Columbus Worthington Air

A. T. 

on BBB

2 years ago

This company damaged my deck on June 21 last year. they said they would fix it. asked for a police report and one was filed. almost 9 months later and nothing done. When I call they transfer me to some else who dosen't answer the phone. leave messages on voice mail but never call back. I had to get my deck fixed myself. Do not work with this company they could care lest about their customers. be warned!!!!! 

Jeff W 

on BBB

2 years ago

I had an appointment for an estimate set for between 12 and 2. I called after 2 to see what the *** would be and was told the plumber was running late and message would be sent to have the plumber call to give me an updated ***. I called back an hour later to find out what the *** was since I still had not gotten a call. Both times I called the person I spoke with was able to tell me my name, address, and time of my appointment from just having my number off caller ID. I was put through to "dispatch" to see if I could get an... read more

Paula B 

on BBB

2 years ago

ZERO STARS!!! No zero rating!!!My husband is DISABLE and is on HOSPICE. ARS was called by the landlord on Friday. They came out and gave her a bid. She paid cash at $4100 to repair a broken sewer pipe on Friday. At this point, we had not had plumbing for 4 days and no bathroom drains for 6. The entire crew knew that my husband is disabled. The technicians came out and repaired it promptly by 4:00 PM. Sunday around noon my daughter arrived with her family and the commodes started overflowing again around 1:30. I have a video ... read more

Charles T 

on BBB

2 years ago

I purchased a home AC unit through *********** First mistake. *** came to look at system and let me know options. I listened and said okay to the used car sales techniques. Second mistake. Bought the twice a year check up even though it was brand new. Okay , I admit Im a trusting old f*** and believe professional people are trustworthy. My flaw. Every 6 months ( and in between) oh, as soon as any warranty was over 1 year ? , wish I could find that lying rat that smooth talked me. Be careful- anything not in writing that you ... read more

Bonnevie L 

on BBB

2 years ago

This is one of the worst companies weve hired to work on a plumbing issues on our property. Work started in November 2022 and it is now February 2023, the work on our property has yet to be completed. ARS convinced us to contract them for two jobs, one they started in November. Process was, they do the work an inspector comes and close up the hole. A Project Manager came and did an inspection for the first job and discovered more work had to be completed, therefore the suggestion to keep the hole open to continue the work. W... read more

B. M. 

on BBB

2 years ago

A word of caution to anyone thinking of using ARS/Rescue Rooter to shop around for better prices, particularly when it comes to dealing with a main waste water pipe. Specifically, when they ran an in-line video to check the condition of our pipe, they charged just under $500, which I found out later when I decided to go with another plumbing service, is done for free as part of the estimate to do the work. Unfortunately, we initially had them go ahead and do the in-line video and they found that there were roots in the syste... read more

Gary A 

on BBB

2 years ago

This is my first time using ARS/Rescue Rooter ******* and I found them to be highly professional, courteous and competent. ***** ably arranged all logistical and contract matters with utmost kindness and efficiency, while ****** and ***** completed the work perfectly and creatively with excellent politeness and patience. Thank you ARS/Rescue Rooter ******* for a job very well done.**** 

David G 

on BBB

2 years ago

I called ARS early on Jan. 26 and explained I had a drain clogged under my house which is rental property. The rep. said it would be $89 (TV special) to clear the line and run a camera to assure it was clear. Upon checking he couldn't send someone till the 27th. I called a second ARS taking their number from their web page. I was given the same information and set a time of 2:00-6:00 and promised the tech would call 30 min before coming. After 6pm I called them. The rep said she would check with the dispatcher and they would... read more

Dale B. 

on BBB

2 years ago

******** *********************************************** in ****************************** a referred company from Lowes Home Improvement charged $8111. for a 50 gal water heater replacement and faucet installation on 1/12/2023.Only information in writing:Install faucet: $380.Repair shut off valve $849.Replace 3/4 in ball valve $1026.Install heater pump $1643 Custom boiler repair $4213.