techs come to rectify problems three times (thus far). During the last visit, I kept asking why the furnace filter did not fit into its slot properly. The answer kept being repetitive: That is not a problem at all. In fact, with some of the furnace brands, they are designed that way so that a filter could be inserted and removed easily That made no sense to me, and since I had never seen any set up like that before, I started asking around. Not only... read more
Business response:
******,we appreciate your feedback and want to take the opportunity to improve our services for you as well as our future customers.We want our customers to be happy with both the work performed and the services you're receiving. Please allow our ***************** Manager, ******, on ************an opportunity to discuss your experience further and offer assistance.
ARS advertised a water heater special. When I called to schedule an appointment the rep told me they no longer offered the service. The advertised special is valid until 1/31.23. This is misleading and false advertisement,
Business response:
*****, we sincerely apologize for any misinformation that you may have received. As a premier service provider, we're continuously improving our communication processes. We encourage you to contact our ***************** Manager, *******, on************** to review our current promotions and verify your service area.
Frequently asked questions about Columbus Worthington Air
How is Columbus Worthington Air rated?
Columbus Worthington Air has a 4.1 star rating with 3,601 reviews.
When is Columbus Worthington Air open?
Columbus Worthington Air is open now. It is open 24/7.
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